[zep516]

Click > Start > click > Control Panel, in the control Panel interface click on Device Manger This will open device manger for you.

Once in device Manger Look for Network Adapters to the left of network adapters click on the arrow to expand the list of adapters, in the list look for your Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC Right click on it and choose Uninstall. Now reboot the computer, windows will reinstall the adapter for you.

Use the computer for a while and see if any change results.

Thanks
Joe

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Okay, done. I will check periodically tonight and will let you know if the problem recurs. Thank you

[Doc755]

Okay, done. I will check periodically tonight and will let you know if the problem recurs. Thank you

[zep516]

You're welcome

[Doc755]

It happened again tonight. It seems to happen roughly between 10 and 11:30 the past 4 nights. Could it possibly be an issue with the service provider and not the computer?

Edited by Doc755, 15 May 2014 - 09:30 PM.

[zep516]

Yes, call the service provider and let me know what they say. I'll keep this thread open. We still need to remove the tools we used. I'll give you instruction for that.

[zep516]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

[zep516]

How are things doc755

[Doc755]

Good. I apologize again. I had a wedding at the end of May and then it just slipped my mind as other things were going on. But I think the problem has been resolved. Norton ran a scan a few times and then I don't believe I've been plagued since. Knock on wood

[zep516]

OK Doc,

Next

Since your log reports are clean and free of malware, lets clean up after ourselves.


OTL Clean-Up

Right click on the icon on your desktop and choose Run as administrator to open the main window.

Next click on the button.

Once clean up is complete you will be prompted to reboot your computer. Please do so.

This will remove most of the programs we have used including itself.


Next

Double-click on AdwCleaner.exe to run the tool again.

• Click on the Uninstall button.
• Click Yes when asked are you sure you want to uninstall.
• Both AdwCleaner.exe, its folder and all logs will be removed.

Right click on the JRT Icon and select delete.
If there are any left over tools or logs on your computer please delete them now.


Next

You usually get infected because your security settings are too low.

Here are a number of recommendations that will help tighten them, and which will contribute to making you a less likely victim:

Safe Computing Practices please read Here

Thanks
Joe

[Doc755]

So sorry for the delay. A lot going on. I've completed the uninstall. Thank you so much. You guys are the best. I always recommend to friends looking for help

[zep516]

You're welcome !

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.