Download the enclosed file. [attachment=70819:fixlist.txt]
Save it in the same location FRST is saved.
Launch FRST and click on the Fix button.
The tool will make a log in the same location FRST is saved (Fixlog.txt), Please post it to your reply.
If the computer does not restart, please manually restart the computer.
Please download the latest version of TDSSKiller from here and save it to your Desktop.
- Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
- Then click on Change parameters in TDSSKiller.
- Another window will appear.
- Check all boxes then click OK.
- Click the Start Scan button.
- The scan should take no longer than 2 minutes.
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
- A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.