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possible malware infection [Closed]

infection slow crashes

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#1
ocpelon01

ocpelon01

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hi and thanks for helping me out, about a week or two ago i started seeing popups all the time on my google chrome. then comp started to crash constantly. im not computer saavy but i think i know whats causing it. its called extremesteroids, when i look in my chrome developer page. there it is except i dont know how to deal with it. i hope this info helps and thanks againAttached File  OTL.Txt   102.63KB   166 downloads


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#2
Satchfan

Satchfan

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Hello ocpelon01 and welcome to GeeksToGo.

 

My name is Satchfan and I would be glad to help you with your computer problem.

 

Please read the following guidelines which will help to make cleaning your machine easier:

 

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

 

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested.

 

I am looking at your log now and will reply with instructions shortly.

 

Satchfan


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#3
Satchfan

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Hello again

 

Did you intentionally install Websteroids? It is bundled with 3rd party software which allows adverts in order to keep it free, (so the creators say). Let’s get rid of some junk and see what’s left.

 

Download and run AdwCleaner

 

Download AdwCleaner from here and save it to your desktop.

  • run AdwCleaner
  • when it has finished, select Clean
  • if it asks to reboot, allow the reboot
  • on reboot a log will be produced; please attach the content of the log to your next reply.

===================================================

 

Download and run Junkware Removal Tool

 

thisisujrt.gif Please download Junkware Removal Tool to your desktop.

 

  • shut down your protection software now to avoid potential conflicts
  • run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator"
  • the tool will open and start scanning your system
  • please be patient as this can take a while to complete depending on your system's specifications
  • on completion, a log (JRT.txt) is saved to your desktop and will automatically open
  • post the contents of JRT.txt into your next message.

Please run OTL again after you’ve completed the above. Can you also include Extras.txt which was produced at the first run of OTL. It can be found in the same location as OTL, C:\Users\Public\Documents.

 

Logs to include with next post:

 

AdwCleaner log
JRT.txt
New OTL log
Extras.txt

 

Thanks

 

Satchfan


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#4
Satchfan

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Hi

 

It has been a couple of days since I replied to your request for help with your computer problems.

 

Please let me know if you are having problems and still need help.

 

Thanks

 

Satchfan


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#5
Satchfan

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#6
Satchfan

Satchfan

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This topic has been re-opened at the request of the poster.


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#7
Satchfan

Satchfan

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Please try to follow the previous instructions and let me know if you have a problem.

 

Satchfan


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#8
ocpelon01

ocpelon01

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hi and once again thank you for your continued help. i did what you said though i must tell you i am not comp saavy. i rand the adwear then the jrt.exe both went smoothly but when it was time to gather the info for you. when i go into my documents or dowloads or recent. the comp says internet has stopoed working and turns on and off again. i do have the adwear log and jrt log since i have them on my desktop i hope this is helpful. btw when you say OTL i have no idea what that stands for hahaAttached File  AdwCleanerS3.txt   961bytes   125 downloadsAttached File  JRT.txt   940bytes   122 downloadsAttached File  AdwCleanerR3.txt   935bytes   105 downloads . i wanted to add that i was able to find these that i have attached. also in your first question you asked regarding websteroids. i did not download that, not willingly at least.. and it will not go away. alot of my problems started when that came around. and sorry to be such a bother but whenever i have my browser open to any site including this one, to the far right by the star symbol there is a cookie with an x on it. it says windows has prevented this site from installing cookies. it comes up on every site every time it started when all this did. and if i try to allow a site it reloads and cookie pops up again

Attached Files

  • Attached File  JRT.txt   940bytes   80 downloads

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#9
Satchfan

Satchfan

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Run OTL

  • open OTL again, click on Extra Registry -> Use Safelist
  • then click Run Scan.

There will be 2 logfiles OTL.txt and Extras.txt saved in the same place that OTL runs from: C:\Users\Public\Documents. Please post both of those logs.

 

Thanks

 

Satchfan

 


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#10
Satchfan

Satchfan

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Hi ocpelon01

It has been several days since I sent my last set of instructions to help with your computer problem.

Please let me know if you are having problems and still need help.

Thanks

Satchfan


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#11
Satchfan

Satchfan

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  • Malware Removal
  • 585 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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