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MSE Not Working/ Sluggish Performance = Virus? [Solved]


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#16
Essexboy

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Could you run FRST again please and post that


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#17
pianoplayer07

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Absolutely. Here are the new logs generated.

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#18
Essexboy

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What I will do here is remove MSES using FRST especially the two suspect files
Reboot on complete of the FRST run please and then try MSES again

Download the attached Fixlist.txt to the same location as FRST

Run FRST and press Fix
On completion a log will be generated please post that
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#19
pianoplayer07

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Sucess at last. MSE was able to correctly install. Here is the Fixlog.

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#20
Essexboy

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Well that was an interesting little tour :)

Any outstanding problems before I tidy up ?
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#21
pianoplayer07

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Well there is one more thing that we've been having trouble with, and that's a certain group of updates. They simply wiil not install no matter what. The list of those are attached in the pic.

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#22
pianoplayer07

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UPDATE: The SilverLight update is taken care of. I installed the latest version. The 5 Office updates are still an issue. I attached a few new screenshots to show you exactly what is popping up each time. Downloading each one manually does not work either.

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  • Capture 1.JPG
  • Capture 2.JPG

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#23
Essexboy

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A few options available here, lets try easy first

 

Run the MSFixit on this page http://support.micro....com/kb/2258121

Reboot and try the updates again


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#24
pianoplayer07

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Of course it's going to be the hard way. :D


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#25
Essexboy

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OK next could you download the update from this page to the desktop

http://support.micro....com/kb/2589352

Then try to install, if it succeeds then try the other updates via windows updates


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#26
pianoplayer07

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When I try to install it says, "An error occured while running detection."


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#27
Essexboy

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It looks like you might need to either re-install Office 2010 or ignore the updates


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#28
pianoplayer07

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I'll probably just ignore the updates. Doesn't seem like anything too worrysome. As far as I can tell that should have everything back in order.


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#29
Essexboy

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In that case methinks I will send you on your merry way :)

 

Subject to no further problems   :)

 

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

 

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

 

Download and run Delfix

delfix.JPG

 

: Keep Java Updated :

WARNING: Java is the #1

exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

 

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

 

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

CryptoPrevent.JPG

 

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices Keep safe  :wave:


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#30
pianoplayer07

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Awesome! Thank you very, very much for your help kind sir! Tomorrow will be the perfect time to test things out in our service. I'm sure things will be fine. I'll let you know. Thanks again!


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