[lclark243]

My laptop boots up to a small blue screen that needs a password. I am able to hit enter without entering a password. I am at a menu for Aptio Setuo Utility. I have no idea what to do in order to access my laptop again. The main tab allows me to adjust the date & time. The boot tab gives me the option to delete boot option, & the security tab allows me to set HDD password, user password & disable input/output interfaces. Plesse help

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  lclark243

 

Have you tried booting into Safe Mode by continuously tapping the F8 key when you restart the computer.

 

Alternatively a possible fix found on Google;

 

1/ Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable

2/ Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable

3/ Select Save & Exit and press 'yes'

4/ Hold down the power button until the unit switches power off completely

5/ Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu

6/ Select 'Advanced Start Up' and wait until the recovery menu appears

7/ Select ' Advanced Options'

8/ Select 'System Restore' and select a date prior to when the problem occurred

 

Let us know how you get on..

[phillpower2]

  lclark243

 

Have you tried booting into Safe Mode by continuously tapping the F8 key when you restart the computer.

 

Alternatively a possible fix found on Google;

 

1/ Select the Boot menu in the Aptio setup utility, select 'Launch CSM' and change to enable

2/ Select the Security menu n the Aptio setup utility, select 'secure Boot Control' and change to disable

3/ Select Save & Exit and press 'yes'

4/ Hold down the power button until the unit switches power off completely

5/ Switch back on and continually press the F9 button for about ten seconds; this should now allow the unit to boot up into the Windows Recovery menu

6/ Select 'Advanced Start Up' and wait until the recovery menu appears

7/ Select ' Advanced Options'

8/ Select 'System Restore' and select a date prior to when the problem occurred

 

Let us know how you get on..

[lclark243]

I am u able to select any options on the boot screen. Everything is greyed out. There is not even an option that reads launch CSM

[phillpower2]

Have you tried booting into Safe Mode by continuously tapping the F8 key when you restart the computer.

 

Have you tried this.

 

My laptop boots up to a small blue screen that needs a password

 

Do you normally see this screen.

 

Do you at any time see the hard drive activity LED blinking.