Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Laptop not seeing external drive


  • Please log in to reply

#1
Larrycleve

Larrycleve

    Member

  • Member
  • PipPip
  • 30 posts

I have an HP Pavillion notebook that doesn't see a Toshiba Cavio external drive. I plugged the drive into a desktop and it saw the drive. I plugged a mouse into both usb slots on the laptop and it worked.The laptop is Windows 7 and the desktop is Windows 8.1  Any idea why the laptop isn't seeing the drive?


  • 0

Advertisements


#2
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,037 posts

Hello Larrycleve

 

Two things that comes to mind are low power or a weak signal from the notebooks USB ports.

 

Can you try the device on another notebook type computer and preferably with an alternative USB cable.

 

Is there a battery low warning light on the Toshiba device.


  • 0

#3
Larrycleve

Larrycleve

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts

I seem to have narrowed it down. I've been trying to install Storagecraft Shadow protect. It doesn't install due to snapman.sys being detected. I followed the instructions to remove snapman.sys and Shadowprotect installs but the external drive is not seen. If I restore to a time where snapman.sys is back the drive is seen but Shadowprotect will not install. What to do?


  • 0

#4
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,037 posts

I am not familiar with the software so took a look at it online, did you uninstall all of the Acronis associated software as most of what I have just read suggests that the two softwares do not go well together.

 

It may be worth contacting the software provider here

 

Sorry that I could not offer any suggestions for you.


  • 0

#5
Larrycleve

Larrycleve

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts

I never used Acronis so I don't know where snapman.sys came from. I'll contact Storagecraft. Thanks


  • 0

#6
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,037 posts

Have you ever used Apricorn Snapshot API or Seagate DiscWizard as they also use snapman.sys

 

You are welcome btw  :) 


  • 0

#7
Larrycleve

Larrycleve

    Member

  • Topic Starter
  • Member
  • PipPip
  • 30 posts

Got it to work! I noticed in device manager it saw the drive but in properties, general, it said the driver software could not be installed due to corruption, error 39.

Looking on the net it said this was due to a registry problem. Following the shot in the dark theory I ran this registry cleaner called Ace Utilities. I've used it before and it's very reliable. It found 750 errors which were removed.

Then I noticed an icon on the desktop for Seagate Diskwizard which was pointed out to be made by Acronis and used snapman.sys. I removed it with Revo Uninstaller and rebooted.

The drive is now seen and works with Shadowprotect backup software. Thanks for everyone's help.


  • 0

#8
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,037 posts

Have you ever used Apricorn Snapshot API or Seagate DiscWizard as they also use snapman.sys

 

You are welcome btw  :) 

Have you ever used either of the above!

 

Glad you got it sorted in any event and thank you for the follow up  :thumbsup:


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP