Here is the OTL file to step 2 that you asked me to run and post....
-----------------------------------
All processes killed
========== COMMANDS ==========
Restore point Set: OTL Restore Point
========== OTL ==========
Registry key HKEY_USERS\S-1-5-21-1993962763-492894223-1957994488-500\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}\ not found.
Registry value HKEY_USERS\S-1-5-21-1993962763-492894223-1957994488-500\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{41564952-412D-5637-4300-7A786E7484D7} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{41564952-412D-5637-4300-7A786E7484D7}\ not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: Administrator
->Temp folder emptied: 229031216 bytes
->Temporary Internet Files folder emptied: 71908877 bytes
->Google Chrome cache emptied: 363495029 bytes
->Flash cache emptied: 1577 bytes
User: All Users
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
User: LocalService
->Temp folder emptied: 66016 bytes
->Temporary Internet Files folder emptied: 18231514 bytes
User: NetworkService
->Temp folder emptied: 277138 bytes
->Temporary Internet Files folder emptied: 33237 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 2402044 bytes
%systemroot%\System32 .tmp files removed: 2577 bytes
%systemroot%\System32\dllcache .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 11079290 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 213704504 bytes
%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 0 bytes
RecycleBin emptied: 148249 bytes
Total Files Cleaned = 868.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 04082014_184014
Files\Folders moved on Reboot...
PendingFileRenameOperations files...
Registry entries deleted on Reboot...