Dear godawgs
I managed to install SP1 from the Windows Update site.
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Dear godawgs
I managed to install SP1 from the Windows Update site.
That's great. Let's update the other programs that need to be updated.
Step-1.
JAVA Advice
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:
If you still want to update your Java, follow the instructions below:
A.
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older versions of Java components and update:
B.
Uninstall all versions of Java
C.
Install the latest JAVA
Back on your desktop:
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version. It's on the Update tab in Java in the Control Panel.
[Note:] The Java Quick Starter (JQS.exe) adds a service to improve the initial start up time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > You will have to be in Classic View to see Java(It looks like a coffee cup). Double-click on Java click the Advanced Tab click Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
Step-2.
Update Adobe Flash Player
NOTE: Depending on your settings, you may have to temporarily disable your antivirus software and firewall.
You will need to download and install both the IE and non-IE versions of Adobe Flashplayer. Click here to go to the download page.
You will need to download and install each version of FlashPlayer (Flash Player for Internet Explorer AND Flash Player for Other Browsers) seperately
Step-3.
Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy.
Alternative Option: After uninstalling Adobe Reader, you could try installing Foxit Reader from HERE. Foxit Reader is a much smaller program. It has fewer add-ons therefore loads more quickly.
NOTE: When installing FoxitReader, be careful not to install anything to do with AskBar or any other 3rd party software.
Step-4
Your Firefox is way out of date. You show version 4.01 on the computer and the current version is 29.0. So instead of just updating Firefox we need to uninstall the old version and then if you want to keep Firefox, install the new version.
Uninstall Firefox
Download and Install Firefox
If you don't want to keep Firefox, skip this part. If you use Firefox and want the newest version,ccomplete the instructions below.
Things For Your Next Post:
Please post the logs in the order requested. Please don't attach the logs unless I request it.
Let me know how the updates went.
Dear godawgs,
1) - I have disabled Java for Chrome and IE browsers
- I have updated Java
2) I have updated to Adobe Flash Player
3) I have updated Adobe Reader
4) I have simply uninstalled Firefox, as I rarely use it
Good job! If you don't have any other issues, we are ready to tidy up.
OK! Well done. Here is the best part of the process! The mullygrubs are gone! That's a technical term for your log(s) appear to be clean! If you have no further issues with your computer, please complete the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.
If you didn't uninstall ESET after running the program we will do it now.
Step-1.
Uninstall ESET
1. Please click the Start Orb , click Control Panel. Under the Programs heading click Uninstall a program
2. In the list of programs installed, locate the following program(s):
ESET
3. Right click the program and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.
Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)
1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):
C:\Program Files\ESET
2. Close Windows Explorer.
Step-2.
Uninstall AdwCleaner
Re-open AdwCleaner
Step-3.
OTL Cleanup
1. Please re-open on your desktop.
The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.
Step-4.
Delete the following Files and Folders (If Present):
WRUpgradeTool.exe
JRT.exe
JRT.txt
SecurityCheck.exe
checkup.txt
jre-7u55-Windows-i586.exe
Any Adobe Flash and Adobe Reader setup files
Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.
Step-5.
Reset Hidden Files and Folders
1. Click the Start Orb and click Computer.
2. In the Menu bar at the top click the Tools menu and click Folder Oprtions...
3. On the Folder Options window click the View tab.
4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.
5. Click the Hide protected operating system files (Recommended) box.
6. Click Apply and then OK
Step-6.
Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore
The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).
Note: Do not clear infected/old System Restore points before creating a new System Restore point first!
Now we can purge the old Restore Points
cleanmgr
Preventing Re-Infection
Below, I have included a number of recommendations for how to protect your computer against future malware infections.
SPECIAL NOTICE
“CryptoLocker” is the generic name for an increasingly prevalent and nasty strain of malicious software that encrypts the files on your computer until you pay a ransom. Some variants encrypt you personal files(MP3s, photos, doc files,ect;). But ither variants encrypy virtually every file, including system files. According to reports from security firms, CryptoLocker is most often spread through booby-trapped email attachments, but the malware also can be deployed by hacked and malicious Web sites by exploiting outdated browser plugins.
Unfortunately, there isn't a way to recover the files short of paying the ransom because the encryption uses 2048-bit RSA keys that would take like a quadrillion years to decrypt.
We haven't seen a lot of the CryptoLocker ransomeware in the wild yet, but if enough people pay the ransom to get their files back it will become more prevelant. You can read more about the CryptoLocker ransomware here
Fortunately there is a program that will help prevent this type of ransomeware and other malware. You should download it and install it now.
Click here to go to the CryptoPrevent web page. You can read about the program. There are also a couple of videos toward the end of the page that show the program in action.
Scroll to the bottom of the page and click the Download "CryptoPrevent Installer" button and download the file to the desktop. Close the browser and all open programs.
Right click the CryptoPreventSetup.exe file and click Run as Administrator and OK ant UAC prompts to install the program.
Next, Right click the Cryptoprevent icon on the desktop and click Run as Administrator and OK any UAC prompt to run the program.
When the program opens make sure all boxes are checked and then click the Block button to apply the protection.
NOTE: I don't think the free version has an update tab so you will need to check the web site from time to time to check for newer versions of the program. Or you can pay a one time fee of $15 and get the Premium Edition which includes an automatic updating function.
:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats. Microsoft releases security updates that help your computer from becoming vulnerable.
Please either enable Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure.
Vista and Windows 7 Users:
1. Click Start> All Programs, from the list find Windows Update and click it.
:Turn On Automatic Updates:
Vista and Windows 7
1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software or need it to play games on-line.
In that instance I would recommend that you only use Firefox or Chrome to visit those sites and do the following:
If you still want to keep Java
: Keep Adobe Reader Updated :
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.
NOTE: Many installers offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser.
:Web Browsers:
:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.
This webpage is worth bookmarking/reading for future reference:
Securing Your Web Browser
:Alternate Browsers:
Using an alternative web browser can help protect your PC from infections which exploit security holes within Internet Explorer. They can also be quicker to load pages and offer more tools and features such as Firefox's huge addon list.
Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has a great built-in pop up blocker. If you are interested, Click Here To Download Firefox
If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
:Install the MVPs Hosts File:
NOTE: Please read all of the information on the MVP Hosts page before you install the HOSTS file. This file may result in some of the web sites you visit not working as expected or not at all. There are work arounds for this but you will need to read about them on the web page. If you install the MVP HOSTS file and decide you don't want it you can replace it with the HOSTS file that you were using before. The web page has directions for this.
Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.
========Anti Spyware========
It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.
========TEMP File Cleaners========
========BACKUPS================
========Keep Installed Programs Up to Date========
It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
A program that will do this is listed below. Download and install the program and run it monthly:
Filehippo Update Checker
Finally, please read How did I get infected in the first place? by Mr. Tony Cline
I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.
IF I have helped you and you want to say "thanks", you can do that by clicking the at the bottom right of this post.
I Will Keep This Open For 24 hours or so. If Anything Comes Up - Just Come Back And Let Me Know
Stay Safe
godawgs
Dear godawgs,
I have removed all the tools used and created a fresh system restore point as instructed.
Thanks for your step by step instructions to remove malwares and to prevent further infection in my computer.
Thank you.
You are more than welcome. If you need us in the future, just give us a shout. And please tell your friends about us. Stay safe
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