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DVD drive not working - shown as CD ROM!

dvd drive drivers

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#1
gbbg

gbbg

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Greetings all!

The DVD RW drive on my HP Pavilion dv9700 series (9920us) is not working. Please find the relevant details below:

 

1. The drive is Model TS-L632N/HPMH - I think this is Toshiba?

2. It's detected in My Computer as HD-DVD ROM.

3. When I try to play a CD/DVD, the light comes on and spins but then shows "Please insert a disk into HD DVD-ROM Drive (Fprekesh-happy.png"

4. The Device Manager detects it as a CD ROM and obviously the Windows generic driver doesn't work. The Device Manager picks it up as an "Unknown Device" and is shown as "NCB XYB09 QNKX SCSI CdRom Drive".

 

The driver is not available on the HP site, so tried the regedit option. I believe I deleted all the strings associated with the driver key!! Then tried the Microsoft tool, which must have installed the generic driver which causes the DVD drive to be recognised as a CD ROM instead. I tried the sfc /scannow as well and it shows that there are corrupt files, which could not be fixed. The laptop works well otherwise.

Please help! Where can I find the driver for the drive? How can I go about fixing this issue?


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#2
phillpower2

phillpower2

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:welcome:   gbbg

 

I note that you have post on multiple forums and that you are being assisted on two of them, this is not a good idea as it could lead to confusion as to who`s guidance you are following and heaven forbid should something go badly wrong it could lead to a blame game, decide which forum you are sticking with and as a courtesy notify the others that you no longer require assistance.

 

Is it the same with CDs and DVDs.

Is it the same with burned media and retail medial.

 

It is possible that the laser part of the drive has expired but check the reply #3 of Cissy2 here


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