Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Wireless Connection Problems/Adapter Issues

Started by ralgonzo , May 09 2014 12:33 AM

Please log in to reply

#16
RKinner

Posted 14 May 2014 - 11:52 PM

Malware Expert

Expert
24,624 posts

Realtek makes the chip for Boise and if you download the driver package from Boise and open it up it says:

Copyright© 2011, RealTeK Technology Inc. All Right Reserved.
*
*   Realtek RTL8192C USB 802.11B/G/N 300M Wireless NIC Release Note.
*
*   Description:

So I don't think the name is the problem. I would remove the Boise. Then right click on Computer and select Manage then Device Manager, Look for Network Adapter in the right pane and click on the arrow in front to open it up. If you see the Realtek adapter, right click on it and uninstall. Reboot. Download the driver package from Boise:

Go to http://www.mybolse.com/support.asp and click on Wireless then find your adapter from the three they show. Click on Windows Driver. Download it and Save it. Right click on the file you downloaded and Extract All. Double click on the folder you extracted. (Probably Windows20140110) then Find the Install.bat file and right click on it and Run As Admin. It will probably tell you when to install the Boise but if not, wait until it finishes then stick it in. (Preferably in a different slot that it was last.) Does it install without a problem?

Any change?

If it still doesn't work then go back into Device Manager and right click on the Realtek wireless adapter and select Properties. Does it say:

This device is working properly?

If so and you are still having problems then follow the 1st 4 steps on http://technology.pi...Combined_01.pdf

Steps 5 and up depend on your encryption standard so don't blindly follow them.

Tomorrow is my last day before a month long trip so I may have to give you back to Trevorever

#17
ralgonzo

Posted 15 May 2014 - 09:57 PM

Member

Topic Starter
Member
88 posts

Realtek makes the chip for Boise and if you download the driver package from Boise and open it up it says:

Copyright© 2011, RealTeK Technology Inc. All Right Reserved.
*
*   Realtek RTL8192C USB 802.11B/G/N 300M Wireless NIC Release Note.
*
*   Description:

So I don't think the name is the problem. I would remove the Boise. Then right click on Computer and select Manage then Device Manager, Look for Network Adapter in the right pane and click on the arrow in front to open it up. If you see the Realtek adapter, right click on it and uninstall. Reboot. Download the driver package from Boise:

Go to http://www.mybolse.com/support.asp and click on Wireless then find your adapter from the three they show. Click on Windows Driver. Download it and Save it. Right click on the file you downloaded and Extract All. Double click on the folder you extracted. (Probably Windows20140110) then Find the Install.bat file and right click on it and Run As Admin. It will probably tell you when to install the Boise but if not, wait until it finishes then stick it in. (Preferably in a different slot that it was last.) Does it install without a problem?

Any change?

If it still doesn't work then go back into Device Manager and right click on the Realtek wireless adapter and select Properties. Does it say:

This device is working properly?

If so and you are still having problems then follow the 1st 4 steps on http://technology.pi...Combined_01.pdf

Steps 5 and up depend on your encryption standard so don't blindly follow them.

Tomorrow is my last day before a month long trip so I may have to give you back to Trevorever

RKinner,

First of all. I want to thank you very much for your help and I hope you have a good fun trip. I welcome Trevorever back with further assistance, and hopefully that there is some.

With that being said. I have downloaded the installer package, and I have uninstalled and reinstalled my wireless adapter and rebooted. Afterwards, everything installed fine with no problems, but there is still no wireless connection. On Device Manger for Realtek wireless adapter, it does say The Device is Working Properly. Weird though that there is no connection. I followed the steps of 1-4 from the link you had provided to me, and that did not help either. Step 5 from the link, that has to do with the encryption standard, I did not follow. But I will follow if I have to and with some help.

Well, I don't know what is going on. Seems like anything I try to resolve this issue, I keep end up getting nowhere fast.

Once again RKinner, I appreciate your help. Take care on your trip. :spoton:

Ralgonzo

#18
RKinner

Posted 15 May 2014 - 11:15 PM

Malware Expert

Expert
24,624 posts

You might try assigning an IP address manually. I would use something like

192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway 192.168.1.1

DNS should be the same.

http://www.howtogeek...a-or-windows-7/

Once you have done that see if you can

ping 192.168.1.1

Leave it connected for a while and see what

arp -av

says. Mine says:

Interface: 127.0.0.1 --- 0x1

Internet Address Physical Address Type

239.255.255.250 static

Interface: 192.168.11.44 --- 0xb

Internet Address Physical Address Type

192.168.11.1 00-18-3a-12-88-50 dynamic

192.168.11.38 00-19-d2-3a-13-07 dynamic

192.168.11.46 00-1e-58-97-ae-8f dynamic

192.168.11.255 ff-ff-ff-ff-ff-ff static

239.255.255.250 01-00-5e-7f-ff-fa static

Got to get up early to catch the ferry. We will be traveling for the next two days.

Near as I can tell it's not a malware problem.

#19
ralgonzo

Posted 18 May 2014 - 01:26 AM

Member

Topic Starter
Member
88 posts

You might try assigning an IP address manually. I would use something like

192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway 192.168.1.1

DNS should be the same.

http://www.howtogeek...a-or-windows-7/

Once you have done that see if you can
ping 192.168.1.1
Leave it connected for a while and see what

arp -av

says. Mine says:

Interface: 127.0.0.1 --- 0x1

Internet Address Physical Address Type

239.255.255.250 static

Interface: 192.168.11.44 --- 0xb

Internet Address Physical Address Type

192.168.11.1 00-18-3a-12-88-50 dynamic

192.168.11.38 00-19-d2-3a-13-07 dynamic

192.168.11.46 00-1e-58-97-ae-8f dynamic

192.168.11.255 ff-ff-ff-ff-ff-ff static

239.255.255.250 01-00-5e-7f-ff-fa static

Got to get up early to catch the ferry. We will be traveling for the next two days.

Near as I can tell it's not a malware problem.

To whom it may concern....

I was told by RKinner, here in the Malware forums that from what he can see I do not have a malware problem with my wireless adapter not being able to connect. To me I'm glad to hear that there's no virus at play. Above I was left with these instructions, and to which I followed. However I don't know if I put/typed in the right subnet Mask, Default Gateway, and dns, for my IP address correctly. The IP address I have put in did not get my wireless connection going. Then again, I don't know if what I did what I was supposed to do correctly. My Internet Protocol Version 4 (TCP/IPv4) was blank before and was set on Obtain DNS Server Address Automatically and even when the wireless connection was working at the time, in the past before this issue had occurred.

Either way, maybe, having an correct IP address, would help and maybe solve my wireless connection problem. I'm thinking that may be a long shot, but I'm willing to see if that helps in anyway possible.

With the fact of restoring my computer becoming more and more of a reality and to which I hope I can hold out a little more longer, I do hope to hear from anyone with any thoughts, ideas, that they may have for me. Take care.

Ralgonzo

#20
RKinner

Posted 18 May 2014 - 08:34 PM

Malware Expert

Expert
24,624 posts

If you can run from an elevated command prompt; while connected to the wireless

ipconfig /all > \junk.txt
arp -av >> \junk.txt

Then connect to the wired and do

Notepad \junk.txt

And copy and paste it to a reply I can see if you did it right.

#21
ralgonzo

Posted 19 May 2014 - 09:23 PM

Member

Topic Starter
Member
88 posts

If you can run from an elevated command prompt; while connected to the wireless

ipconfig /all > \junk.txt
arp -av >> \junk.txt

Then connect to the wired and do

Notepad \junk.txt

And copy and paste it to a reply I can see if you did it right.

RKinner,

I have typed in the following commands on the Command Prompt and for ipconfig /all > \junk.txt and
arp -av >> \junk.txt, I got the message saying access is denied. And for Notepad \junk.txt, I got the message saying Cannot Find The C:\junk.txt file. Do you want to create a new file?

#22
RKinner

Posted 19 May 2014 - 09:41 PM

Malware Expert

Expert
24,624 posts

Elevated command prompt means you can't just click on Command Prompt to open it you have to right click and Run as Admin.

#23
ralgonzo

Posted 19 May 2014 - 09:59 PM

Member

Topic Starter
Member
88 posts

Elevated command prompt means you can't just click on Command Prompt to open it you have to right click and Run as Admin.

RKinner,

Ok, I have right clicked and run as administrator, and nothing seems to happen for ipconfig /all > \junk.txt and
arp -av >> \junk.txt. Only a black small window comes and goes fast. For Notepad \junk.txt there is nothing on the notepad for me to copy and paste.

On a side note....I like to mention the other night, my brothers blu ray player was not being able to get access to the internet wirelessly, but that was resolved with putting in the password for the network where in. I can't even do that with my computer. Just thought I'd mention it for what it's worth.

#24
RKinner

Posted 20 May 2014 - 10:34 AM

Malware Expert

Expert
24,624 posts

Start, All Programs, Accessories then right click and Run as Admin.

That should give you a black window that does not go away.

Now type with an Enter after each line:

ipconfig  /all  > \junk.txt

notepad  /junk.txt

#25
ralgonzo

Posted 20 May 2014 - 06:47 PM

Member

Topic Starter
Member
88 posts

Start, All Programs, Accessories then right click and Run as Admin.

That should give you a black window that does not go away.

Now type with an Enter after each line:
ipconfig  /all  > \junk.txt

notepad  /junk.txt

RKinner,

Alrighty. Sorry for my confusion in trying to get these commands for you. The notepad /junk.txt is as follows......

Windows IP Configuration

   Host Name . . . . . . . . . . . . : user-PC
   Primary Dns Suffix . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 90-FB-A6-49-1B-08
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.8(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, May 20, 2014 7:16:24 PM
   Lease Expires . . . . . . . . . . : Wednesday, May 21, 2014 7:16:24 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Here is the Notepad /junk.txt with using the command arp -av >> \junk.txt while I was disconnected from the Ethernet Wire.....

Windows IP Configuration

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix . :
   Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
   Physical Address. . . . . . . . . : 90-FB-A6-49-1B-08
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Interface: 127.0.0.1 --- 0x1
Internet Address      Physical Address      Type
224.0.0.22                                  static
224.0.0.251                                 static
224.1.1.1                                   static
239.192.152.143                             static
239.255.255.250                             static

Interface: 192.168.1.8 --- 0x21
Internet Address      Physical Address      Type
192.168.1.1           c0-3f-0e-b6-40-b6     dynamic
192.168.1.7           84-2b-2b-98-f3-06     dynamic
192.168.1.255         ff-ff-ff-ff-ff-ff     static
224.0.0.22            01-00-5e-00-00-16     static
224.0.0.251           01-00-5e-00-00-fb     static
224.0.0.252           01-00-5e-00-00-fc     static
239.255.255.250       01-00-5e-7f-ff-fa     static
255.255.255.255       ff-ff-ff-ff-ff-ff     static

Edited by ralgonzo, 20 May 2014 - 06:58 PM.

#26
RKinner

Posted 20 May 2014 - 09:39 PM

Malware Expert

Expert
24,624 posts

No sign of the wireless. Does it show up under network adapters in device manager? (Right click on Computer and select Manage then Device Manager)

#27
ralgonzo

Posted 20 May 2014 - 10:22 PM

Member

Topic Starter
Member
88 posts

No sign of the wireless. Does it show up under network adapters in device manager? (Right click on Computer and select Manage then Device Manager)

RKinner,

Yes. On Device Manager, Wireless shows up as Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter and, Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC. Of course though even though they show up on Device Manager, there is no wireless connection or maybe it's disabled......

Ralgonzo

#28
RKinner

Posted 21 May 2014 - 07:05 PM

Malware Expert

Expert
24,624 posts

Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC. This one is the built-in wireless. Make sure if this is a laptop that the wireless on/off switch is in the correct position. I think I would go in to device manager and right click on this one and disable it so that it does not try to use it.

Open an exhanced Command prompt as before and try:

netsh  wlan  show  interfaces  >  \junk.txt
netsh  wlan  show  networks  >>  \junk.txt
netsh  interface  ip  show  config  >>  \junk.txt
notepad  \junk.txt

#29
ralgonzo

Posted 22 May 2014 - 04:08 PM

Member

Topic Starter
Member
88 posts

Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC. This one is the built-in wireless. Make sure if this is a laptop that the wireless on/off switch is in the correct position. I think I would go in to device manager and right click on this one and disable it so that it does not try to use it.

Open an exhanced Command prompt as before and try:
netsh  wlan  show  interfaces  >  \junk.txt
netsh  wlan  show  networks  >>  \junk.txt
netsh  interface  ip  show  config  >>  \junk.txt
notepad  \junk.txt

RKinner,

Thought you'd like to know that my computer is a desktop. And the Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC is now disabled from Device Manager. As for the Command Prompts you provided above. Here is the information from the notepad \junk.txt.......

There are 2 interfaces on the system:

    Name                   : Wireless Network Connection 4
    Description            : Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter
    GUID                   : e14d754d-04d0-4b92-a978-d178b7a0d1e2
    Physical address       : e8:4e:06:18:8f:48
    State                  : not ready

    Name                   : Wireless Network Connection 3
    Description            : Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC
    GUID                   : fa5c1d68-8b80-41ff-a7ed-5f4e5cea0fb5
    Physical address       : 00:00:00:00:00:00
    State                  : not ready

Hosted network status : Not available

Interface name : Wireless Network Connection 4
The group or resource is not in the correct state to perform the requested operation.

Configuration for interface "Local Area Connection"
    DHCP enabled:                         Yes
    IP Address:                           192.168.1.8
    Subnet Prefix:                        192.168.1.0/24 (mask 255.255.255.0)
    Default Gateway:                      192.168.1.1
    Gateway Metric:                       0
    InterfaceMetric:                      20
    DNS servers configured through DHCP: 192.168.1.1
    Register with which suffix:           Primary only
    WINS servers configured through DHCP: None

Configuration for interface "Loopback Pseudo-Interface 1"
    DHCP enabled:                         No
    IP Address:                           127.0.0.1
    Subnet Prefix:                        127.0.0.0/8 (mask 255.0.0.0)
    InterfaceMetric:                      50
    Statically Configured DNS Servers:    None
    Register with which suffix:           Primary only
    Statically Configured WINS Servers:   None