Choose restart and see how far it will boot on it's own.
The last stages may seem like it is taking forever to finish. This is normal.
It wouldn't hurt to run chkdsk more than once.
Please post the rest of the results when it is finished.
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I had already chose to 'SHUTDOWN' and reboot. No luck. Since you said it might take a couple times I will run it again and then use the 'RESTART' option.
Here are the results of steps 4 and 5:
4. CHKDSK is verifying file data (225520 files)
File verfication completed.
5. Verifying Free Space
101850224 free clusters processed.
Free space verification is complete.
Windows has made corrections to the file system.
468132863 KB total disk space
60280748 KB in 187627 files
110492 KB in 36575 indexes
0 KB in bad sectors
340723 KB in use by the system
65536 KB occupied by the log file
407400900 KB available on disk
4096 bytes in each allocation unit
117033215 total allocation units on disk
101850225 allocation units available on disk
Failed to transfer logged messages to the event log with status 50.
I then closed cmd window and clicked on Shutdown.
Rebooted and chose to Startup Windows Normally.
1 minute later - black/blue screen with white arrow.
I left it on overnight just in case it might be trying to
install whatever was pending. No luck.
I will let it finish tonight and try to re-post before I go to work at noon tomorrow. If it doesn't come up cleanly tomorrow morning I'll run it again and let it run while I am at work. Please let me know when you get tired of trying things or need to move onto other issues. My guess is that if I have to do a 'recovery' there still might be other clean-up that will also take time. I really appreciate you taking the time to test things further. It seems like no one else has found a clean solution to this problem. It might be nice if we do find one.
I have attached a pdf showing (in shorthand) how the USN bytes, Total disk space, number of files and KB available on disk. Interesting pattern but really not getting anywhere. Let's go through the recovery process from the partition on the harddrive. I think we might have created the recovery discs on an external harddrive because we thought it would take too many CDs. Would it be safe to plug that harddrive into MY laptop to see what is on it? I think I know what steps we will use to do the recovery - but I'll wait for you to post the instructions.
I think we might have created the recovery discs on an external harddrive because we thought it would take too many CDs. Would it be safe to plug that harddrive into MY laptop to see what is on it?
OK, the external harddrive has 4 folders on it: $recycle Bin, Seagate, System Volume Info, and Windows Image Backup. Expanding the WIB it has a folder called Matt-HP which has subfolders Backup 2010 12 27 002533, Catalog, SPPMetadata Cache. The Backup folder contains at least 3 VHD files using 37.8 GB.
My brothers name is Matt and we set up his new computer on December 27, 2010.
I gather what you had on 4 cds is the 'recovery' discs. That which is also on the drive/partition of the laptop. What I have on the External Seagate hard drive is an 'Image Copy' something totally different. So I guess I could have also made recovery cds and did not.
The recovery is processing now. I'll let you know tomorrow how it finishes up. Since this laptop was purchased in 2010 it will have a lot of Windows updates. Is there a way to control them so I don't end up with a failed update? Of course there is lots of other software to be reinstalled (Office, wireless router, printers, etc, but at least I have the discs)
It is up. I did tell it not to install updates automatically - to let me know and I'll pick. Should they be installed in order of publish date? I did not see a way to sort the list by publish date. There are 92 important and 33 optional. I'll check into making the recovery discs and review more of the updates. Is there a way to make a copy (recovery disks) of the entire computer - files & programs..... so nothing would be lost if this would happen again (a FULL and COMPLETE backup)?
Hope you were not too late!
I've made recovery discs. Uninstalled Norton (I'll install Kasperkey later), deleted the shortcut to Ebay and installed Service Pack 1. I've also installed the print driver to my wireless printer EPSON XP-800 and Firefox 30. I now see that the updates are already in order by publication date. I'll install them little by little over the weekend and report back on Monday. Have a great Weekend!
The recovery discs were created from Recovery Manager.
OK, all updates to Windows is now complete. There were 2 that were questionable since they were not automatically check marked by the Update screen. They are one for cumulative updates to IE 11 - KB2929437 & another for detection of invalid software copies - KB971033. Should I install them?
I have removed Norton with the tool you sent.
I have removed shortcuts to EBAY and HP Games and the PC Decrapifier also had it listed.
I have installed Kaspersky Pure 3.0.
I have installed Microsoft Office XP 2000 and activated it through Microsoft.
I have run a full scan with Kaspersky.
Ran PCdecrapifier again and am not sure what can be eliminated. The following is the count of items per publisher, total of 48:
Do you want the item names on each of these?
What steps should I take next?
I finished much faster than I expected. On the external harddrive was an IMAGE COPY. Would an Image copy now save all the software installed, updates, and current files?
Yes, but let's wait on backing up an image till all the software is up to date. I'd like for you to run the following two programs so we can see where we are at:
Would an Image copy now save all the software installed, updates, and current files?
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