[Larrycleve]

I have an HP Pavillion notebook that doesn't see a Toshiba Cavio external drive. I plugged the drive into a desktop and it saw the drive. I plugged a mouse into both usb slots on the laptop and it worked.The laptop is Windows 7 and the desktop is Windows 8.1  Any idea why the laptop isn't seeing the drive?

[Advertisements]

Hello Larrycleve

 

Two things that comes to mind are low power or a weak signal from the notebooks USB ports.

 

Can you try the device on another notebook type computer and preferably with an alternative USB cable.

 

Is there a battery low warning light on the Toshiba device.

[phillpower2]

Hello Larrycleve

 

Two things that comes to mind are low power or a weak signal from the notebooks USB ports.

 

Can you try the device on another notebook type computer and preferably with an alternative USB cable.

 

Is there a battery low warning light on the Toshiba device.

[Larrycleve]

I seem to have narrowed it down. I've been trying to install Storagecraft Shadow protect. It doesn't install due to snapman.sys being detected. I followed the instructions to remove snapman.sys and Shadowprotect installs but the external drive is not seen. If I restore to a time where snapman.sys is back the drive is seen but Shadowprotect will not install. What to do?

[phillpower2]

I am not familiar with the software so took a look at it online, did you uninstall all of the Acronis associated software as most of what I have just read suggests that the two softwares do not go well together.

 

It may be worth contacting the software provider here

 

Sorry that I could not offer any suggestions for you.

[Larrycleve]

I never used Acronis so I don't know where snapman.sys came from. I'll contact Storagecraft. Thanks

[phillpower2]

Have you ever used Apricorn Snapshot API or Seagate DiscWizard as they also use snapman.sys

 

You are welcome btw   

[Larrycleve]

Got it to work! I noticed in device manager it saw the drive but in properties, general, it said the driver software could not be installed due to corruption, error 39.

Looking on the net it said this was due to a registry problem. Following the shot in the dark theory I ran this registry cleaner called Ace Utilities. I've used it before and it's very reliable. It found 750 errors which were removed.

Then I noticed an icon on the desktop for Seagate Diskwizard which was pointed out to be made by Acronis and used snapman.sys. I removed it with Revo Uninstaller and rebooted.

The drive is now seen and works with Shadowprotect backup software. Thanks for everyone's help.

[phillpower2]

Have you ever used Apricorn Snapshot API or Seagate DiscWizard as they also use snapman.sys

 

You are welcome btw   

Have you ever used either of the above!

 

Glad you got it sorted in any event and thank you for the follow up