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computer slow to start and running very slowly


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#1
jrsummersill1

jrsummersill1

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For at least a couple of weeks now my computer has been very slow once I boot it. This is occuring when using the internet and opening documents and files. After a while it seems to pick up speed, but then it will just freeze eventually and I'll have to start the slow painstaking process over again! I suspect it may be some sort of malware, but it is supposed to be protected by Norton. I hope someone can help me before I lose my mind!! Here is the OTL log:

 

OTL logfile created on: 5/15/2014 10:07:24 AM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Jenny_2\Desktop
 Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17041)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
1.87 Gb Total Physical Memory | 1.31 Gb Available Physical Memory | 69.96% Memory free
3.74 Gb Paging File | 3.25 Gb Available in Paging File | 86.71% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 287.15 Gb Total Space | 221.76 Gb Free Space | 77.23% Space Free | Partition Type: NTFS
Drive Q: | 9.77 Gb Total Space | 4.28 Gb Free Space | 43.81% Space Free | Partition Type: NTFS
Drive Z: | 294.40 Gb Total Space | 252.94 Gb Free Space | 85.91% Space Free | Partition Type: NTFS
 
Computer Name: JENNY | User Name: Jenny_2 | Logged in as Administrator.
Boot Mode: SafeMode with Networking | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Processes (SafeList) ==========
 
PRC - [2014/05/15 10:07:03 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.exe
PRC - [2014/05/15 09:58:32 | 000,275,568 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\firefox.exe
PRC - [2014/05/14 12:19:51 | 001,863,856 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\System32\Macromed\Flash\FlashPlayerPlugin_13_0_0_214.exe
PRC - [2011/02/25 01:30:54 | 002,616,320 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2009/07/13 21:14:21 | 000,497,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\HelpPane.exe
 
 
========== Modules (No Company Name) ==========
 
MOD - [2014/05/15 09:58:32 | 003,839,088 | ---- | M] () -- C:\Program Files\Mozilla Firefox\mozjs.dll
MOD - [2014/05/14 12:19:51 | 016,361,136 | ---- | M] () -- C:\Windows\System32\Macromed\Flash\NPSWF32_13_0_0_214.dll
 
 
========== Services (SafeList) ==========
 
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\3.0.318\McCHSvc.exe -- (McComponentHostService)
SRV - [2014/05/15 09:58:32 | 000,119,408 | ---- | M] (Mozilla Foundation) [On_Demand | Stopped] -- C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe -- (MozillaMaintenance)
SRV - [2014/05/14 12:20:11 | 000,257,712 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2014/04/24 15:03:19 | 000,203,088 | ---- | M] (LogMeIn, Inc.) [Auto | Stopped] -- C:\Program Files\LogMeIn\x86\ramaint.exe -- (LMIMaint)
SRV - [2014/04/24 15:03:13 | 000,375,120 | ---- | M] (LogMeIn, Inc.) [Auto | Stopped] -- C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe -- (LMIGuardianSvc)
SRV - [2014/03/12 04:29:49 | 000,276,376 | R--- | M] (Symantec Corporation) [Auto | Stopped] -- C:\Program Files\Norton Internet Security\Engine\21.2.0.38\NIS.exe -- (NIS)
SRV - [2014/03/06 03:38:10 | 000,108,032 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\IEEtwCollector.exe -- (IEEtwCollectorService)
SRV - [2013/10/10 16:25:58 | 005,049,352 | R--- | M] (Carbonite, Inc. (www.carbonite.com)) [Auto | Stopped] -- C:\Program Files\Carbonite\Carbonite Backup\CarboniteService.exe -- (CarboniteService)
SRV - [2013/06/26 19:23:04 | 000,207,528 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2013/06/26 19:23:00 | 000,523,944 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2013/05/27 00:57:27 | 000,680,960 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2012/12/18 10:28:08 | 000,065,192 | ---- | M] (Adobe Systems Incorporated) [Auto | Stopped] -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2011/01/20 04:01:25 | 001,343,400 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\Wat\WatAdminSvc.exe -- (WatAdminSvc)
SRV - [2010/11/08 12:04:20 | 000,390,528 | ---- | M] (LogMeIn, Inc.) [Auto | Stopped] -- C:\Program Files\LogMeIn\x86\LogMeIn.exe -- (LogMeIn)
SRV - [2010/07/23 10:31:54 | 000,163,680 | ---- | M] (Digital Delivery Networks, Inc.) [Auto | Stopped] -- C:\Program Files\DDNI\DIBS\DDNIService.exe -- (DDNIService)
SRV - [2010/07/20 12:04:24 | 000,171,872 | ---- | M] (Digital Delivery Networks, Inc.) [Auto | Stopped] -- C:\Program Files\DDNI\Lenovo Idea Notes\DDNIMSGService.exe -- (DDNIMSGService)
SRV - [2010/05/04 14:47:34 | 000,125,952 | ---- | M] () [Auto | Stopped] -- C:\Program Files\Lenovo\Lenovo Slim USB Keyboard\Sks8821.exe -- (Sks8821)
SRV - [2010/03/15 17:54:56 | 000,028,672 | ---- | M] (Lenovo Group Limited) [Auto | Stopped] -- c:\Program Files\Lenovo\System Update\SUService.exe -- (SUService)
SRV - [2010/03/05 02:05:47 | 000,072,256 | ---- | M] (Lenovo) [Auto | Stopped] -- C:\Program Files\ThinkPad\Utilities\PWMDBSVC.exe -- (Power Manager DBC Service)
SRV - [2009/08/28 18:09:58 | 001,019,904 | ---- | M] (Lenovo Group Limited) [Auto | Stopped] -- C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe -- (ThinkVantage Registry Monitor Service)
SRV - [2009/07/13 21:16:15 | 000,016,384 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\StorSvc.dll -- (StorSvc)
SRV - [2009/07/13 21:16:13 | 000,025,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\sensrsvc.dll -- (SensrSvc)
SRV - [2009/07/13 21:16:12 | 001,004,544 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\PeerDistSvc.dll -- (PeerDistSvc)
SRV - [2008/01/10 16:13:50 | 000,061,440 | ---- | M] (Ulead Systems, Inc.) [Auto | Stopped] -- C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe -- (UleadBurningHelper)
 
 
========== Driver Services (SafeList) ==========
 
DRV - [2014/05/14 05:40:35 | 001,612,376 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files\Norton Internet Security\NortonData\21.0.1.3\Definitions\VirusDefs\20140514.034\NAVEX15.SYS -- (NAVEX15)
DRV - [2014/05/14 05:40:35 | 000,093,272 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files\Norton Internet Security\NortonData\21.0.1.3\Definitions\VirusDefs\20140514.034\NAVENG.SYS -- (NAVENG)
DRV - [2014/04/27 14:48:04 | 000,395,992 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Program Files\Norton Internet Security\NortonData\21.0.1.3\Definitions\IPSDefs\20140514.001\IDSvix86.sys -- (IDSVix86)
DRV - [2014/04/24 15:03:14 | 000,086,888 | ---- | M] (LogMeIn, Inc.) [File_System | Disabled | Stopped] -- C:\Windows\System32\LMIRfsClientNP.dll -- (LMIRfsClientNP)
DRV - [2014/03/18 21:24:12 | 001,098,968 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Program Files\Norton Internet Security\NortonData\21.0.1.3\Definitions\BASHDefs\20140409.001\BHDrvx86.sys -- (BHDrvx86)
DRV - [2014/03/04 00:18:12 | 000,936,152 | ---- | M] (Symantec Corporation) [File_System | Boot | Running] -- C:\Windows\System32\drivers\NIS\1502000.026\symefa.sys -- (SymEFA)
DRV - [2014/02/17 21:32:41 | 000,447,704 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Windows\System32\drivers\NIS\1502000.026\symnets.sys -- (SymNetS)
DRV - [2014/02/12 21:59:49 | 000,664,280 | ---- | M] (Symantec Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\System32\drivers\NIS\1502000.026\srtsp.sys -- (SRTSP)
DRV - [2014/01/22 09:52:12 | 000,088,576 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssudbus.sys -- (dg_ssudbus)
DRV - [2014/01/22 08:52:12 | 000,184,192 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssudmdm.sys -- (ssudmdm)
DRV - [2013/11/20 22:29:05 | 000,376,920 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2013/11/20 22:29:05 | 000,108,120 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2013/09/25 22:50:25 | 000,127,064 | ---- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Windows\System32\drivers\NIS\1502000.026\ccsetx86.sys -- (ccSet_NIS)
DRV - [2013/09/16 10:48:28 | 000,142,936 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2013/07/31 23:19:50 | 000,367,704 | R--- | M] (Symantec Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\NIS\1502000.026\symds.sys -- (SymDS)
DRV - [2013/07/31 00:13:30 | 000,206,936 | R--- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Windows\System32\drivers\NIS\1502000.026\ironx86.sys -- (SymIRON)
DRV - [2013/07/30 23:44:44 | 000,032,344 | R--- | M] (Symantec Corporation) [Kernel | System | Stopped] -- C:\Windows\System32\drivers\NIS\1502000.026\srtspx.sys -- (SRTSPX)
DRV - [2013/06/26 19:23:04 | 000,020,136 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\Sftvollh.sys -- (Sftvol)
DRV - [2013/06/26 19:23:00 | 000,197,800 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\Sftplaylh.sys -- (Sftplay)
DRV - [2013/06/26 19:23:00 | 000,024,232 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\System32\drivers\Sftredirlh.sys -- (Sftredir)
DRV - [2013/06/26 19:22:58 | 000,583,848 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\Sftfslh.sys -- (Sftfs)
DRV - [2013/05/26 09:23:09 | 000,013,624 | ---- | M] (LogMeIn, Inc.) [Kernel | Auto | Stopped] -- C:\Program Files\LogMeIn\x86\rainfo.sys -- (LMIInfo)
DRV - [2011/05/13 03:21:06 | 000,136,808 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssadmdm.sys -- (ssadmdm)
DRV - [2011/05/13 03:21:06 | 000,121,064 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssadbus.sys -- (ssadbus)
DRV - [2011/05/13 03:21:06 | 000,012,776 | ---- | M] (MCCI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssadmdfl.sys -- (ssadmdfl)
DRV - [2011/05/13 03:21:04 | 000,030,312 | ---- | M] (Google Inc) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ssadadb.sys -- (androidusb)
DRV - [2010/11/20 08:30:15 | 000,175,360 | ---- | M] (Microsoft Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\vmbus.sys -- (vmbus)
DRV - [2010/11/20 08:30:15 | 000,040,704 | ---- | M] (Microsoft Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\vmstorfl.sys -- (storflt)
DRV - [2010/11/20 08:30:15 | 000,028,032 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\storvsc.sys -- (storvsc)
DRV - [2010/11/20 06:24:41 | 000,052,224 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV - [2010/11/20 05:59:44 | 000,035,968 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\winusb.sys -- (WinUsb)
DRV - [2010/11/20 05:14:45 | 000,017,920 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\VMBusHID.sys -- (VMBusHID)
DRV - [2010/11/20 05:14:41 | 000,005,632 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\vms3cap.sys -- (s3cap)
DRV - [2010/09/17 15:40:06 | 000,047,640 | ---- | M] (LogMeIn, Inc.) [File_System | Auto | Stopped] -- C:\Windows\System32\drivers\LMIRfsDriver.sys -- (LMIRfsDriver)
DRV - [2010/05/07 15:46:14 | 000,021,360 | ---- | M] (PC-Doctor, Inc.) [Kernel | On_Demand | Stopped] -- c:\Program Files\PC-Doctor\pcdsrvc.pkms -- (PCDSRVC{3037D694-FD904ACA-06020000}_0)
DRV - [2010/03/10 09:16:12 | 000,025,112 | ---- | M] (Initio Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ivusb.sys -- (ivusb)
DRV - [2009/07/13 19:12:52 | 000,030,720 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\tpm.sys -- (TPM)
DRV - [2009/07/13 18:02:51 | 004,231,168 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\netw5v32.sys -- (netw5v32)
DRV - [2009/07/01 22:16:16 | 000,033,088 | ---- | M] (Lenovo (United States) Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\psadd.sys -- (psadd)
 
 
========== Standard Registry (SafeList) ==========
 
 
========== Internet Explorer ==========
 
IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\..\SearchScopes\{B706E027-1E19-4698-A148-2126488B8074}: "URL" = http://www.bing.com/...c=IE-SearchBox;
 
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = Preserve
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://www.google.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://www.google.com/http://www. [Binary data over 200 bytes]
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKCU\..\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}: "URL" = http://127.0.0.1:466...q={searchTerms}
IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...l&geo=US&ver=18
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
 
========== FireFox ==========
 
FF - prefs.js..extensions.enabledAddons: %7Bae964807-bb47-5289-08f7-dd9771282010%7D:1.1
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:29.0.1
FF - user.js - File not found
 
FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF32_13_0_0_214.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.30214.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~1\MIF5BA~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3502.0922: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=15.4.3508.1109: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.24.7\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.24.7\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
 
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{3112ca9c-de6d-4884-a869-9855de68056c}: C:\ProgramData\Google\Toolbar for Firefox\{3112ca9c-de6d-4884-a869-9855de68056c} [2011/01/27 10:59:43 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.0.1.3\coFFPlgn\ [2014/05/15 03:42:47 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_21.0.1.3\IPSFF [2014/04/24 15:00:29 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 28.0\extensions\\Components: C:\Program Files\Mozilla Firefox\components
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 28.0\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 28.0\extensions\\Components: C:\Program Files\Mozilla Firefox\components
FF - HKEY_CURRENT_USER\software\mozilla\Mozilla Firefox 28.0\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins
 
[2013/09/30 16:18:51 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Jenny\AppData\Roaming\Mozilla\Extensions
[2014/03/22 12:33:07 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Jenny_2\AppData\Roaming\mozilla\Firefox\Profiles\i1txox3z.default\extensions
[2013/11/06 12:21:52 | 000,000,000 | ---D | M] (Apps Hat) -- C:\Users\Jenny_2\AppData\Roaming\mozilla\Firefox\Profiles\i1txox3z.default\extensions\{97A78363-B868-4B48-AC91-A783A31215AF}
[2013/11/06 12:21:51 | 000,000,000 | ---D | M] ("QuickShare Widget") -- C:\Users\Jenny_2\AppData\Roaming\mozilla\Firefox\Profiles\i1txox3z.default\extensions\{ae964807-bb47-5289-08f7-dd9771282010}
[2014/03/22 13:11:40 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\browser\extensions
[2014/05/15 09:58:35 | 000,000,000 | ---D | M] (Default) -- C:\Program Files\Mozilla Firefox\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
[2014/05/13 12:04:35 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\updated\browser\extensions
[2014/05/13 12:04:41 | 000,000,000 | ---D | M] (Default) -- C:\Program Files\Mozilla Firefox\updated\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
 
O1 HOSTS File: ([2009/06/10 17:39:37 | 000,000,824 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O2 - BHO: (Norton Identity Protection) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coieplg.dll (Symantec Corporation)
O2 - BHO: (Norton Vulnerability Protection) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\21.2.0.38\coieplg.dll (Symantec Corporation)
O4 - HKLM..\Run: [Carbonite Backup] C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe (Carbonite, Inc.)
O4 - HKLM..\Run: [IdeaNotesUser] C:\Program Files\DDNI\Lenovo Idea Notes\DDNIMSGUser.exe (Digital Delivery Networks, Inc.)
O4 - HKLM..\Run: [LogMeIn GUI] C:\Program Files\LogMeIn\x86\LogMeInSystray.exe (LogMeIn, Inc.)
O4 - HKLM..\Run: [Message Center Plus] C:\Program Files\LENOVO\Message Center Plus\MCPLaunch.exe ()
O4 - HKLM..\Run: [Power Manager Power Agenda] C:\Program Files\ThinkPad\Utilities\DPMHost.EXE ()
O4 - HKLM..\Run: [PWMTRV] C:\Program Files\ThinkPad\Utilities\PWMTR32V.DLL (Lenovo Group Limited)
O4 - HKLM..\Run: [Skd8821] C:\Program Files\Lenovo\Lenovo Slim USB Keyboard\Skd8821.exe (LITE-ON TECHNOLOGY CORP.)
O4 - HKCU..\Run: [Gadwin PrintScreen] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe (Gadwin Systems, Inc)
O4 - HKCU..\Run: [SansaDispatch] C:\Users\Jenny_2\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe (SanDisk Corporation)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O13 - gopher Prefix: missing
O15 - HKCU\..Trusted Domains: localhost ([]* in Local intranet)
O15 - HKCU\..Trusted Domains: localhost ([]http in Local intranet)
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.micros...n/ieawsdc32.cab (Microsoft Office Template and Media Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 65.32.1.65 65.32.1.70 192.168.0.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{91277DFB-A500-4530-941A-BF41910B3FBB}: DhcpNameServer = 65.32.1.65 65.32.1.70 192.168.0.1
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~3\GO36F4~1.DLL) - C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/10 17:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O32 - AutoRun File - [2008/06/10 12:32:46 | 000,000,049 | -HS- | M] () - Q:\AUTORUN.INF -- [ NTFS ]
O33 - MountPoints2\{5bb924a4-f8c8-11df-bd2a-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{5bb924a4-f8c8-11df-bd2a-806e6f6e6963}\Shell\AutoRun\command - "" = Q:\LenovoQDrive.exe -- [2009/08/10 17:01:24 | 000,267,576 | -HS- | M] (Lenovo Group Limited)
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)
 
========== Files/Folders - Created Within 30 Days ==========
 
[2014/05/15 10:13:39 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.com
[2014/05/15 10:11:41 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.scr
[2014/05/15 10:07:03 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.exe
[2014/05/15 03:12:25 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\DESIGNER
[2014/05/06 03:00:51 | 000,000,000 | --SD | C] -- C:\Windows\System32\CompatTel
[2014/05/02 10:40:18 | 000,000,000 | ---D | C] -- C:\Users\Jenny_2\Desktop\Messenger
[2014/05/02 10:39:52 | 000,000,000 | ---D | C] -- C:\Users\Jenny_2\Desktop\zedge
[2014/05/02 10:38:34 | 000,000,000 | ---D | C] -- C:\Users\Jenny_2\Desktop\papelook
[2014/05/02 10:38:00 | 000,000,000 | ---D | C] -- C:\Users\Jenny_2\Desktop\Download
[2014/05/02 10:37:27 | 000,000,000 | ---D | C] -- C:\Users\Jenny_2\Desktop\DCIM
[2014/04/23 11:13:47 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes Anti-Malware
[2014/04/23 11:13:45 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes Anti-Malware
[2014/04/21 09:06:09 | 000,000,000 | -HSD | C] -- C:\Users\Jenny_2\AppData\Local\EmieUserList
[2014/04/21 09:06:09 | 000,000,000 | -HSD | C] -- C:\Users\Jenny_2\AppData\Local\EmieSiteList
[5 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]
 
========== Files - Modified Within 30 Days ==========
 
[2014/05/15 10:13:39 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.com
[2014/05/15 10:11:42 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.scr
[2014/05/15 10:07:03 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\Jenny_2\Desktop\OTL.exe
[2014/05/15 09:55:59 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2014/05/15 09:55:49 | 1507,778,560 | -HS- | M] () -- C:\hiberfil.sys
[2014/05/15 09:50:01 | 000,000,434 | ---- | M] () -- C:\Windows\tasks\GCKArchive.job
[2014/05/15 09:40:06 | 000,000,888 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2014/05/15 09:27:09 | 000,000,884 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2014/05/15 09:18:00 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2014/05/15 03:47:30 | 000,016,976 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2014/05/15 03:47:30 | 000,016,976 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2014/05/14 14:00:00 | 000,000,332 | ---- | M] () -- C:\Windows\tasks\SystemToolsDailyTest.job
[2014/05/11 10:00:00 | 000,000,528 | ---- | M] () -- C:\Windows\tasks\PCDoctorBackgroundMonitorTask.job
[2014/05/01 19:49:44 | 000,090,805 | ---- | M] () -- C:\Users\Jenny_2\Desktop\Contacts.vcf
[2014/04/24 15:19:12 | 000,001,024 | ---- | M] () -- C:\.rnd
[2014/04/24 15:03:14 | 000,086,888 | ---- | M] (LogMeIn, Inc.) -- C:\Windows\System32\LMIRfsClientNP.dll
[2014/04/24 15:03:13 | 000,085,832 | ---- | M] (LogMeIn, Inc.) -- C:\Windows\System32\LMIinit.dll
[2014/04/24 15:03:13 | 000,031,560 | ---- | M] (LogMeIn, Inc.) -- C:\Windows\System32\LMIport.dll
[2014/04/23 11:13:48 | 000,001,071 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[5 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]
 
========== Files Created - No Company Name ==========
 
[2014/05/02 10:39:09 | 000,090,805 | ---- | C] () -- C:\Users\Jenny_2\Desktop\Contacts.vcf
[2014/04/23 11:13:48 | 000,001,071 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
 
========== ZeroAccess Check ==========
 
[2009/07/14 00:42:31 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
 
[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]
"" = C:\Users\Jenny_2\AppData\Local\Temp\semdyed\sitvpfq\wow.dll
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2014/03/24 22:09:54 | 012,874,240 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 08:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free
 
[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = %systemroot%\system32\wbem\wbemess.dll -- [2009/07/13 21:16:17 | 000,342,528 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both
 
========== LOP Check ==========
 
[2013/11/06 12:02:38 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\Baidu
[2011/01/18 17:55:37 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\DesktopPwrMgr
[2012/02/28 14:31:58 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\OverDrive
[2012/02/28 17:26:23 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\SanDisk
[2013/11/09 19:28:20 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\SoftGrid Client
[2011/02/23 10:11:49 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\TP
[2011/12/08 13:25:55 | 000,000,000 | ---D | M] -- C:\Users\Jenny_2\AppData\Roaming\Windows Live Writer
 
========== Purity Check ==========
 
 

< End of report >
 

 

And here is the Extras file:

 

OTL Extras logfile created on: 5/15/2014 10:07:24 AM - Run 1
OTL by OldTimer - Version 3.2.69.0     Folder = C:\Users\Jenny_2\Desktop
 Professional Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17041)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy
 
1.87 Gb Total Physical Memory | 1.31 Gb Available Physical Memory | 69.96% Memory free
3.74 Gb Paging File | 3.25 Gb Available in Paging File | 86.71% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]
 
%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 287.15 Gb Total Space | 221.76 Gb Free Space | 77.23% Space Free | Partition Type: NTFS
Drive Q: | 9.77 Gb Total Space | 4.28 Gb Free Space | 43.81% Space Free | Partition Type: NTFS
Drive Z: | 294.40 Gb Total Space | 252.94 Gb Free Space | 85.91% Space Free | Partition Type: NTFS
 
Computer Name: JENNY | User Name: Jenny_2 | Logged in as Administrator.
Boot Mode: SafeMode with Networking | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days
 
========== Extra Registry (SafeList) ==========
 
 
========== File Associations ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)
 
========== Shell Spawning ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
 
========== Security Center Settings ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0
 
========== Firewall Settings ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
 
========== Authorized Applications List ==========
 
 
========== Vista Active Open Ports Exception List ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{1CBBF037-D837-4285-9F5D-3E43ADF6217E}" = lport=1900 | protocol=17 | dir=in | svc=ssdpsrv | app=svchost.exe |
"{41649BFF-AC28-4F92-9F51-EBC2C9AC1B3F}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{41673B1A-D90A-4A7F-A8BE-6EC0F5CCD885}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{43440CDC-78B4-4CE0-AA2E-C7D2CE7D6166}" = rport=137 | protocol=17 | dir=out | app=system |
"{497BC244-D989-4D9F-B1DE-99FA371ABF3A}" = rport=5355 | protocol=17 | dir=out | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{66BB7B80-4D80-48C9-AF11-FE70A332CAE4}" = lport=5355 | protocol=17 | dir=in | svc=dnscache | app=%systemroot%\system32\svchost.exe |
"{6FCBF227-CFDF-403C-889B-166FEF8403E8}" = lport=2869 | protocol=6 | dir=in | app=system |
"{72260C67-1CB9-45B2-B4ED-73B7550396B7}" = lport=rpc | protocol=6 | dir=in | svc=spooler | app=%systemroot%\system32\spoolsv.exe |
"{7593CB9D-164E-455D-AE11-99A552B3ECC7}" = rport=138 | protocol=17 | dir=out | app=system |
"{80611ABF-BD8C-41F3-B509-C8BF15CDB011}" = lport=2869 | protocol=6 | dir=in | name=windows live communications platform (upnp) |
"{8DE8CC67-A158-4D30-A33C-DDCA081CC203}" = lport=138 | protocol=17 | dir=in | app=system |
"{9580090F-C2BE-4171-B032-4D4E0CDFAB38}" = lport=137 | protocol=17 | dir=in | app=system |
"{9DEB1611-8840-4F2C-B662-C19A9FA927C1}" = rport=139 | protocol=6 | dir=out | app=system |
"{A3741D06-C0C5-4537-86BC-F89CB1C900F6}" = lport=445 | protocol=6 | dir=in | app=system |
"{B889DA31-0F5B-40D1-A9DE-B20111CA9DDE}" = lport=139 | protocol=6 | dir=in | app=system |
"{BE851D07-59EC-45B7-89E7-3F270A4F2093}" = rport=445 | protocol=6 | dir=out | app=system |
"{C793D9E8-9B40-411E-9C8E-7D37052B2D80}" = lport=1900 | protocol=17 | dir=in | name=windows live communications platform (ssdp) |
"{E79BD651-AAD0-48C2-859B-1B7D6864516E}" = lport=rpc-epmap | protocol=6 | dir=in | svc=rpcss | [email protected],-28539 |
 
========== Vista Active Application Exception List ==========
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules]
"{00A70079-FAB0-46F0-9D5A-D18E035ACCAC}" = protocol=1 | dir=out | [email protected],-28544 |
"{0414B9E2-7640-4444-BEA4-BC82AC3148B3}" = dir=in | app=c:\program files\windows live\mesh\moe.exe |
"{0A2D00BD-B898-4DDD-9524-711035745432}" = dir=in | app=c:\program files\windows live\messenger\msnmsgr.exe |
"{0F34A9A4-80A4-42A9-9E6C-D3BC2F79B28C}" = protocol=1 | dir=in | [email protected],-28543 |
"{19248841-19DD-4A74-9ACF-0109C422D781}" = protocol=58 | dir=in | [email protected],-28545 |
"{A5C1F599-9CEB-4F7C-ABB7-9D23BEF82AB4}" = dir=in | app=c:\program files\windows live\sync\windowslivesync.exe |
"{C982A567-3D06-4383-8FAB-F889BAAD6602}" = protocol=58 | dir=out | [email protected],-28546 |
"{CF3C64DD-FE55-4A08-AC0C-EDFD8F76DB46}" = dir=in | app=c:\program files\windows live\contacts\wlcomm.exe |
 
========== HKEY_LOCAL_MACHINE Uninstall List ==========
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{0B0F231F-CE6A-483D-AA23-77B364F75917}" = Windows Live Installer
"{14DC0059-00F1-4F62-BD1A-AB23CD51A95E}" = Adobe AIR
"{17504ED4-DB08-40A8-81C2-27D8C01581DA}" = Windows Live Remote Service Resources
"{18455581-E099-4BA8-BC6B-F34B2F06600C}" = Google Toolbar for Internet Explorer
"{19A4A990-5343-4FF7-B3B5-6F046C091EDF}" = Windows Live Remote Client
"{19BA08F7-C728-469C-8A35-BFBD3633BE08}" = Windows Live Movie Maker
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}" = Junk Mail filter update
"{200FEC62-3C34-4D60-9CE8-EC372E01C08F}" = Windows Live SOXE Definitions
"{227E8782-B2F4-4E97-B0EE-49DE9CC1C0C0}" = Windows Live Remote Service
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{259D789C-2A51-4CCE-AF8A-3377A6C1DF60}" = dtSearch
"{25C64847-B900-48AD-A164-1B4F9B774650}" = System Update
"{26A24AE4-039D-4CA4-87B4-2F83216017FF}" = Java™ 6 Update 30
"{2902F983-B4C1-44BA-B85D-5C6D52E2C441}" = Windows Live Mesh ActiveX Control for Remote Connections
"{294BF709-D758-4363-8D75-01479AD20927}" = Windows Live Family Safety
"{2CCBABCB-6427-4A55-B091-49864623C43F}" = Google Toolbar for Firefox
"{2E739487-6884-4D4F-8715-C4438E7C390C}" = Type2027 TWAIN Driver Ver.3
"{3336F667-9049-4D46-98B6-4C743EEBC5B1}" = Windows Live Photo Gallery
"{34F4D9A4-42C2-4348-BEF4-E553C84549E7}" = Windows Live Photo Gallery
"{464B3406-A4D0-4914-910F-7CA4380DCC13}" = Windows Live Remote Client Resources
"{4903D172-DCCB-392F-93A3-34CA9D47FE3D}" = Microsoft .NET Framework 4.5.1
"{494D80C4-3557-4D73-A153-65FE4B3ECDC3}" = Lenovo Slim USB Keyboard
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4CBABDFD-49F8-47FD-BE7D-ECDE7270525A}" = Windows Live PIMT Platform
"{50816F92-1652-4A7C-B9BC-48F682742C4B}" = Messenger Companion
"{50DC5136-21E8-48BC-97E5-1AD055F6B0B6}" = Create Recovery Media
"{50F68032-B5B7-4513-9116-C978DBD8F27A}" = Corel DVD MovieFactory 7
"{61AD15B2-50DB-4686-A739-14FE180D4429}" = Windows Live ID Sign-in Assistant
"{65179FD8-04C0-40A7-87FC-007F2CD5BF1E}" = LogMeIn
"{67708668-13ED-4CB3-B01F-EEE6155020A7}" = Lenovo Welcome
"{682B3E4F-696A-42DE-A41C-4C07EA1678B4}" = Windows Live SOXE
"{6A05FEDF-662E-46BF-8A25-010E3F1C9C69}" = Windows Live UX Platform Language Pack
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{78A96B4C-A643-4D0F-98C2-A8E16A6669F9}" = Windows Live Messenger Companion Core
"{7B15D70E-9449-4CFB-B9BC-798465B2BD5C}" = Norton Internet Security
"{80956555-A512-4190-9CAD-B000C36D6B6B}" = Windows Live Messenger
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{8833FFB6-5B0C-4764-81AA-06DFEED9A476}" = Realtek Ethernet Controller Driver For Windows 7
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8C6D6116-B724-4810-8F2D-D047E6B7D68E}" = Mesh Runtime
"{8DD46C6A-0056-4FEC-B70A-28BB16A1F11F}" = MSVCRT
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90140000-006D-0409-0000-0000000FF1CE}" = Microsoft Office Click-to-Run 2010
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{91120409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Standard Edition 2003
"{92EA4134-10D1-418A-91E1-5A0453131A38}" = Windows Live Movie Maker
"{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033" = Microsoft .NET Framework 4.5.1
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{95140000-0070-0000-0000-0000000FF1CE}" = Microsoft Office 2010
"{95140000-007A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook Connector
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9D56775A-93F3-44A3-8092-840E3826DE30}" = Windows Live Mail
"{A0C91188-C88F-4E86-93E6-CD7C9A266649}" = Windows Live Mesh
"{A3BE3F1E-2472-4211-8735-E8239BE49D9F}" = Burn.Now 4.5
"{A726AE06-AAA3-43D1-87E3-70F510314F04}" = Windows Live Writer
"{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}" = Google Update Helper
"{A9BDCA6B-3653-467B-AC83-94367DA3BFE3}" = Windows Live Photo Common
"{AAAFC670-569B-4A2F-82B4-42945E0DE3EF}" = Windows Live Writer
"{AAF454FC-82CA-4F29-AB31-6A109485E76E}" = Windows Live Writer
"{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.6)
"{AC76BA86-7AD7-5464-3428-900000000004}" = Spelling Dictionaries Support For Adobe Reader 9
"{AF844339-2F8A-4593-81B3-9F4C54038C4E}" = Windows Live MIME IFilter
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B383F243-0ABC-4E56-AA30-923B8D85076E}" = Rescue and Recovery
"{B96E0720-ADD6-11D5-8735-0003478B4C11}" = Goby Capture
"{C0C17EF3-83ED-4956-8638-7354EBE7FFFF}" = Lenovo Idea Notes
"{C66824E4-CBB3-4851-BB3F-E8CFD6350923}" = Windows Live Mail
"{C6FA39A7-26B1-480A-BC74-6D17531AC222}" = Access Help
"{C7FB1A71-D808-4CD2-997D-837B39EA7EB0}" = DIBS
"{CE26F10F-C80F-4377-908B-1B7882AE2CE3}" = Crystal Reports Basic Runtime for Visual Studio 2008
"{CE95A79E-E4FC-4FFF-8A75-29F04B942FF2}" = Windows Live UX Platform
"{CFF8B8E8-E086-4DE0-935F-FE22CAB54F80}" = Microsoft Search Enhancement Pack
"{D07205E7-F6D3-4333-AFCC-782A07685B72}" = OverDrive Media Console
"{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}" = SAMSUNG USB Driver for Mobile Phones
"{D436F577-1695-4D2F-8B44-AC76C99E0002}" = Windows Live Photo Common
"{D45240D3-B6B3-4FF9-B243-54ECE3E10066}" = Windows Live Communications Platform
"{DAC01CEE-5BAE-42D5-81FC-B687E84E8405}" = ThinkVantage Power Manager
"{DDC8BDEE-DCAC-404D-8257-3E8D4B782467}" = Windows Live Writer Resources
"{DECDCB7C-58CC-4865-91AF-627F9798FE48}" = Windows Live Mesh
"{E09C4DB7-630C-4F06-A631-8EA7239923AF}" = D3DX10
"{EB4DF488-AAEF-406F-A341-CB2AAA315B90}" = Windows Live Messenger
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Graphics Media Accelerator Driver
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F2004B8D-7791-4B35-A3FA-D8CA8BB4DD81}" = Direct DiscRecorder
"{F53D678E-238F-4A71-9742-08BB6774E9DC}" = Windows Live Family Safety
"{F8A9085D-4C7A-41a9-8A77-C8998A96C421}" = Intel® Control Center
"{FD331A3B-F7A5-4C31-B8D4-DF413C85AF7A}" = Message Center Plus
"{FE044230-9CA5-43F7-9B58-5AC5A28A1F33}" = Windows Live Essentials
"07B93EDB9CC6BC0276487EBB7D01015438101AF0" = Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (01/12/2010 6.0.1.6024)
"39C7474DA0199DEC9927E4094B3485A8A22A5C64" = Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (01/12/2010 6.0.1.6024)
"6173494C218777FC84EA543F98F626E4FCB9E58E" = Windows Driver Package - Intel Corporation (igfx) Display  (12/18/2009 8.15.10.2025)
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 13 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 13 Plugin
"Carbonite Backup" = Carbonite
"Coupon Printer for Windows5.0.0.2" = Coupon Printer for Windows
"FB627E47ED3DD713F9902C51061322270ACB1600" = Windows Driver Package - Realtek (RTL8167) Net  (11/27/2009 7.011.1127.2009)
"Gadwin PrintScreen" = Gadwin PrintScreen
"Google Desktop" = Google Desktop
"InstallShield_{50F68032-B5B7-4513-9116-C978DBD8F27A}" = Corel DVD MovieFactory Lenovo Edition
"InstallShield_{A3BE3F1E-2472-4211-8735-E8239BE49D9F}" = Corel Burn.Now Lenovo Edition
"InstallShield_{F2004B8D-7791-4B35-A3FA-D8CA8BB4DD81}" = Direct DiscRecorder
"Lenovo Central" = Lenovo Central
"Lenovo Welcome_is1" = Lenovo Welcome
"Mozilla Firefox 28.0 (x86 en-US)" = Mozilla Firefox 28.0 (x86 en-US)
"MozillaMaintenanceService" = Mozilla Maintenance Service
"NIS" = Norton Internet Security
"Office14.Click2Run" = Microsoft Office Click-to-Run 2010
"PC-Doctor for Windows" = Lenovo ThinkVantage Toolbox
"TVWiz" = Intel® TV Wizard
"WinLiveSuite" = Windows Live Essentials
 
========== HKEY_CURRENT_USER Uninstall List ==========
 
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Amazon Kindle" = Amazon Kindle
"Sansa Updater" = Sansa Updater
 
========== Last 20 Event Log Errors ==========
 
[ Application Events ]
Error - 12/18/2013 1:32:43 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\program files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/19/2013 1:33:28 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\dtSearch\bin64\dtIndexer64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/19/2013 1:34:05 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/19/2013 1:39:59 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\program files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/20/2013 1:30:48 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\dtSearch\bin64\dtIndexer64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/20/2013 1:30:59 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/20/2013 1:32:47 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\program files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/25/2013 1:30:41 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\dtSearch\bin64\dtIndexer64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/25/2013 1:30:49 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "C:\Program Files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
Error - 12/25/2013 1:32:12 AM | Computer Name = Jenny | Source = SideBySide | ID = 16842785
Description = Activation context generation failed for "c:\program files\dtSearch\bin64\dtSearch64.exe".
Dependent
 Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"
 could not be found.  Please use sxstrace.exe for detailed diagnosis.
 
[ System Events ]
Error - 5/15/2014 10:04:01 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:04 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:06 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:09 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:11 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:13 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:16 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:18 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:20 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
Error - 5/15/2014 10:04:23 AM | Computer Name = Jenny | Source = Disk | ID = 262151
Description = The device, \Device\Harddisk0\DR0, has a bad block.
 
 
< End of report >
 

 

Thanks!

Jenny


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#2
Render

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Hi and welcome to GeeksToGo! Please make sure you read all of the instructions and fixes thoroughly before continuing with them. If you have any queries or you are unsure about anything, just say and I'll help you out :)

It may well be worth you printing/saving the instructions throughout the fix, so you have them to hand just in case you are unable to access this site.

Please note:
  • Remember to post your logs, not attach them. So, any logs from any programs we run, should be just 'copied & pasted' into your reply.
  • Please only run the tools that I request. I know malware can be frustrating but running other tools in the meantime and between posts, only makes it harder for us to analyse and fix your PC in the long run.
  • Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • Please tell me if you have your original Windows CD/DVD available
  • When in doubt, please stop and ask first. There's no harm in asking questions!
It sounds like your drive is failing. Please do the following:
  • Click Start, and then in Search programs and files text-box type cmd.
  • Right click on cmd and then navigate and click on Run as administrator.
  • If UAC window will open, click on OK button.
  • At the command prompt, type chkdsk /f /r and then press ENTER.
You will receive the following message:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)

Type Y, and then press ENTER to schedule the disk check, and then restart your computer to start the disk check.

Note: Depending on the data and volume size, chkdsk process may take minutes to hours or days.

On completion let me know if there is an improvement.
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#3
jrsummersill1

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I ran check disk and it is running so much better!!! Anything else I need to do? Thank you!!


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#4
Render

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Hi,

Yes, we will make some additional scans to see if your problems are software or hardware related.

Please do the following:
  • Please download Speccy from here install and run it.
  • Wait a few minutes then click File menu then Save as Text file... and save report to your desktop.
  • Open that txt file in Notepad and find Operating System section and delete this line: Serial Number: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
  • Save it by clicking on File and then on Save.
  • Please attach that report in your next reply.
How to add an attachment to a new topic or reply
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#5
jrsummersill1

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Here is the Speccy report.


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#6
Render

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You forgot to attach the file :)


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#7
jrsummersill1

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Sorry, I browsed but didn't hit the attach button.

Attached Files


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#8
Render

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Hard disk S.M.A.R.T attributes looks good.

 

Please download Data Lifeguard Diagnostic for Windows from HERE to your Desktop.

Unzip downloaded file and run setup.exe to install it.

Please follow the installation instructions and run it.

Put check-mark at I accept this Licence Agreement.

Click on Next button.

Select your system hard drive (it should be named like this: WDC WD3200AAJS...) if it's not already selected.

Then click on hard drive icon (in red rectangle on image below).

 

wd-diagnose.png

 

Please select QUICK TEST and then click on Start button and then on OK button.

Leave it to do its job and let me know the results.


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#9
jrsummersill1

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I don't think it looks good, but here are the results:

 

 

Test Option: QUICK TEST Model Number: WDC WD3200AAJS-08L7A0 Unit Serial Number: WD-WCAV2W371613 Firmware Number: 03.03E03 Capacity: 320.07 GB SMART Status: PASS Test Result: FAIL Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1! Test Time: 16:03:49, May 19, 2014

 

Test Option: QUICK TEST Model Number: WDC WD3200AAJS-08L7A0 Unit Serial Number: WD-WCAV2W371613 Firmware Number: 03.03E03 Capacity: 320.07 GB SMART Status: PASS Test Result: FAIL Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 1! Test Time: 16:04:23, May 19, 2014
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#10
Render

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Results aren't good. Your hard drive is very close to failure.

 

First, I recommend you to backup all your valuable data: documents, pictures, certificates (if you have any) etc. to some external drive.

 

Second, I recommend you to RMA this disk if it's still in warranty or buy a new one, probably SSD drive and save yourself a headache. I recommend you one of these drives:

Crucial M500 240GB

SAMSUNG 840 EVO

 

If you need assistance I can guide you or you can take your computer to the nearest computer repair shop and they will fix it for you.

 

Please, let me know your decision.


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#11
jrsummersill1

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The links to the drives you posted--are they laptop drives? My computer is an IBM Thinkcentre desktop. What drives do you recommend for it?


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#12
Render

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No, they are for both. Laptops and desktops. Is you computer still under warranty?


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#13
Render

Render

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Are you still in need of assistance?
 


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