[Neary]

Hi

I was downloading an emulator which seems to have had a virus hidden in it, I renamed malware bytes to j.exe ran that and have removed malware attached, also ran hitmanpro so keys associated have been removed, however I can't run command prompt, can't run avast anti virus and can't search certain words related to virus in google, any idea's on how I can fix as I can't locate it

Thanks

Josh

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To add it has regenerated malware sincr

[Neary]

To add it has regenerated malware sincr

[Buddierdl]

Hello and welcome to Geeks to Go. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.

 

Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.

 

Could you please post the log from Malwarebytes?

Also,

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

 

Double-click to run it. When the tool opens click Yes to disclaimer.

Press Scan button.

It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.

The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Neary]

Hi Buddierdl, I just fixed this around an hour ago it was shutting more critical processes down so I used Alienware reapawn and resorted back to factory image, I really appreciate you getting back to me but this can be marked solved

[Buddierdl]

Thanks for letting us know. 

[Buddierdl]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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