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Bagle Worms & TROJ - How do I eradicate it?


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#1
Solved

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I have run the housecall.trendmicro.com virus scan and have over 190 incidents of the Bagle.AH, Bagle.AH, and 1 incident of TrojAgent.dn.

In an attempt to get rid of this stuff / prevent it from recurring, I purchase NORTON Internet Securities.

The software installation FAILS when I try to install it from the CD.

I tried to install it (purchased from Symantec) via the INTERNET and that also failed.

No real error mssg - other than "Installation failed"

Any recommendations on how to get rid of all these worms so I can proceed with some work?

Thanks in advance...
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#2
Hemal

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#3
admin

admin

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I have run the housecall.trendmicro.com virus scan and have over 190 incidents of the Bagle.AH, Bagle.AH, and 1 incident of TrojAgent.dn

Did you select "Auto Clean" in Housecall?
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