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Laptop shuts down slowly about 30 minutes

shutting down laptop slowly

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A friend of mine is having a problem with shutting down his laptop. I helped him post the thread. Hope you could help.
Recently, sometimes the laptop shuts down slowly. It takes about 30 minutes. 
He used CCleaner to clean the computer and Defraggler to defrag entire hard drive but they didn't solve problem.
Finally, he decided to reinstalled. Unfortunately, the problem remains the same!
Could you suggest some solutions?
Thank you.

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did he reinstall the same Windows copy?


Did he do full hdd format?

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