[Carol D]

Hi

Hoping someone can help. During a crash, a file was left open and the software (an accounting package is unable to open probably because the file it was working on was left open.    I have uninstalled and reinstalled the software, copied all working files to flash for safety but am still stuck in a loop.  I'm hopeing that by deleting the open file, or altering it, I will become unstuck.

 

Any help would be appreciated.

 

Many thanks

Carol

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If the file is really open then you should see it in Process Explorer.

 

Get Process Explorer

 

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  

 

 

However, I expect that it's sort of like Word and makes a working copy.  I would first set Windows to show me all files:

 

If using Windows XP:

 

   

    Double-click on the My Computer icon.

    Select the Tools menu and click Folder Options.

    After the new window appears select the View tab.

    Put a checkmark in the checkbox labeled Display the contents of system folders.

    Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

    Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

    Remove the checkmark from the checkbox labeled Hide protected operating system files.

    Press the Apply button and then the OK button  

 

 

If using Windows Vista or Windows 7:

 

    

    Open the Control Panel menu and click Folder Options.

    After the new window appears select the View tab.

    Put a checkmark in the checkbox labeled Display the contents of system folders.

    Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

    Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

    Remove the checkmark from the checkbox labeled Hide protected operating system files.

    Press the Apply button and then the OK button

 

 

Then do a Search for files or folders on the C:\ or its subfolders modified on the day of the crash (or on the day the software was started up if you kept it running for many days).

 

 

[RKinner]

If the file is really open then you should see it in Process Explorer.

 

Get Process Explorer

 

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator).  

 

 

However, I expect that it's sort of like Word and makes a working copy.  I would first set Windows to show me all files:

 

If using Windows XP:

 

   

    Double-click on the My Computer icon.

    Select the Tools menu and click Folder Options.

    After the new window appears select the View tab.

    Put a checkmark in the checkbox labeled Display the contents of system folders.

    Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

    Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

    Remove the checkmark from the checkbox labeled Hide protected operating system files.

    Press the Apply button and then the OK button  

 

 

If using Windows Vista or Windows 7:

 

    

    Open the Control Panel menu and click Folder Options.

    After the new window appears select the View tab.

    Put a checkmark in the checkbox labeled Display the contents of system folders.

    Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.

    Remove the checkmark from the checkbox labeled Hide file extensions for known file types.

    Remove the checkmark from the checkbox labeled Hide protected operating system files.

    Press the Apply button and then the OK button

 

 

Then do a Search for files or folders on the C:\ or its subfolders modified on the day of the crash (or on the day the software was started up if you kept it running for many days).