The DVD RW drive on my HP Pavilion dv9700 series (9920us) is not working. Please find the relevant details below:
1. The drive is Model TS-L632N/HPMH - I think this is Toshiba?
2. It's detected in My Computer as HD-DVD ROM.
3. When I try to play a CD/DVD, the light comes on and spins but then shows "Please insert a disk into HD DVD-ROM Drive (F"
4. The Device Manager detects it as a CD ROM and obviously the Windows generic driver doesn't work. The Device Manager picks it up as an "Unknown Device" and is shown as "NCB XYB09 QNKX SCSI CdRom Drive".
The driver is not available on the HP site, so tried the regedit option. I believe I deleted all the strings associated with the driver key!! Then tried the Microsoft tool, which must have installed the generic driver which causes the DVD drive to be recognised as a CD ROM instead. I tried the sfc /scannow as well and it shows that there are corrupt files, which could not be fixed. The laptop works well otherwise.
Please help! Where can I find the driver for the drive? How can I go about fixing this issue?