[Narjis Fatima Raza]

When I click on firefox or Googlechrome or firefox I am getting this error There was a problem starting c:program files\settings manager\systemk\sysapcrt.dll.Access denied.

 

Please somone help me to resolve this issue.

Edited by Narjis Fatima Raza, 03 May 2014 - 08:13 PM.

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Hi there, first I will need a look at the computer

 

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

   

  

   

• Select All Users
• Select LOP and Purity
• Under the Custom Scan box paste this in

   

  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  c:\program files (x86)\Google\Desktop
  c:\program files\Google\Desktop
  dir "%systemdrive%\*" /S /A:L /C
  /md5start
  rpcss.dll
  /md5stop
  CREATERESTOREPOINT

   

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Attach  both logs

 

[Essexboy]

Hi there, first I will need a look at the computer

 

Download OTL  to your Desktop
Secondary link

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

   

  

   

• Select All Users
• Select LOP and Purity
• Under the Custom Scan box paste this in

   

  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  c:\program files (x86)\Google\Desktop
  c:\program files\Google\Desktop
  dir "%systemdrive%\*" /S /A:L /C
  /md5start
  rpcss.dll
  /md5stop
  CREATERESTOREPOINT

   

• Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Attach  both logs

 

[Essexboy]

Due to lack of feedback, this topic has been closed.

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