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External hard drive not showing


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#1
Wheatley

Wheatley

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A few months ago, the USB port on my external case came loose and fell inside. I took off the case and bought a dock for the drive. When I plug it in, my computer makes a noise recognising it but it doesn't show up in My Computer. It shows up as a 'generic USB device' in device manager and it says 'unallocated' in disk management. I tried using Pandora recovery, but the drive doesn't show up. There is a lot of data on there that I don't want to lose, but is it already gone or is there some way to save it?


Edited by Wheatley, 16 May 2014 - 09:46 PM.

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#2
DevSquare

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Have you opened the drive on another PC?


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#3
Wheatley

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I've tried on a few others, but it just does the same thing (the noise, showing in device manager etc).


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#4
phillpower2

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:welcome:    Wheatley

 

Please provide the brand and model name or number of the HDD.

 

 There is a lot of data on there that I don't want to lose, but is it already gone or is there some way to save it?

 

 

How much free storage space was/is available on the HDD, if the drive is too low on free storage space the data on it can become corrupt and in a worse case scenario the HDD can fail mechanically.

 

Try Puppy Linux, if the HDD will mount successfully you should be able to access and back up your data to another storage device;

 

=================== 

***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)  

=================== 

 

1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 

    Download BurnCDCC ISO Burning Software 

     

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/ 

     

     

  • Open BurnCDCC with Windows Explorer 

  • Extract All files to a location you can remember 

  • Double Click 1%20BurnCDCC%20Icon.PNG BurnCDCC 

  • Click Browse 2%20BurnCDCC%20Browse%20Button.PNG and navigate to the Puppy Linux ISO file you just downloaded 

  • Open/Double Click that file 

    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

  • Click Start 3%20BurnCDCC%20Start%20Button.PNG 

  • Your CD Burner Tray will open automatically 

  • Insert a blank CD and close the tray 

  • Click OK 

Puppy Linux Live CD will now be created 

 

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 

  •  

  • Start the computer/press the power button 

  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

    (Usually shown during the "Dell" screen, or "Gateway" Screen) 

  • Once in the BIOS, under Advanced BIOS Options change boot priority to: 

    CD-ROM 1st, Hard Drive 2nd 

  • Open your ROM drive and insert the disk 

  • Press F10 to save and exit 

  • Agree with "Y" to continue 

  • Your computer will restart and boot from the Puppy Linux Live CD 

     

    4%20BIOSBootPriorityImage.png 

 

 

 

3.  Recover Your Data 

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 

     

    3a. Mount Drives 

  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG 

  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 

  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 

  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 

  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 

 

3b. Transfer Files.

  •  

  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 

  • Open your old hard drive i.e. sda1 

  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 

  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 

  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 

 

For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos

 

Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 

 

YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 

 

 

 

PuppyLinux528screenshot.png 

 


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#5
Wheatley

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It's Western Digital; model number is WD15EADS-00R6B0

 

It is a 1.5TB drive, I think I had a few hundred gb left on there. I'm worried that when the USB port fell off inside the case it scratched the drive because it was working fine up until that point. I will try Puppy Linux when I get back home.


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#6
phillpower2

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It is possible that the actuator was damaged, try Puppy first and then the WD Data Lifeguard diagnostic from here


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