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Wireless Connection Problems


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#16
Trevorever

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Sorry, I meant create a newu user account in Windows. Here are some instructions http://www.bleepingc...indows-vista-7/
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#17
gonzoral26

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Sorry, I meant create a newu user account in Windows. Here are some instructions http://www.bleepingc...indows-vista-7/

 

That's alright. I understand what you meant now. I'll restart my computer and log into my new windows account and see what happens. I'll let you know the results....


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#18
ralgonzo

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I'm back. :yes:

 

I went ahead and created an new windows account on my computer. Along with that I went ahead and uninstalled and reinstalled the wireless adapter to see what would happen. Well, unfortunately once again nothing changed happened. Issue remains where my computer for some weird reason is not accepting my wireless adapter, and of course I'm only here online cause I'm plugged into the Ethernet cable.

 

I know for sure, I would have not made it this far on my own. I thank you for helping me in trying out a few things to see if we could get my adapter problem fixed. I'm open to more options/ tries you may have in store. Either way, I look forward from hearing from you again soon. :geek:

 

 

 

ralgonzo


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#19
Trevorever

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Ok, I have a few more things that we can look into/try.

 

First, lets just make sure there isn't anything obviously wrong with your hard drive. Download, install and run GSMARTControl. It should show a little icon of a hard drive in the window that opens. Doubleclick on the icon, then click on the attributes tab at the top. It will show a table. Let me know the numbers in the Raw Value column for the following rows: Reallocated Sector Count, Power On Time, Spin-Up Retry Count, Current Pending Sector Count, Offline Correctable, and anything it highlights in red.

 

Also, check the power consumption of the wireless adapter. Go into Device Manager again, expand the Universal Serial Bus controllers category, double click USB Root Hub (there are probably more than one of these, record the following information for each). Click on the power tab and tell me what it says for Total power available and Power Required. Make sure you have not other USB devices plugged in other than the adapter and your mouse and keyboard. Do this for both computers.


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#20
ralgonzo

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Trevorever,

 

 

Sorry it took me a long time to get back to you. I got the following information from my computer that's not accepting the adapter you need from GSMART Control.

 

 

 

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)

Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

 

=== START OF INFORMATION SECTION ===

Model Family: Western Digital Caviar Green

Device Model: WDC WD10EADS-22M2B0

Serial Number: WD-WMAV51742540

LU WWN Device Id: 5 0014ee 00200617b

Firmware Version: 01.00A01

User Capacity: 1,000,204,886,016 bytes [1.00 TB]

Sector Size: 512 bytes logical/physical

Device is: In smartctl database [for details use: -P show]

ATA Version is: 8

ATA Standard is: Exact ATA specification draft version not indicated

Local Time is: Sun Apr 13 20:39:42 2014 CDT

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

 

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED

General SMART Values:

Offline data collection status: (0x84) Offline data collection activity

was suspended by an interrupting command from host.

Auto Offline Data Collection: Enabled.

Self-test execution status: ( 0) The previous self-test routine completed

without error or no self-test has ever

been run.

Total time to complete Offline

data collection: (19980) seconds.

Offline data collection

capabilities: (0x7b) SMART execute Offline immediate.

Auto Offline data collection on/off support.

Suspend Offline collection upon new

command.

Offline surface scan supported.

Self-test supported.

Conveyance Self-test supported.

Selective Self-test supported.

SMART capabilities: (0x0003) Saves SMART data before entering

power-saving mode.

Supports SMART auto save timer.

Error logging capability: (0x01) Error logging supported.

General Purpose Logging supported.

Short self-test routine

recommended polling time: ( 2) minutes.

Extended self-test routine

recommended polling time: ( 230) minutes.

Conveyance self-test routine

recommended polling time: ( 5) minutes.

SCT capabilities: (0x3037) SCT Status supported.

SCT Feature Control supported.

SCT Data Table supported.

 

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE

1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0

3 Spin_Up_Time 0x0027 127 106 021 Pre-fail Always - 6633

4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2295

5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0

7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0

9 Power_On_Hours 0x0032 075 075 000 Old_age Always - 18255

10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0

11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0

12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2286

192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 140

193 Load_Cycle_Count 0x0032 144 144 000 Old_age Always - 169318

194 Temperature_Celsius 0x0022 112 103 000 Old_age Always - 35

196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0

197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 1

198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 1

199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 27

200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 1

SMART Error Log Version: 1

No Errors Logged

SMART Self-test log structure revision number 1

No self-tests have been logged. [To run self-tests, use: smartctl -t]

 

SMART Selective self-test log data structure revision number 1

SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS

1 0 0 Not_testing

2 0 0 Not_testing

3 0 0 Not_testing

4 0 0 Not_testing

5 0 0 Not_testing

Selective self-test flags (0x0):

After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

 

 

Hope any of this helps. :D 


Edited by ralgonzo, 13 April 2014 - 08:35 PM.

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#21
ralgonzo

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Trevorever,

 

Here is the following information of power consumption of the wireless adapter for my computer(the one that's having problems with the adapter)

 

 

Hub Information

 

 

1.USB Root Hub

The Hub Is Self-Powered

Total Power Available: 500 mA per port

Power Required: 0 mA, 3 ports available

 

 

2.USB Root Hub

The Hub Is Self-Powered

Total Power available: 500 mA per port

Power Required: 500mA, 100mA, 0 mA, 4 ports available

 

3.USB Root Hub

The Hub Is Self-Powered

Total Power Available: 500mA Per port

Power Required: 0 mA, 6 ports available

 

4. USB Root Hub

The Hub Is Self-Powered

Total Power Available: 500 mA Per Port

Power Required 0mA, 3 ports available

 

5.USB Root Hub

The Hub Is Self-Powered

Total Power Available: 500 mA Per Port

Power Required: 100 mA, 98 mA, 0 mA, 1 port available

 

6. USB Root Hub

The Hub Is Self-Powered

Total Power Available: 500 mA Per Port

Power Required: 100 mA, 0mA, 2 ports available

 

7. USB Root Hub

The Hub Is Self-Powered

Total Power Available: 500 mA Per Port

Power Required: 0 mA, 2 ports available

 

 

 

All of this is the information of my computers(adapter not working) USB Root Hub from the properties section. Hope this helps out in anyway as well.

 

 

 

Ralgonzo

 

 


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#22
Trevorever

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197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 1

198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 1

 

This indicates that your hard drive could be failing. There is a sector in your hard drive that it is having a hard time reading. Usually when that happens, it ends up damaging the nearby sectors and then you have more sectors where your hard drive cannot read them. Sometimes it can be a long time before someone notices the effects of this, but you never know, things could all of a sudden get really slow, or you computer my suddenly stop booting.

 

Before we continue, make sure you have all your important data backed up. If it were me, I would get a new hard drive. If you do not want to get a new hard drive, we can continue with steps to try to repair a corrupted Windows install, but make sure you keep your data backed up.


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#23
ralgonzo

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Before we continue, make sure you have all your important data backed up. If it were me, I would get a new hard drive. If you do not want to get a new hard drive, we can continue with steps to try to repair a corrupted Windows install, but make sure you keep your data backed up.

 

What do you mean by repairing Windows? Do you mean like repairing the Operating System to like how when I first got it/bought it? Also, other than personal files I have, I would not know which important data from the computer I would need to back up. Which would be the important data that I'd have to locate and back up?  I ask all of this because, I don't think and I'm not prepared to invest in a new hard drive. Having a new hard drive would be nice, but it would be something that I'd have to work on in trying to obtain. I guess, I should have known or considered the fact that it may have to come down to trying to repair windows, but to me obviously, I was hoping to avoid measures of having to back up files. Also which hard drive would I have to buy per say if I did end up getting one? The C Drive?

 

Well, I'm yes and no willing to repairing the system, yes cause I want the adapter to work again and no cause of lots of files to back up lol.... Can you let me know what the steps are that I'd have to do in order to repair windows so that way I may have a good idea either I'll go thru with repairing or not.

 

Once again I appreciate your help, and I'm on the cross roads on which way to turn, what do decide on.... I'll let you know either tonight or sometime tomorrow on what I'll end up doing. :headscratch:  

 

 

Ralgonzo


Edited by ralgonzo, 13 April 2014 - 09:33 PM.

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#24
Trevorever

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Ok, the first thing we would do is to tell windows to check the drive and try to move anything it is having trouble reading. However, with a failing hard drive this can cause more problems than it solves. The we would run that system file check again and the tweaking.com tool, then there is another tool to run to repair Windows files.

If that did not work, then we would have to revert to restoring Windows to how you got it originally.

Whether you want to go ahead with this or not, you should stary making sure your personal files are backked up. Dropbox is good for any smaller files, if you have lots of pictures/movies/music you might want to use a backup drive and/or move them to your other computer.
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#25
ralgonzo

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Ok, the first thing we would do is to tell windows to check the drive and try to move anything it is having trouble reading. However, with a failing hard drive this can cause more problems than it solves. The we would run that system file check again and the tweaking.com tool, then there is another tool to run to repair Windows files.

.

 

 

This may or may not have anything to do with what where trying to resolve, and they may be of some interest to you but, these error messages appeared when I went to Control Panel\Network and Internet\Network Connections and right clicked on Wireless Network Connection 3 and click Diagnose, the following error messages came out....

 

 

There might be a problem with the driver for the wireless network connection 3 adapter -  Not Run

 

Windows couldn't automatically bind the IP Protocol stack to the network adapter.

 

Set up the wireless network adapter - Not Run

 

Set up the network adapter to communicate with this network. This ensures that both internet Protocol Versions 4 (TCP/IPv4) and Internet Protocol Version 6(TCP/IPv6) can be used on the network adapter.

 

 

 

I thought I'd mention them to you incase if they are helpful in our case to trying in resolving this crazy issue....

 

Other than that. We could try to tell windows to check the drive and try to move anything it is having trouble reading before having to revert to restoring the system completely and hopefully fingers crossed it will work.

 

ralgonzo


Edited by ralgonzo, 13 April 2014 - 11:48 PM.

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#26
Trevorever

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Hmm, yes, let's focus on troubleshooting that specific error for a bit.

 

Click on your start button and search for services.msc then right click and select Run as Administrator. Under Name find WLANAutoConfig and see what it says for Status and Startup Type. If it doesn't say Started and Automatic, double click on it and change the dropdown menu to Automatic and press the Start button. See if wireless adapter now works, if it doesn't restart then check again.


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#27
ralgonzo

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Hmm, yes, let's focus on troubleshooting that specific error for a bit.

 

Click on your start button and search for services.msc then right click and select Run as Administrator. Under Name find WLANAutoConfig and see what it says for Status and Startup Type. If it doesn't say Started and Automatic, double click on it and change the dropdown menu to Automatic and press the Start button. See if wireless adapter now works, if it doesn't restart then check again.

 

Trevorever,

 

I tried the above instructions and my computer still does not connect accept the wireless adapter. It's like it's the adapter is recognized by my computer, but I am like just one step away from getting it to connect but still won't connect. I don't understand why this issue occurred. Sorry for being a little bit frustrated lol... To the best of my memory, and if I remember correctly. A few nights ago when this issue of mine first happened, I was still able to see what available wireless networks where still there to connect with, but my main network that I use with a password word was no longer connecting and at least not in my computer and only from my computer. So what I did, I unplugged, and re plugged the router to see if that would fix it. Well, nothing happened, and the next thing I know I restarted my computer and when the computer booted back on the issue of not getting the adapter to connect started happening along with the networks that where previously there to choose to connect where also no longer there. When I try to go to  Control Panel\Network and Internet\Network Connections and click on Connect/Disconnect, rather that it showing me the networks it just shows me that I'm currently connected via Local Area Connection aka Ethernet Cable.

 

For what it's worth, I had to tell you how all of this originally happened and to the best of my memory that's pretty much how it all begun.....

 

Still not looking forward in doing a complete repair of windows and that requires me to back up my files. BUT....if there are other things we can try before the last resort so to speak, let me know.  Take care.

 

 

 

 

 

ralgonzo


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#28
ralgonzo

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Trevorever,

 

 

Out of curiosity...Am I supposed to have something called Microsoft Virtual Wi-Fi Miniport Adapter in Device Manger/Network Adapters? And is it possible that the wireless card itself is not working? Forgive me though if that's what's been all a long. Just as said before I'm not very computer smart and I've only been able to get this far thanks to your help and to which I greatly appreciate. :spoton:

 

Of the names of adapters I have in the device manager/network adapters are: Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller, Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC, and Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter. Is Microsoft Virtual Wi-Fi Miniport Adapter supposed to be there as well?

 

 

This was something that came to mind and of curiosity.... I look forward in hearing from you.

 

 

 

ralgonzo


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#29
Trevorever

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Was the WLANAutoConfig service already started and set to Automatic?

 

The USB adapter itself should work if it works in your other computer. Did your computer originally come with wireless built in?

 

Right click on Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC and select Disable then go to your start menu and type CMD Right click on the CMD program and select Run as Administrator. Paste this command in netsh wlan stop hostednetwork then press enter and then paste this command netsh wlan set hostednetwork mode=disallow and press enter. Exit and reboot your computer.


Edited by Trevorever, 14 April 2014 - 06:50 PM.

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#30
ralgonzo

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Was the WLANAutoConfig service already started and set to Automatic?

 

The USB adapter itself should work if it works in your other computer. Did your computer originally come with wireless built in?

 

Yes, the WLANAutoConfig is set to automatic. And to the best of my knowing, I don't think the computer was built to be wireless, since I've been using a adapter for a long time and up till now. I'm assuming that it's wireless wi-fi ready for the adapter too though.

 

I'll come back soon and let you know of the results of the latest intructions you have give me.

 

 

ralgonzo


Edited by ralgonzo, 14 April 2014 - 07:20 PM.

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