[Bartzilla]

Hi, hopefully this is in the right forum. I have an HP Pavillion DV6 that suddenly won't start, will not let the repair function operate either. I get the oxc00000e9 message too. I have tried starting in safe mode and most times it won't load windows either, occasionally it will try to load but stops at windows\system32\drivers\aswRvrt.sys. It then hangs and won't go further. Any help would be hugely appreciated, thanks.

Ok I have a small update, having managed to access advanced boot options and disabled driver signature enforcement I have eventually managed to get the laptop to boot up albeit very very slowly, I ran the HP diagnostics on this and the hard drive continually failed the tests ? Obviously things aren't well with the inner workings here and need some proper attention, help !

Edited by Bartzilla, 19 May 2014 - 02:04 PM.

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Hello Bartzilla,

 

That doesn't look like a malware problem so you I could move this topic to the appropriate technical forum if you wish. However, if your machine is failing the hard drive test then it's time to back up your data and replace it with a new hard drive.

 

If you want me to move you please tell me your Operating System.

 

If you want to access your data to save it before you hard drive dies completely then the following instructions may be of assistance.

 

If your hard drive is still under warranty it might be worth approaching the shop that sold it to you for a replacement.

 

Now

 

This might be a way for you to access the hard drive to back up your data.

These instructions come courtesy of phillpower2 from our technical section.

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================
 
1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
  Download BurnCDCC ISO Burning Software
   
  There are instructions on how to boot from flash drive with puppy here
   
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

•  
• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
   
  

 
3.  Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started.
   
  3a. Mount Drives
• Click the Mount Icon located at the top left of your desktop.
• A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.
 
Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop.

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.
 
YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!
 
 


Free and user friendly back up software that phillpower2, the technical consultant, often suggests and that has proved positive with members is Macrium Reflect

Tell me how you get on. 

[emeraldnzl]

Hello Bartzilla,

 

That doesn't look like a malware problem so you I could move this topic to the appropriate technical forum if you wish. However, if your machine is failing the hard drive test then it's time to back up your data and replace it with a new hard drive.

 

If you want me to move you please tell me your Operating System.

 

If you want to access your data to save it before you hard drive dies completely then the following instructions may be of assistance.

 

If your hard drive is still under warranty it might be worth approaching the shop that sold it to you for a replacement.

 

Now

 

This might be a way for you to access the hard drive to back up your data.

These instructions come courtesy of phillpower2 from our technical section.

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)
===================
 
1. Save these files to your Desktop/Burn Your Live CD:

• Download Latest Puppy Linux ISO (i.e.: lupu-528.iso)
  Download BurnCDCC ISO Burning Software
   
  There are instructions on how to boot from flash drive with puppy here
   
• Open BurnCDCC with Windows Explorer
• Extract All files to a location you can remember
• Double Click BurnCDCC
• Click Browse and navigate to the Puppy Linux ISO file you just downloaded
• Open/Double Click that file
  IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
• Click Start
• Your CD Burner Tray will open automatically
• Insert a blank CD and close the tray
• Click OK

Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second

•  
• Start the computer/press the power button
• Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
  (Usually shown during the "Dell" screen, or "Gateway" Screen)
• Once in the BIOS, under Advanced BIOS Options change boot priority to:
  CD-ROM 1st, Hard Drive 2nd
• Open your ROM drive and insert the disk
• Press F10 to save and exit
• Agree with "Y" to continue
• Your computer will restart and boot from the Puppy Linux Live CD
   
  

 
3.  Recover Your Data

• Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started.
   
  3a. Mount Drives
• Click the Mount Icon located at the top left of your desktop.
• A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive.
• Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
• USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
• If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now.

3b. Transfer Files.

• At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
• Open your old hard drive i.e. sda1
• Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
• If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
• From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.

For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.
 
Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop.

If you're doing this to recover from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.
 
YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!
 
 


Free and user friendly back up software that phillpower2, the technical consultant, often suggests and that has proved positive with members is Macrium Reflect

Tell me how you get on. 

[Bartzilla]

Hi Emeraldnzl

Thank you so much for your reply, I am more than happy for you to move this if it's in the wrong place, I am running Windows 7 at present. I will carry out the steps you have outlined and give you an update once I'm done, sadly the laptop is around 3 years old now so well out of any warranties so it's going to be hand in pocket time.

Thanks again

[emeraldnzl]

Hi Bartzilla,

 

I have moved this to the Windows 7 forum.

 

I am not sure there is much more that can be done but maybe one of the technical people will be able to add something.

 

I look forward to hearing how you get on backing up your system.