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Hard drive failing after 3 weeks?


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#1
TheAnt317

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Hello all.

I have a Western Digital 2TB Black Caviar HDD which I got through their RMA service.

About a couple months ago, my identical Black 2TB started having issues. I first started getting Windows popup messages saying that random files were corrupted/unreadable here and there and that I should run CHKDSK to sort it out. It got so bad over the following weeks that it was running CHKDSK on boot every single time I turned on the computer. I ran a different program called HDTune to check for bad sectors, but it showed none at all.

Data Lifeguard couldn't quick test the drive (it resulted in an error), and I was also having issues with trying to backup my drive with various backup programs. Because I had bad sectors it would cause the backup operations to stop with errors. Luckily, Acronis was able to do a full backup through its proprietary boot software as long as I clicked "Ignore All" when it told me that it ran into a bad sector. The entire process took almost 5 hours, but my timing couldn't have been better as the next time I tried to boot from my old drive, I was met with a BSOD and the inability for Windows Startup Repair to fix it.

My drive was still under warranty so I did an advance RMA, copied over all my stuff and was good to go - thankfully. I decided to be more proactive about my HDD's health so I started doing weekly disk maintenances, which included full backups and, of course, Data Lifeguard. I did notice, though, that Acronis was still giving me the same trouble in trying to backup on my new HDD as it did on the old one. I had to use their boot backup again and once again got a message that a sector was unreadable. I passed it off as it just being an old, corrupted file from the old HDD and clicked 'Ignore All.'

Only the third week in a row that I did this was I hit with the same exact error message from Data Lifeguard when it tried to Quick Test.


Test Option: QUICK TEST
Model Number: WDC WD2002FAEX-007BA0
Unit Serial Number:
Firmware Number: 05.01D05
Capacity: 2000.40 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1!
Test Time: 14:03:43, April 22, 2014


And I begin to worry all over again.

You have to understand, I work on the computer a lot and have a lot of very important files that I can't afford to lose nor time spent disk checking and such so things like this make me very nervous. It's basically back to the same situation I was in on the old HDD, except for the lack of (thankfully) the pop-up messages that random files are corrupt/unreadable and the constant boot CHKDSK's.

After a quick Google search, I found that someone else posted on a forum the same error code on their test. One suggestion he got was to run Hard Disk Sentinel. Before I did, I made a backup and then decided to first run a FULL Windows CHKDSK, with bad sector recovery and all. It found nothing wrong except for a whole two files (out of over 700,000) that had bad blocks and were fixed. Everything else was great.

When I got around to using Hard Disk Sentinel, both the quick and extended tests failed, citing "Test Failed by Read Element." It also said the drive's health was 97% when I first ran it, but it then fell to 93% after CHKDSK was finished.

On top of the fact that the disk is new (or at least refurbished as I would imagine), CHKDSK reported nothing of concern. I really don't understand this and I really hope there's something I can do without having to do yet another RMA. The shipping cost for my old drive was over $17 and while that's better than shelling out almost $200 for a new drive, it's not really right to have to do it again - especially not so soon.

Now, additionally, someone pointed out that I should also check the System Event Viewer and that I'd find a large number of 'bad sector' errors - and they were right. I see a VERY high number of errors with the description, "The device, \Device\Harddisk0\DR0, has a bad block.", Event ID 7. On the day I moved all of my files to the new HDD, there's a large number of "The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.", Event ID 55.

I'm wondering, wouldn't those errors be some kind of left over problem from the old, corrupt hard drive? And won't this continually happen no matter how many drives I jump to?

Any help in this matter is greatly appreciated. Thank you.


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#2
phillpower2

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:welcome:   TheAnt317

 

When you had the initial problem did you clone the entire contents of the HDD and then transfer them to the replacement HDD, the reason that I ask is in case of the possibility of there being any malware infection on the original HDD.

 

Are the contents of the replacement HDD now fully backed up.

 

As an asides TheAnt317, as I am sure you are aware the WD Caviar Black HDDs are high end devices with a 5 year warranty so you would have to be very unfortunate to get 2 bad ones on the run.


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#3
TheAnt317

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Yes I did clone the entire contents. But that weekly maintenance I said I've been doing includes MalwareBytes, AdwCleaner and SuperAntiSpyware, all up to date, I don't think there's a malware problem.

 

And yes you're right, I feel it's a really strange occurrence that this would happen twice in a row.


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#4
phillpower2

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Are the contents of the replacement HDD now fully backed up.

 


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#5
SleepyDude

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Hi,

 

If I was in your situation I will start doing a check on other components also like memory, PSU, bad sata cables.

In my opinion it worth to try checking the HDD on a different machine with the same diagnostic tool.

 

Do you know if the drive you got on the RMA is brand new? I know that Seagate sends "fixed" drives for the RMA's but they clearly identify them with a different label color, don't know about WD.

 

Is your computer in a location subject to vibrations or something like that?


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#6
TheAnt317

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Are the contents of the replacement HDD now fully backed up.

 

 

Yes.

 

Hi,

 

If I was in your situation I will start doing a check on other components also like memory, PSU, bad sata cables.

In my opinion it worth to try checking the HDD on a different machine with the same diagnostic tool.

 

Do you know if the drive you got on the RMA is brand new? I know that Seagate sends "fixed" drives for the RMA's but they clearly identify them with a different label color, don't know about WD.

 

Is your computer in a location subject to vibrations or something like that?

I don't have another computer to connect it to, nor do I have a separate SATA cable on this computer to connect it to. Like I said in my original post, I'd imagine the drive is at the very least refurbished. It came through the mail, bare, in just an anti-static bag and holders. My HDD is screwed in tightly to a MassCool drive bay which is also screwed into the tower.


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#7
phillpower2

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Try testing the HDD with a free third party software such as HDDScan, details here

 

Please note that I am not suggesting that you use any other product or service that may be available at the link.


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