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printing webpage problems

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:tazz: a friend has a 4 year old HP Office Jet G85 printer/fax/scanner/copier. when he tries to print a web page the printer button blinks, then nothing prints from a webpage, email,etc..
he needs to shut down the printer and the PC, reboot and it will print a document in Microsoft Word.
Here is the error message he gets:

Microsoft Office XP Professional with FrontPage.
Please wait while Microsoft configures Microsoft Office XP Professional with FrontPage.
any ideas how to fix this so it will print online web pages?
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