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Windows 7 SP1 refuses to install.


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#1
Bloke82

Bloke82

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Hello,

 

Over the last few weeks I've noticed that each time I shut down my PC a Windows Update tries to install, every single time the PC is shut down.

 

I found out during some investigation that Windows 7 SP1 is/was not installed on my PC, and that this was possibly the reason for the update failure, one of which being IE11, which will not install without SP1.

 

When trying to install Windows 7 SP1 I received all manner of resistance. One suggestion given was: "You are seeing the effects of a longstanding (i.e., since at least June 2011) & ongoing hijackware infection, possibly compounded by a rootkit (or bootkit) infection."

 

I hope you can help.

 

 

Here are my PC specs:

 

Computer    
Computer Type    ACPI x86-based PC
Operating System    Microsoft Windows 7 Home Premium
OS Service Pack    -
Internet Explorer    9.0.8112.16421 (IE 9.0)
DirectX    DirectX 11.0
Date / Time    2014-05-02 / 19:03
    
Motherboard    
CPU Type    TripleCore AMD Phenom X3 8600, 2300 MHz (11.5 x 200)
Motherboard Name    Foxconn A7GMX-K/S / A7VMX-K/S  (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 2 DDR2 DIMM, Audio, Video, Gigabit LAN)
Motherboard Chipset    AMD 760G/780G/780V/785G/790GX/880G/890GX, AMD K10
System Memory    3328 MB  (DDR2-800 DDR2 SDRAM)
DIMM1: ASint B1YJ2LB4FNG    2 GB DDR2-800 DDR2 SDRAM  (5-5-5-18 @ 400 MHz)  (4-4-4-12 @ 266 MHz)  (3-3-3-9 @ 200 MHz)
DIMM2: PNY Electronics    2 GB DDR2-800 DDR2 SDRAM  (6-5-5-18 @ 400 MHz)  (5-5-5-18 @ 400 MHz)  (4-4-4-12 @ 266 MHz)
BIOS Type    AMI (06/23/09)
Communication Port    Communications Port (COM1)
Communication Port    Printer Port (LPT1)
    
Display    
Video Adapter    ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1)  (512 MB)
Video Adapter    ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1)  (512 MB)
3D Accelerator    ATI Radeon HD 4350 (RV710)
Monitor    Generic PnP Monitor [NoDB]  (173220070707)
    
Multimedia    
Audio Adapter    ATI Radeon HDMI @ ATI RV710/730/740 - High Definition Audio Controller
Audio Adapter    Realtek ALC662 @ ATI SB700 - High Definition Audio Controller
    
Storage    
IDE Controller    Standard Dual Channel PCI IDE Controller
IDE Controller    Standard Dual Channel PCI IDE Controller
Storage Controller    MagicISO SCSI Host Controller
Disk Drive    Generic USB CF Reader USB Device
Disk Drive    Generic USB MS Reader USB Device
Disk Drive    Generic USB SD Reader USB Device
Disk Drive    Generic USB xD/SM Reader USB Device
Disk Drive    WDC WD3200AAJS-22L7A0 ATA Device  (298 GB, IDE)
Disk Drive    WDC WD5000AADS-56S9B1 ATA Device  (465 GB, IDE)
Optical Drive    DTSOFT Virtual CdRom Device
Optical Drive    HL-DT-ST DVDRAM GH40F ATA Device
Optical Drive    MagicISO Virtual DVD-ROM0000
SMART Hard Disks Status    OK
    
Partitions    
C: (NTFS)    287.3 GB (3.6 GB free)
E: (NTFS)    465.8 GB (239.4 GB free)
Total Size    753.1 GB (243.1 GB free)
    
Input    
Keyboard    Standard PS/2 Keyboard
Mouse    HID-compliant mouse
Game Controller    Microsoft PC-joystick driver
    
Network   
Network Adapter    Realtek PCI GBE Family Controller  (192.168.0.2)
    
Peripherals    
Printer    Fax
Printer    Foxit Reader PDF Printer
Printer    Microsoft XPS Document Writer
Printer    Snagit 10
Infrared Controller    Built-in Infrared Device
Infrared Controller    IrDA Protocol
USB1 Controller    ATI SB700 - OHCI USB Controller
USB1 Controller    ATI SB700 - OHCI USB Controller
USB1 Controller    ATI SB700 - OHCI USB Controller
USB1 Controller    ATI SB700 - OHCI USB Controller
USB1 Controller    ATI SB700 - OHCI USB Controller
USB2 Controller    ATI SB700 - EHCI USB 2.0 Controller
USB2 Controller    ATI SB700 - EHCI USB 2.0 Controller
USB Device    Generic USB Hub
USB Device    Headset (XBOX 360 For Windows)
USB Device    USB Input Device
USB Device    USB Input Device
USB Device    USB Mass Storage Device
USB Device    Xbox 360 Controller for Windows
    
DMI    
DMI BIOS Vendor    American Megatrends Inc.
DMI BIOS Version    080014
DMI System Manufacturer    Advent
DMI System Product    PTG9003
DMI System Version    To Be Filled By O.E.M.
DMI System Serial Number    9A2D3209CJ493000578
DMI System UUID    4B3B3383-1DEC44B1-CF830022-6809722B
DMI Motherboard Manufacturer    FOXCONN
DMI Motherboard Product    A7VMX-K
DMI Motherboard Version    1.0
DMI Motherboard Serial Number    UY30929081486
DMI Chassis Manufacturer    To Be Filled By O.E.M.
DMI Chassis Version    To Be Filled By O.E.M.
DMI Chassis Serial Number    To Be Filled By O.E.M.
DMI Chassis Asset Tag    To Be Filled By O.E.M.
DMI Chassis Type    Desktop Case

 

 

Any help/advice would be greatly appreciated.

 

Chris.

 


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#2
Ztruker

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Try using the offline version. You can download it here: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932)

Before starting the install, disable any anti-virus / anti-spyware programs.

Shutdown all running software/programs.

Run chkdsk /r and sfc /scannow from an Elevated Command Prompt.

Run the SP1 installation .exe as Administrator by right clicking on it and selecting Run as Administrator.


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#3
Bloke82

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Apologies, I should have mentioned that I had already tried the offline version. I just tried again, this time with the steps you suggested. Sadly I had the same result as before, the following message:

 

"The Windows 7 Service Pack Installation cannot proceed until your computer is restarted. Please restart your computer and try again."

 

Restarting my PC made no difference, as before. I received the same message upon trying again. It was whilst investigating that message that lead me to the comment I mentioned in my original post, that it could be the result of an infection.

 

Please advise.


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#4
Ztruker

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Some folks have reported success installing the offline version from a Clean Boot. You might give that a try.


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