[Feather24]

Hi mainly the sound sometime the video times out or sticks.

 

thanks

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OK then a possible reason may be the cache filling up especially if it happens after a period of time. We will do a quick check on those elements now

First we will empty the caches

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Then we will defragment the disc to get everything squared away :

http://www.dummies.c...dows-vista.html

Once completed let me know if the stuttering still occurs..

Does your AVG have a firewall or is it just the antivirus

[Essexboy]

OK then a possible reason may be the cache filling up especially if it happens after a period of time. We will do a quick check on those elements now

First we will empty the caches

Clear Cache/Temp Files
Download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
• It will close all programs when run, so make sure you have saved all your work before you begin.
• Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Then we will defragment the disc to get everything squared away :

http://www.dummies.c...dows-vista.html

Once completed let me know if the stuttering still occurs..

Does your AVG have a firewall or is it just the antivirus

[Feather24]

Ok thanks I will do that today.  I also noticed that sometimes files are still opening by themselves. yes my AVG has a firewall.

[Feather24]

TFC cleared 1.189.00mb of data.  As I used windows 7, the last auto defrag on the system was done 31/5 I'll do that again today just to make sure.  I also noticed that at start up my computer has become noisy again.  I'll update here when done. thanks

[Essexboy]

What sort of noise does the drive make ? Is it a ticking ?

[Feather24]

It's just noisy no ticking, like it's working harder.  Then it get quieter.  I've noticed that the sound seems worst now!  A lot of skipping on the sound on youtube, watching online, listening to music, videos etc.  I couldn't access the geeks website for a while today it was down or said there was an error at your end!  Anyway the website seems ok now.  Would the sound issue be to do with any software I need to upgrade to? ok thanks

[Essexboy]

That does sound like a hard drive problem

What make of hard drive do you have

[Feather24]

where do I find that info? thanks

[Essexboy]

Go to control panel > device manager
Click the plus sign next to the hard drive

[attachment=70872:Capture.JPG]

[Feather24]

Hi thanks for the instructions.

My PC was built for me so here are the HD details:

ST 3802110A ATA DEVICE
WDC WD2500 AAJS-00U4A0 ATA DEVICE

Edited by Feather24, 03 June 2014 - 07:28 AM.

[Essexboy]

Could you download the following programme from the western digital page :

 

 WinDlg_v1_25.zip

 

 

1. Download the Windows Data Lifeguard Diagnostics, WinDlg_v1_25.zip
2. Extract and run the program, WinDlg.exe. If running Windows Vista (or later), you will need to Right-Click on the WinDlg.exe file and choose to Run As Administrator.
3. Read and accept the license agreement to continue.
4. On the main program screen, there are two windows. In the top window, you will see the drives in your system that are available for testing. The model number, serial number, capacity, and SMART status of each drive will be displayed. In the bottom window, the partition information for the selected drive will be displayed.
5. Highlight the drive and select the icon on the top row to test or run SMART status.
6. When you select the run tests icon, the "DLGDIAG - Select an Option" window appears.

• You will see the following options:
  1. QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.

• EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive.
• WRITE ZEROS - writes zeros to the drive with options of Full Erase and Quick Erase. File system and data will be lost.
• VIEW TEST RESULT - displays the latest test results.

1. Select the EXTENDED TEST option and click the Start button.
2. When the test completes, you will be notified with a pass/fail message. Click the Close button.

Once done could you let me know the results

[Feather24]

Hi Essexboy, I've tested both drives and they passed. Do you need any more data from the tests? e.g. smart data?

Ok thanks

[Essexboy]

OK, that rules out the hard drive as an area of problems

 

How many sticks of RAM do you have in your computer ?

[Feather24]

Hi Where do I find that info please? thanks

[Essexboy]

The easiest way would be to run the system scanner from here

Once the scan has completed then on the bottom left it well tell you how many slots there are and how many are filled..  In my case I have two slots with one filled

 

 

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