Hello i was just hoping you could help me with a problem with my wi-fi it started about a week or so ago and is getting worse daily. i have a hp 2000 notebook pc and using the xfinity gateway yes normally i would call them but been having issues with them for more than 6 weeks on other matters. i am just hoping it's something simple like a setting or something in my pc... when it goes off i click on connection icon at bottom of screen i disconnect it then reconnect it and it works again for awhile.
#2
Posted 14 April 2014 - 05:02 PM
rockmilk
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Certified monkey.
I suggest that you download CCLEANER then run it, hit the option's button then settings,put a tick next to Run Ccleaner when the computer starts.
Also when in options go to advanced tab and put a tick next to close program after cleaning.
This will automate the temporary file removal on your machine and keep it speedy.
Disable all of the start ups on the machine except your antivirus. ( In your case sandboxie as well)
To disable hit the tools button then the start up button,then disable
Open your device manager, hit the start button then copy and paste devmgmt.msc into the start search box hit enter.
Left click the + next to network adapters, right click and un-install your wireless driver and your ethernet driver, make sure and do not tick the box that says delete driver.
Then, click the View menu and select Show hidden devices
Then hit view again and select devices by connection.
Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.
- Ancillary Function Driver for Winsock
- Net BT
- Http
- Net Io Legacy Support Driver
- Tcp/ip Protical Driver
- Tcp/ip Registry Compatibility
- NSI proxy Service
- ide channel
- Nd Proxy
- Security Driver
- Security Processor Loader Driver
- Windows Firewall Authorization Driver
Each of these files will request a reboot after uninstall wait until the last one to reboot.
Run This to find the best dns server for your machine, shut down your antivirus while it runs.
Then once the tool has completed, and displayed the best DNS for your machine, apply the settings.
Open an Elevated Command Prompt
Copy and paste the content of the code box, one at a time hitting enter after each.
ipconfig /flushdns ipconfig /registerdns
Then disable Ipv6 with this Ms Fixit.
Remove the tunnel adapters, with this Ms Fixit.
Download TCP Optimizer.
Save it to your desktop.
Right Click Run As Administrator.
At the bottom right hand corner, of TCP optimizer select optimal
The hit apply, ok, and ok again then reboot.
Edited by rockmilk, 14 April 2014 - 05:03 PM.
#3
Posted 14 April 2014 - 05:12 PM
carolmarie4555
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wow okay here i go
#4
Posted 14 April 2014 - 05:19 PM
rockmilk
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Certified monkey.
These steps have helped many with the same isssues as you. After you are done please get me the logs below, so that I can see if anything was missed. Also report any issues. 
Please go here and download Speccy run the program and when it is finished Hit File >>>>>>Publish Snap Shot>>>> A link will pop-up on your desktop please post it here in your next reply.
Please download MINITOOLBOX and run it.
Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.
Download Security Check by screen317 from here.
- Save it to your Desktop.
- Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
- A Notepad document should open automatically called checkup.txt.
- Please copy and pase log in next reply.
#5
Posted 14 April 2014 - 06:03 PM
carolmarie4555
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hello Rockmilk, is there anything at all that i can do that is simpler for me, i am not computer literate and it is a bit overwhelming for me
#6
Posted 14 April 2014 - 06:16 PM
rockmilk
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Certified monkey.
Can you post the logs that I requested.
If you look at the instructions and follow them a step at a time, it is really quite simple.
Edited by rockmilk, 14 April 2014 - 06:16 PM.
#7
Posted 14 April 2014 - 06:24 PM
carolmarie4555
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#8
Posted 14 April 2014 - 06:28 PM
carolmarie4555
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sorry about that here it is. okay for some reason it is not transferring over
Edited by carolmarie4555, 14 April 2014 - 06:28 PM.
#9
Posted 14 April 2014 - 06:56 PM
rockmilk
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Certified monkey.
Copy and paste the logs or paste them at the link below and send me the link(s).
Pastebin link.
#10
Posted 14 April 2014 - 10:44 PM
carolmarie4555
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http://speccy.pirifo...brP1parQuZKoolC
Results of screen317's Security Check version 0.99.81
x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2014
Windows Defender
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Synei PC Cleaner
Java™ 7
Java 7 Update 51
Adobe Flash Player 12.0.0.77
Google Chrome 33.0.1750.154
Google Chrome 34.0.1847.116
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
Nightly NielsenOnline.exe -?-
Nightly NielsenOnline64.exe -?-
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: %
````````````````````End of Log``````````````````````
i hope this will help
#11
Posted 15 April 2014 - 10:54 AM
rockmilk
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Certified monkey.
I really need the minitoolbox log please.
#12
Posted 15 April 2014 - 12:22 PM
carolmarie4555
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okay sorry again... MiniToolBox by Farbar Version: 23-01-2014
Ran by comp-pc (administrator) on 15-04-2014 at 13:22:22
Running from "C:\Users\comp-pc\Downloads"
Microsoft Windows 8.1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
========================= FF Proxy Settings: ==============================
========================= Hosts content: =================================
#13
Posted 15 April 2014 - 07:38 PM
rockmilk
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Certified monkey.
Please download MINITOOLBOX and run it.
Checkmark following boxes:
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.
#14
Posted 15 April 2014 - 08:03 PM
carolmarie4555
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hi i did that and what it gave me i posted above
#15
Posted 16 April 2014 - 09:36 PM
carolmarie4555
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well i guess i should say thank you for bothering with me... i guess i'll go another way. closed
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