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Computer Runs Extremely Slowly (4/4/14)


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#16
JSntgRvr

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Right Click on the file and select send to. Select Compress (Zipped) Folder. Then attempt to attach the zipped report.


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#17
Conrad 678

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That option does not present itself when I right click the file.  Now I get constant messages that my screen resolution is not correct

9even though it is set correctly) and that they cannot establish a connection to my e-mail

(although I can still access).  Things seem to be getting worse.

 

Help!

 

 

Thanks!

 

C


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#18
JSntgRvr

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We haven't been able to detect a serious malware issue in your system.

 

Lets try Combofix.

 

Please download ComboFix from Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

  • Please, never rename Combofix unless instructed.
  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

    -----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link or this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

-----------------------------------------------------------

  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

  • Double click on combofix.exe & follow the prompts.
  • Install the Recovery Console if prompted.
  • When finished, it will produce a report for you.
  • Please post the "C:\ComboFix.txt" .
  • **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
    Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

    Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

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