I'm working on a friend's computer, and have got all kinds of problems.
While I was called to help with problems she was having with AOL 9.0 SE, I did a little digging and found her computer to be an all-out mess.
I've installed and run SpyBot, Ad-Aware, and Grisoft AV for starters, and have pretty much gotten her computer clean of Spyware, and thankfully there were no viruses on the system. However the original problem (not being able to print from AOL's interface) was still there. So I uninstalled all instances of AOL from her computer, and re-installed it. To no avail.
Then I started tooling around with MSIE, and got my first glimpse of the problems she's having. When I clicked on "About Internet Explorer" in the pull down menu, I got the info screen for MSIE, but with a strange display. I'm not seeing the build number, Cypher strength, or any kind of information... just blank fields.
Also, the "Help and Support" feature of XP just isn't there. As in I can't bring up ANY part of the help module in XP. No troubleshooter either, as I suspect that's also part of the help module also.
That's not all... The "Search" module is inaccessible, save for that annoying animated dog. And, to really make me grind my teeth, I can't access "System Restore".
What gives, guys?? Is her registry screwed to the point that my only option is to completely format the drive and re-install the OS??
I really, REALLY hesitate to do this, because she can't find the original software that came with her computer, which leaves me with putting someone else's copy of XP on her computer.
I've never been at a loss of what to do, so anything you guys can come up with would really be awesome.
EDIT: The computer in question is running XP Home Edition, not Professional (what I'm running), if that makes any difference.
Edited by PurVirgo, 09 June 2005 - 06:08 PM.