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Removal instructions for Delve

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Started by Metallica , May 04 2014 02:06 AM

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#1
Metallica
Posted 04 May 2014 - 02:06 AM

Metallica

    Spyware Veteran

  • GeekU Moderator
  • 33,101 posts
Content is republished with permission from Malwarebytes.

What is Delve?

The Malwarebytes research team has determined that Delve is a browser hijacker. These so-called "hijackers" alter your startpage or searchscopes so that the effected browser visits their site or one of their choice. This one also displays advertisements.

How do I know if my computer is affected by Delve?

This is how the start-page looks:

main.png

And you may see this browser helper object in Internet Explorer:

warning2.png

or this warning:

warning1.png

and this entry in your list of installed programs:

warning3.png

How did Delve get on my computer?

Browser hijackers use different methods for distributing themselves. This particular one was bundled with other software.

How do I remove Delve?

Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application.
  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup-version.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Enable free trial of Malwarebytes Anti-Malware Premium
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, you will be prompted to download and install the latest version.
  • Once the program has loaded, select Scan now.
  • When the scan is complete , make sure that everything is set to "Quarantine", and click Apply Actions.
  • Reboot your computer if prompted.
Is there anything else I need to do to get rid of Delve?
  • No, Malwarebytes' Anti-Malware removes Delve completely.
How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application and this guide have helped you eradicate this hijacker.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Delve hijacker. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.


protection1.png

Technical details for experts

Signs in a HijackThis log:
O2 - BHO: CrossriderApp0037158 - {11111111-1111-1111-1111-110311711158} - C:\Program Files\Delve\Delve-bho.dll
Alterations made by the installer:
File system details  
---------------------------------------------
	Adds the folder C:\Program Files\Delve
	   Adds the file background.html"="12/12/2013 3:37 PM, 729 bytes, A
	   Adds the file Delve.ico"="12/12/2013 3:37 PM, 9662 bytes, A
	   Adds the file Delve-bg.exe"="5/4/2014 9:31 AM, 773120 bytes, A
	   Adds the file Delve-bho.dll"="5/4/2014 9:31 AM, 640512 bytes, A
	   Adds the file Delve-buttonutil.dll"="5/4/2014 9:31 AM, 428544 bytes, A
	   Adds the file Delve-buttonutil.exe"="5/4/2014 9:31 AM, 331264 bytes, A
	   Adds the file Delve-codedownloader.exe"="5/4/2014 9:31 AM, 523776 bytes, A
	   Adds the file Delve-enabler.exe"="5/4/2014 9:31 AM, 344064 bytes, A
	   Adds the file Delve-helper.exe"="5/4/2014 9:31 AM, 331776 bytes, A
	   Adds the file Installer.log"="5/4/2014 9:31 AM, 175758 bytes, A
	   Adds the file Uninstall.exe"="5/4/2014 9:31 AM, 376774 bytes, A
	Adds the folder C:\Users\{username}\AppData\LocalLow\Delve

Registry details  
------------------------------------------
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}]
	   "(Default)"="REG_SZ", "Delve"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\Implemented Categories]
	   "(Default)"="REG_SZ", ""
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\Implemented Categories\{59fb2056-d625-48d0-a944-1a85b5ab2640}]
	   "(Default)"="REG_SZ", ""
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\InprocServer32]
	   "(Default)"="REG_SZ", "C:\Program Files\Delve\Delve-bho.dll"
	   "ThreadingModel"="REG_SZ", "Apartment"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\ProgID]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.BHO.1"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\Programmable]
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\TypeLib]
	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311711158}\VersionIndependentProgID]
	   "(Default)"="REG_SZ", "CrossriderApp0037158"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\InprocServer32]
	   "(Default)"="REG_SZ", "C:\Program Files\Delve\Delve-bho.dll"
	   "ThreadingModel"="REG_SZ", "Apartment"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\ProgID]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox.1"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\Programmable]
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\TypeLib]
	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322712258}\VersionIndependentProgID]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO]
	   "(Default)"="REG_SZ", "CrossriderApp0037158"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO\CLSID]
	   "(Default)"="REG_SZ", "{11111111-1111-1111-1111-110311711158}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO\CurVer]
	   "(Default)"="REG_SZ", "CrossriderApp0037158"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO.1]
	   "(Default)"="REG_SZ", "CrossriderApp0037158"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.BHO.1\CLSID]
	   "(Default)"="REG_SZ", "{11111111-1111-1111-1111-110311711158}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox\CLSID]
	   "(Default)"="REG_SZ", "{22222222-2222-2222-2222-220322712258}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox\CurVer]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox.1]
	   "(Default)"="REG_SZ", "CrossriderApp0037158.Sandbox"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CrossriderApp0037158.Sandbox.1\CLSID]
	   "(Default)"="REG_SZ", "{22222222-2222-2222-2222-220322712258}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}]
	   "(Default)"="REG_SZ", "ICrossriderBHO"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}\ProxyStubClsid]
	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}\ProxyStubClsid32]
	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355715558}\TypeLib]
	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"
	   "Version"="REG_SZ", "1.0"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}]
	   "(Default)"="REG_SZ", "ISandBox"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}\ProxyStubClsid]
	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}\ProxyStubClsid32]
	   "(Default)"="REG_SZ", "{00020424-0000-0000-C000-000000000046}"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366716658}\TypeLib]
	   "(Default)"="REG_SZ", "{44444444-4444-4444-4444-440344714458}"
	   "Version"="REG_SZ", "1.0"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0]
	   "(Default)"="REG_SZ", "CrossriderApp0037158 Type Library"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0\0\win32]
	   "(Default)"="REG_SZ", "C:\Program Files\Delve\Delve-bho.dll"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0\FLAGS]
	   "(Default)"="REG_SZ", "0"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344714458}\1.0\HELPDIR]
	   "(Default)"="REG_SZ", "C:\Program Files\Delve"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Delve\IE]
	   "TotalProfiles"="REG_DWORD", 1
	[HKEY_LOCAL_MACHINE\SOFTWARE\Delve\IE\Profiles]
	   "S-1-5-21-4016700205-1717049133-1125222536-1001"="REG_DWORD", 1
	[HKEY_LOCAL_MACHINE\SOFTWARE\Delve\Installer]
	   "BundledIe"="REG_DWORD", 1
	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110311711158}]
	   "(Default)"="REG_SZ", "CrossriderApp0037158"
	   "NoExplorer"="REG_DWORD", 1
	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID]
	   "{11111111-1111-1111-1111-110311711158}"="REG_SZ", "1"
	[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Delve]
	   "CrAppId"="REG_SZ", "37158"
	   "CrPublisherId"="REG_SZ", "22436"
	   "DisplayIcon"="REG_SZ", "C:\Program Files\Delve\Uninstall.exe"
	   "DisplayName"="REG_SZ", "Delve"
	   "DisplayVersion"="REG_SZ", "1.31.153.4"
	   "Publisher"="REG_SZ", "Delve"
	   "UninstallString"="REG_SZ", "C:\Program Files\Delve\Uninstall.exe /fromcontrolpanel=1"
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Crossrider]
	   "Bic"="REG_SZ", "B05EC647B22742B090FBDA912459C0ABIE"
	   "Verifier"="REG_SZ", "730128cd0950cb979b405d641dcdec8c"
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Crossrider\onBeforeNavigate]
	   "37158"="REG_SZ", ""
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Crossrider\onRequest]
	   "37158"="REG_SZ", ""
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve]
	   "ActiveAppId"="REG_SZ", "37158"
	   "BhoRunningVersion"="REG_SZ", "153"
	   "IsBhoEnabled"="REG_DWORD", 1
	   "LastSetSearch"="REG_DWORD", 1399188776
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve\background]
	   "__onDocumentStart_script__"="REG_SZ", ""
	   "__onDocumentStart_script_store__"="REG_SZ", ""
	   "IsEnabled"="REG_DWORD", 1
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve\Code]
	   "AppJavaScript"="REG_SZ", "{ javascript removed, full log available on request }"
	[HKEY_CURRENT_USER\Software\AppDataLow\Software\Delve\Update]
	   "LastCheck"="REG_DWORD", 1399188704
	[HKEY_CURRENT_USER\Software\InstalledBrowserExtensions\Delve]
	   "37158"="REG_SZ", "Delve"
Malwarebytes Anti-Malware log:
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/4/2014
Scan Time: 9:39:27 AM
Logfile: mbamDelve.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.04.03
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x86
File System: NTFS
User: Malwarebytes

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 215634
Time Elapsed: 3 min, 23 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 18
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CLSID\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\TYPELIB\{44444444-4444-4444-4444-440344714458}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{55555555-5555-5555-5555-550355715558}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\INTERFACE\{66666666-6666-6666-6666-660366716658}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.BHO.1, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXPLORER\BROWSER HELPER OBJECTS\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.BHO, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\STATS\{11111111-1111-1111-1111-110311711158}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CLSID\{22222222-2222-2222-2222-220322712258}, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.Sandbox.1, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CrossriderApp0037158.Sandbox, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\CLASSES\CLSID\{11111111-1111-1111-1111-110311711158}\INPROCSERVER32, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\Delve, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, HKLM\SOFTWARE\Delve, Quarantined, [560df05d06758fa70d9b9fd89969d927],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Crossrider, Quarantined, [3d26f35abdbeae884e4d9f18798a2fd1],
PUP.Optional.Delve.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\Delve, Quarantined, [4b1861ecd2a99f975c4e2750c141f60a],
PUP.Optional.CrossRider.A, HKU\S-1-5-21-4016700205-1717049133-1125222536-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\Delve, Quarantined, [c49f64e92d4e96a0684398df1be7f60a],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.Delve.A, C:\Program Files\Delve, Quarantined, [81e20845cfacae882383e2959b67e51b],

Files: 12
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-bho.dll, Quarantined, [20435fee1a616acc4a6e670ca958728e],
PUP.Optional.Delve.A, C:\Users\{username}\Desktop\Delve(crossRider).exe, Quarantined, [f46ff5581f5c88aeb10781f2a75aeb15],
PUP.Optional.Delve.A, C:\Program Files\Delve\background.html, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-bg.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-buttonutil.dll, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-buttonutil.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-codedownloader.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-enabler.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve-helper.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Delve.ico, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Installer.log, Quarantined, [81e20845cfacae882383e2959b67e51b],
PUP.Optional.Delve.A, C:\Program Files\Delve\Uninstall.exe, Quarantined, [81e20845cfacae882383e2959b67e51b],

Physical Sectors: 0
(No malicious items detected)


(end)
As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):
  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention
Save yourself the hassle and get protected.
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