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Malware, adware issues [Solved]


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#31
Machiavelli

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Are you still with me?
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#32
St3liz

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Hi,

 

This isn't the most straight forward process to follow but as far as I can tell I need to create ISO file first of all. I have tried to do this a couple of times but the file links are no longer functioning. Am I doing the right thing?


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#33
Machiavelli

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Which Service Pack do you have? Normally you should have the installation disk at home - maybe you can look after it. Can you tell me the model of your PC?
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#34
St3liz

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Hi,

 

I've had a look and I can't find any indication of any Service Pack being installed, which I had assumed would come with the automatic updates. I wasn't given an installation disc when I bought it but there is a recovery partition and the product key is on a sticker on the base of the laptop. It is a Dell Vostro 1700.


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#35
Machiavelli

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OK, for Vista you can not download installation discs (.iso), I will come back with further instructions later.
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#36
Machiavelli

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Hello,
in my opinion your PC is clean. For the Uninstall Problem please open a topic here. As you have a recovery partition installed you could back up important things and then reinstall.

We need to remove the tools we've used during cleaning your machine
  • Download Delfix from here and run it (If you have Windows Vista / Windows 7 / Windows 8 please do a Right click on the Delfix icon and select Run as Administrator).
  • Ensure Remove disinfection tools is ticked
    Also tick:
    • Create registry backup
    • Purge system restore
    delfix.jpg
  • Click Run
The program will run for a few moments and then notepad will open with a log. Please paste the log in your next reply

 

Exercise common sense

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to look before you leap. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully and look at the file extensions to make sure that you know what you're getting. Using peer-to-peer file sharing programs or downloading cracks and keygens is something else to avoid - the files you will be downloading are infected in the vast majority of cases, and the benefits simply aren't worth the risk to your computer.

Keep up on Windows updates

Along with keeping all of the security programs that you choose to use updated, it is also important to keep up on system updates from Microsoft, as these patch critical security vulnerabilities and help to keep you safe. Typically the windows update icon will appear in your taskbar when new updates are available, whenever you see it you should open the menu up and install the updates that are available. Although it may be an annoyance, that little bit of extra time it takes to stay updated is very well worth it instead of getting infected from an exploit and having to clean your PC again.

Slow computer?

If your computer begins to slow down again in the future for no particular reason, your first step should not be to come back to the malware forum. As your computer ages and is used, its parts wear, files and programs accumulate, and its performance speed can decrease. To restore your computer's performance to its best possible level, follow the steps in this guide written by tech expert Artellos.

Keep Safe! :thumbsup:
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#37
St3liz

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OK, thanks for your help.

 

# DelFix v10.6 - Logfile created 18/04/2014 at 13:42:30
# Updated 11/11/2013 by Xplode
# Username : Lizbeth - LIZBETH-PC
# Operating System : Windows Vista ™ Home Premium  (32 bits)
 
~ Removing disinfection tools ...
 
Deleted : C:\_OTL
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Lizbeth\Desktop\AdwCleaner.exe
Deleted : C:\Users\Lizbeth\Desktop\aswMBR.txt
Deleted : C:\Users\Lizbeth\Desktop\Extras.Txt
Deleted : C:\Users\Lizbeth\Desktop\Fixlog.txt
Deleted : C:\Users\Lizbeth\Desktop\FRST.exe
Deleted : C:\Users\Lizbeth\Desktop\FRST.txt
Deleted : C:\Users\Lizbeth\Desktop\JRT.exe
Deleted : C:\Users\Lizbeth\Desktop\JRT.txt
Deleted : C:\Users\Lizbeth\Desktop\information.txt
Deleted : C:\Users\Lizbeth\Desktop\MBR.dat
Deleted : C:\Users\Lizbeth\Desktop\OTL.Txt
Deleted : C:\Users\Lizbeth\Desktop\OTL.exe
Deleted : C:\Users\Lizbeth\Downloads\aswMBR.exe
Deleted : C:\Users\Lizbeth\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\Lizbeth\Downloads\FSS.exe
Deleted : C:\Users\Lizbeth\Downloads\FSS.txt
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR
 
~ Creating registry backup ... OK
 
~ Cleaning system restore ...
 
Deleted : RP #468 [Windows Vista Service Pack 1 | 04/18/2014 12:06:48]
Deleted : RP #469 [Windows Update | 04/18/2014 12:19:48]
Deleted : RP #470 [Windows Update | 04/18/2014 12:31:37]
 
New restore point created !
 
########## - EOF - ##########

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#38
Machiavelli

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You are most welcome. :)
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#39
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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