[ckb2688]

Alright I'll try to explain this the best I can. My system is an alienware 14 laptop running windows 8 pro 64 bit.

When I start the system it shows a black screen with a checking media (fail) then one of 2 things happen it will say no boot device detected or it will attempt to load windows and give me a blue screen and restart.

I have tried to refresh and reset windows 8 however refresh says the drive is locked and reset says drive partition missing. I have also tried startup settings to run in safe mode and that does not work either then lastly I have tried chkdsk /r and it says drive is locked.

I have no idea what has caused this is was working one day the next it wouldnt. Need help

[Advertisements]

Hello ckb2688,
 
Hopefully these instructions will be appropriate for Win 8.
 
I haven't been able to test the instructions so come back to me if you run into difficulties.

Worth a try though I think.

Now

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

We want to use an Advanced Option in Advanced Windows "Startup Settings" in Windows 8:

To enter the Advanced Options Menu:

• Restart the computer by holding down the SHIFT key while tapping or clicking on Restart, available from any Power icon. Power icons are available in Windows 8 from either the Settings charm or from the logon/lock screen. Note: You must use a physical keyboard, the on-screen keyboard won't work.
• The Startup Options Menu should appear
• Select the Troubleshoot option menu item (you may have to use the arrow keys and Enter)
• The Troubleshoot menu should appear. Select Advanced Options.
• The Avanced Options menu should appear
• Select Command Prompt
  
  
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[emeraldnzl]

Hello ckb2688,
 
Hopefully these instructions will be appropriate for Win 8.
 
I haven't been able to test the instructions so come back to me if you run into difficulties.

Worth a try though I think.

Now

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Plug the flashdrive into the infected PC.

We want to use an Advanced Option in Advanced Windows "Startup Settings" in Windows 8:

To enter the Advanced Options Menu:

• Restart the computer by holding down the SHIFT key while tapping or clicking on Restart, available from any Power icon. Power icons are available in Windows 8 from either the Settings charm or from the logon/lock screen. Note: You must use a physical keyboard, the on-screen keyboard won't work.
• The Startup Options Menu should appear
• Select the Troubleshoot option menu item (you may have to use the arrow keys and Enter)
• The Troubleshoot menu should appear. Select Advanced Options.
• The Avanced Options menu should appear
• Select Command Prompt
  
  
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[emeraldnzl]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.