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Programmes from Start Menu have dissappeared after unwanted installati


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#16
sundayla

sundayla

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This step seems to have fixed the issue - I pasted my programmes as you showed. :spoton:

 

They are now all visibile again from the menu. Thank you so much for your help!

 

I've attached a screenshot of how it looks now.

 

I dont understand how this all happened, by far the strangest problem I've come across.

Attached Files


Edited by sundayla, 27 April 2014 - 04:25 PM.

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#17
Essexboy

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PC Cleaner pro purports to be a safe registry cleaner.. Do not believe that. My thought is that it deleted some registry keys to do with the start menu

In that case methinks I will send you on your merry way :)

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Download and run Delfix

delfix.JPG


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean


It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:
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#18
sundayla

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"Now the best part of the day ----- Your log now appears clean :thumbsup:"    This sure is good news!  :D  :D

 

I downloaded and ran Deflix.

 

Thank you for all the advice and recommendations you have mentioned and I surely be removing Java and keeping my PC up to date and run weekly Malwarebyte scans.

 

I tried to download CryptoPrevent, but I can't seem to find a download link on their website.

 

I will report back in 24 hours with an update on how things are running.


Edited by sundayla, 28 April 2014 - 10:11 AM.

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#19
Essexboy

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It is right at the very bottom of the page   http://www.foolishit...vent-installer/


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#20
sundayla

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Ahhh I think I had a brain-freeze moment there! 

 

Thanks. I've now installed it. :thumbsup: :laughing:


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#21
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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