here is their response:
Thank you for contacting Symantec Online Technical Support.
I understand that your Outlook Express (OE) identity login pops up by itself and the identities are grayed out.
xclr8, the issue can occur if any sort of virus or threat is infected in your computer.
I recommend that you run the online Symantec Security Check (SSC). Symantec Security Check is a free service designed to help you understand your computer's exposure to online security intrusions and virus threats. Using the SSC, you can -
1) Scan for Security risks.
2) Scan for Viruses.
Please click on the link provided below to go to Symantec Security Check.
If any virus is detected on your system, you need to contact Symantec’s Virus Removal Consulting Service as they are better trained to handle such issues. In order to do so, please refer to the link provided below:
> Web URL:
Note that Symantec's virus removal consulting service is a fee based service.
Also, the issue can occur due to any component of Norton Internet Security (NIS) popping the login box.
To check I suggest that you disable each component of Norton Internet Security (NIS) separately and check whether the issue persists.
-Make sure you are logged in as Supervisor of NIS.
For more information on this subject refer the document below:
Title: 'Configuring Parental Control and user accounts for Norton Internet Security'
Document ID: 2001080113323336
> Web URL: http://service1.symantec.com/Support/nip.n...src=con_ols_nam
-After logging in as Supervisor of NIS, please click on Status and Settings.
Following are the components of the Norton Internet Security (NIS):
1. Outbreak Alert
2. Personal Firewall
3. Intrusion Detection
4. Privacy Control
5. Ad Blocking
6. Parental Control
7. Norton AntiSpam
Please click on the components one by one and then click on “Turn Off" button present on the firewall main window. Then, check if the issue still persists. If the issue does not occur anymore, then it means that this component was the cause of concern. If the issue still occurs after turning off the component, re-enable it and turn off a different component. Follow the same procedure to see if that is a cause of concern.
In order to assist us help you resolve this issue, please write back to us with the results of the above procedure in the same order. This will help us determine which particular component causes this issue.
Thank you for your patience and co-operation. We are looking forward to assist you.
Symantec Authorized Technical Support
i know it's not a virus, duh, i just loaded norton and scanned everything, and scanned with ad-aware and hijackthis.
i just turned off the live update. that should take care of it i believe, i will manually update daily. will let everyone know in a day or two.