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Need some serious help!


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#1
Xellon

Xellon

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I don't know what to do anymore. My laptop (g73) isn't working anymore. It was working fine yesterday.

When I woke up and turned it on, it was acting all slow. I did everything I could think of, ran virus scanner, used CcCleaner, rouge killer, malwarebytes, etc.

But then my system started shutting down on its own. Quick scan detected nothing.

I tried safemode and it didn't seem to work.

And now.... my computer won't turn on at all. After I restarted, it asked me to insert boot disk. I went into my bios and the computer SHUTS DOWN in the bios!

Now..... I push power and the screen is just black and freezes............

Do I need to RMA the thing? Is it a possible hardware issue? If it is, then what in the world is it?


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#2
SleepyDude

SleepyDude

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  • 4,685 posts

Hi,

 

And now.... my computer won't turn on at all. After I restarted, it asked me to insert boot disk. I went into my bios and the computer SHUTS DOWN in the bios!

Now..... I push power and the screen is just black and freezes............

Do I need to RMA the thing? Is it a possible hardware issue? If it is, then what in the world is it?

 

The shutdown when you are in BIOS is definitively sign of some hardware problem, if the computer is under warranty you should do a RMA.

 

The problem could be heat related or some other component not working properly that makes the system shutdown to avoid more damaged. Nothing normal in a recent machine.


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