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Browsers freeze after sleep state

browser memory

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#1
MiaPete

MiaPete

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After I lock my computer to leave for awhile, my browsers, regardless if they are open or closed and I open them, dont work and get stuck in (not responding) mode. I have tried different combinations of closing and reopening but the only fix is to reboot the machine. It happens with all browsers, so not sure the source but thinking memory possibly.
 
Also, machine will freeze for 2 minutes every once and awhile, and you just have to let it sit and it comes back in about 3 minutes. crazy. Is this related to the other issue? I can see how a memory issue could cause both, but its only the browser and no other resident application.
 
Thanks for the help!

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#2
rockmilk

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Welcome to GTG lets see if any third party software is causing the issue.

 

 

 


  • Hit the start button then type Msconfig.
  • Then under the start up tab disable/un-tick all items.Hit Apply
  • Under the Services Tab put a tick next to the box that says Hide all microsoft services.
  • Un-tick all that remain.Hit Apply and Ok your way out of there.
  • Then reboot the machine,into normal mode and see how it responds from there.
  • Let me know the outcome then I post with instructions that are most relevant to your situation.

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#3
MiaPete

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never done this so please confirm that I still log into windows as usual, and that I can still connect to the internet before I do. tnx.


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#4
rockmilk

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You will still be able to log into windows as usual yes, also your internet connection will not be effected.


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#5
rockmilk

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Also some information on your machine would be nice so if you could produce the two logs below in your next reply that would be great. :)

 

 

 

 


Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.

 

 

Download Autoruns and Autorunsc Unzip it to your desktop.

Then double click autoruns.exe

After the scan is finished then click on File

>>>>>>>>>>> Save <<<<<<<<<<<<<<<

The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.

In other words make sure it is a .txt file instead of .arn Attach the text in your next reply.


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#6
MiaPete

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Below are the results, before rebooting. rebooting now. tnx.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Peter (administrator) on 27-05-2014 at 22:43:35
Running from "C:\Users\Peter\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 09 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/27/2014 07:58:15 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 19.0.2.4814 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1ca4
 
Start Time: 01cf7a0740541ed2
 
Termination Time: 72
 
Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
 
Report Id: bea892f8-e5fa-11e3-af19-643150585d06
 
Error: (05/27/2014 07:56:05 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 35.0.1916.114 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1394
 
Start Time: 01cf7668249a1a5d
 
Termination Time: 87
 
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
Report Id: 70f9b997-e5fa-11e3-af19-643150585d06
 
Error: (05/27/2014 00:03:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5881
 
Error: (05/27/2014 00:03:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5881
 
Error: (05/27/2014 00:03:08 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/27/2014 00:03:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3494
 
Error: (05/27/2014 00:03:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3494
 
Error: (05/27/2014 00:03:06 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/27/2014 00:03:05 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2480
 
Error: (05/27/2014 00:03:05 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2480
 
 
System errors:
=============
Error: (05/27/2014 08:01:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)
 
Error: (05/26/2014 09:56:24 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (05/26/2014 07:05:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the CertPropSvc service.
 
Error: (05/26/2014 07:05:11 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BITS service.
 
Error: (05/26/2014 07:04:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
 
Error: (05/26/2014 07:04:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.
 
Error: (05/26/2014 03:33:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
 
Error: (05/26/2014 03:33:09 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
 
Error: (05/25/2014 04:30:00 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
 
Error: (05/23/2014 09:01:06 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
 
 
Microsoft Office Sessions:
=========================
Error: (05/27/2014 07:58:15 PM) (Source: Application Hang)(User: )
Description: firefox.exe19.0.2.48141ca401cf7a0740541ed272C:\Program Files (x86)\Mozilla Firefox\firefox.exebea892f8-e5fa-11e3-af19-643150585d06
 
Error: (05/27/2014 07:56:05 PM) (Source: Application Hang)(User: )
Description: chrome.exe35.0.1916.114139401cf7668249a1a5d87C:\Program Files (x86)\Google\Chrome\Application\chrome.exe70f9b997-e5fa-11e3-af19-643150585d06
 
Error: (05/27/2014 00:03:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5881
 
Error: (05/27/2014 00:03:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5881
 
Error: (05/27/2014 00:03:08 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/27/2014 00:03:06 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3494
 
Error: (05/27/2014 00:03:06 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3494
 
Error: (05/27/2014 00:03:06 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (05/27/2014 00:03:05 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2480
 
Error: (05/27/2014 00:03:05 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2480
 
 
CodeIntegrity Errors:
===================================
  Date: 2010-12-27 13:29:51.024
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\l3codeca.acm because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 ActiveX (Version: 10.0.45.2)
Adobe Flash Player 11 Plugin (Version: 11.6.602.168)
Adobe Reader 9.4.0 (Version: 9.4.0)
Adobe Shockwave Player (Version: 11.5.1.601)
AMD USB Filter Driver (Version: 1.0.15.94)
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
Atheros Driver Installation Program (Version: 9.2)
ATI Catalyst Install Manager (Version: 3.0.765.0)
AVG 2012 (Version: 12.0.3722)
AVG 2012 (Version: 12.1.2247)
AVG 2012 (Version: 2012.1.2247)
AVG PC Tuneup (Version: 10.0.0.27)
Bejeweled 2 Deluxe (Version: 2.2.0.82)
Bing Bar (Version: 7.0.609.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Blackhawk Striker 2 (Version: 2.2.0.82)
Blasterball 3 (Version: 2.2.0.82)
Bonjour (Version: 2.0.4.0)
Build-a-lot 2 (Version: 2.2.0.82)
Cake Mania (Version: 2.2.0.82)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0310.1824.32984)
Catalyst Control Center Graphics Full Existing (Version: 2010.0310.1824.32984)
Catalyst Control Center Graphics Full New (Version: 2010.0310.1824.32984)
Catalyst Control Center Graphics Light (Version: 2010.0310.1824.32984)
Catalyst Control Center Graphics Previews Common (Version: 2010.0310.1824.32984)
Catalyst Control Center Graphics Previews Vista (Version: 2010.0310.1824.32984)
Catalyst Control Center InstallProxy (Version: 2010.0310.1824.32984)
Catalyst Control Center Localization All (Version: 2010.0310.1824.32984)
CCC Help Chinese Standard (Version: 2010.0310.1823.32984)
CCC Help Chinese Traditional (Version: 2010.0310.1823.32984)
CCC Help Czech (Version: 2010.0310.1823.32984)
CCC Help Danish (Version: 2010.0310.1823.32984)
CCC Help Dutch (Version: 2010.0310.1823.32984)
CCC Help English (Version: 2010.0310.1823.32984)
CCC Help Finnish (Version: 2010.0310.1823.32984)
CCC Help French (Version: 2010.0310.1823.32984)
CCC Help German (Version: 2010.0310.1823.32984)
CCC Help Greek (Version: 2010.0310.1823.32984)
CCC Help Hungarian (Version: 2010.0310.1823.32984)
CCC Help Italian (Version: 2010.0310.1823.32984)
CCC Help Japanese (Version: 2010.0310.1823.32984)
CCC Help Korean (Version: 2010.0310.1823.32984)
CCC Help Norwegian (Version: 2010.0310.1823.32984)
CCC Help Polish (Version: 2010.0310.1823.32984)
CCC Help Portuguese (Version: 2010.0310.1823.32984)
CCC Help Russian (Version: 2010.0310.1823.32984)
CCC Help Spanish (Version: 2010.0310.1823.32984)
CCC Help Swedish (Version: 2010.0310.1823.32984)
CCC Help Thai (Version: 2010.0310.1823.32984)
CCC Help Turkish (Version: 2010.0310.1823.32984)
ccc-core-static (Version: 2010.0310.1824.32984)
ccc-utility64 (Version: 2010.0310.1824.32984)
ChromecastApp (Version: 1.5.316.0)
Chuzzle Deluxe (Version: 2.2.0.82)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Cisco WebEx Meetings
CrossLoop 2.74 (Version: 2.74)
CyberLink DVD Suite (Version: 7.0.2527)
CyberLink MediaShow (Version: 5.0.1307)
CyberLink PowerDVD 9 (Version: 9.0.1.3810)
CyberLink YouCam (Version: 3.0.2511)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.82)
Dora's Carnival Adventure (Version: 2.2.0.82)
Escape Rosecliff Island (Version: 2.2.0.82)
ESU for Microsoft Windows 7 (Version: 1.0.0)
Evernote v. 4.6.6 (Version: 4.6.6.8360)
Faerie Solitaire (Version: 2.2.0.82)
FATE (Version: 2.2.0.82)
Fidelity Active Trader Pro® (Version: 9.5.115.0)
FileOpen Client (Version: 3.0.35.879)
FreeScreenSharing (Version: 0.56.7.0)
Google Chrome (Version: 35.0.1916.114)
Google Drive (Version: 1.15.6556.8063)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Talk Plugin (Version: 2.3.2.0)
Google Talk Plugin (Version: 5.4.1.18709)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
Google Update Helper (Version: 1.3.24.7)
GoToMeeting 5.7.0.1172 (Version: 5.7.0.1172)
Hewlett-Packard ACLM.NET v1.2.1.1 (Version: 1.00.0000)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Game Console
HP Games (Version: 1.0.0.80)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP Photo Creations (Version: 1.0.0.2261)
HP Power Plan Utility (Version: 1.0.6)
HP Quick Launch (Version: 1.0.17)
HP Setup (Version: 1.2.3988.3281)
HP Software Framework (Version: 4.0.108.1)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.003.001.001)
HP User Guides 0178 (Version: 1.02.0000)
HP Wireless Assistant (Version: 4.0.6.0)
HTC BMP USB Driver (Version: 1.0.5375)
HTC Driver Installer (Version: 3.0.0.007)
HTC Sync (Version: 3.0.5551)
iTunes (Version: 10.2.1.1)
Java 7 Update 25 (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.5)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
Jewel Quest 3 (Version: 2.2.0.82)
Jewel Quest Solitaire 2 (Version: 2.2.0.82)
Jing (Version: 2.4.10231)
Junk Mail filter update (Version: 15.4.3502.0922)
LabelPrint (Version: 2.5.2515)
LastPass(uninstall only)
LightScribe System Software (Version: 1.18.12.1)
LiquidTrade (Version: 3.6.3)
LogMeIn (Version: 4.1.1310)
MFL-Pro Suite (Version: 1.0.1.0)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 8.0 (Version: 8.0.225.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Business 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.30214.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Mikogo 4 (Version: 4.6)
Mozilla Firefox (3.6.13) (Version: 3.6.13 (en-US))
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
Mozilla Maintenance Service (Version: 19.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
Music Manager
My Screen Recorder 3.0
Mystery P.I. - The New York Fortune (Version: 2.2.0.82)
NinjaTrader 7 (Version: 7.0.1006)
PaperPort Image Printer 64-bit (Version: 1.00.0000)
Penguins! (Version: 2.2.0.82)
PhotoNow! (Version: 1.1.6904)
Plants vs. Zombies (Version: 2.2.0.82)
Poker Superstars III (Version: 2.2.0.82)
Polar Bowler (Version: 2.2.0.82)
Polar Golfer (Version: 2.2.0.82)
Power2Go (Version: 6.1.3715)
PowerDirector (Version: 8.0.2514)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QuickTime (Version: 7.69.80.9)
Realtek Ethernet Controller Driver For Windows 7 (Version: 7.18.322.2010)
Realtek High Definition Audio Driver (Version: 6.0.1.6206)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Recovery Manager (Version: 5.5.2512)
RiskClient
Roxio CinemaNow 2.0 (Version: 1.0.262)
RtVOsd (Version: 1.0.6)
ScanSoft PaperPort 11 (Version: 11.2.0000)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
SHARP MX/DX Series PCL/PS Printer Driver (Version: 1.00.000)
Skype Click to Call (Version: 6.6.11664)
Skype™ 6.16 (Version: 6.16.105)
Snagit 11 (Version: 11.1.0)
Spoke (Version: 3.6.2248.651)
Spotify (Version: 0.8.2.610.g090a06f8)
Synaptics Pointing Device Driver (Version: 15.3.27.1)
TextTwist 2 (Version: 2.2.0.82)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2850079) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878225) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
Virtual Families (Version: 2.2.0.82)
Virtual Villagers - The Secret City (Version: 2.2.0.82)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Wealth-Lab Pro 6.2 (Version: 6.2.34)
Wheel of Fortune 2 (Version: 2.2.0.82)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Zuma's Revenge (Version: 2.2.0.82)
 
========================= Devices: ================================
 
Name: SGH-T399
Description: SGH-T399
Class Guid: {eec5ad98-8080-425f-922a-dabf3de3f69a}
Manufacturer: SAMSUNG Electronics Co. Ltd. 
Service: WUDFRd
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 52%
Total physical RAM: 3834.9 MB
Available physical RAM: 1812.99 MB
Total Pagefile: 7667.98 MB
Available Pagefile: 4610.5 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.98 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:284.09 GB) (Free:203.88 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.7 GB) (Free:1.96 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\PETERLOWDEN
 
Administrator            Guest                    Peter                    
 
 
**** End of log ****

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#7
MiaPete

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ok im back after reboot. thoughts on log?


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#8
rockmilk

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How is the machine running now, under the clean boot? Also I would like the autoruns log.

 

Thoughts on log will be based on your answers.....


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#9
MiaPete

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machine is running better I think but hard to tell. boot up seemed faster, cleaner. dont know how to show autorun log so please advise. tnx.


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#10
rockmilk

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For now referring back to the clean boot instructions,  please reverse that for me.

 

Now lets then do this...

 

Step 1:              .

 

No need for using the registry cleaner function of CCleaner!!

 

I suggest that you download CCLEANER then run it, hit the option's button then settings,put a tick next to Run Ccleaner when the computer starts.
Also when in options go to advanced tab and put a tick next to close program after cleaning.
This will automate the temporary file removal on your machine and keep it speedy.
Disable all of the start ups on the machine except your antivirus.
To disable hit the tools button then the start up button,then disable.

 

Step 2:      .

 

Hit the start button at the bottom left hand corner of your Screen.
Type or copy and paste appwiz.cpl into the Run Box.
Hit enter.
Scroll down to the following item(s): Note: If you encounter a program that will not remove or is not listed then skip it please.

As an alternative you may use Revo Uninstaller Freeware Here is a good tutorial on the use of Revo Uninstaller.

 

 

AVG 2012 (Version: 2012.1.2247)
AVG PC Tuneup (Version: 10.0.0.27)
Bing Bar (Version: 7.0.609.0)
Bing Rewards Client Installer (Version: 16.0.345.0)
Bonjour (Version: 2.0.4.0)
Google Earth Plug-in (Version: 7.1.2.2041)
Google Toolbar for Internet Explorer (Version: 7.5.5111.1712)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Game Console
HP Games (Version: 1.0.0.80)
HP Support Assistant (Version: 7.0.39.15)
HP Update (Version: 5.003.001.001)
HP Setup (Version: 1.2.3988.3281)
Java 7 Update 25 (Version: 7.0.250)
Java™ 6 Update 17 (64-bit) (Version: 6.0.170)
LightScribe System Software (Version: 1.18.12.1)
LogMeIn (Version: 4.1.1310) (unless paid version as this is no longer free)
Mozilla Maintenance Service (Version: 19.0.2)

 

 

Right Click one at a time and select remove.
Now close the programs and features window.
Once finished reboot the machine.

 

Step 3:    .

 

Then remove AVG from your machine with the tool in the link below.

http://download.avg....4_2012_2125.exe

 

Step 4:      .

 


  • Download TFC by OldTimer to your desktop.
  • Close any open windows
  • Double click the TFC icon to run the program. (Vista/7/8 Users, Right Click and select Run as Admin)
  • TFC will close all open programs itself in order to run
  • Click the Start button to begin the process
  • Allow TFC to run uninterrupted
  • Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean.

Step 5:    .

 

Install a less problematic Antivirus.

 

Avast Free. http://filehippo.com...ast_antivirus /

Bitdefender Free http://www.bitdefend...tions/free.html


Edited by rockmilk, 27 May 2014 - 09:20 PM.

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#11
rockmilk

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Once you have completed the above steps, then please see below.

 

Step 1:    .

 

Reset your hosts file to default, using the fix it in the link below.

http://go.microsoft....?linkid=9668866

 

Step 2:           .

 

Download Autoruns and Autorunsc Unzip it to your desktop.

Then double click autoruns.exe

After the scan is finished then click on File

>>>>>>>>>>> Save <<<<<<<<<<<<<<<

The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.

In other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

 

Step 3:      .

 

Post a new minitoolbox log, report if issues are resolved.


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#12
rockmilk

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Also I would like to let you know about a great freeware program to help you decide on which programs you should remove from your machine, in case you were wondering about anything, I asked you to uninstall.

http://www.shouldiremoveit.com/


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#13
MiaPete

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ok but please confirm 2 things; 1) do I change back the settings in MSconfig first before the new changes, and 2) do I skip the first step (#1) for CCleaner or not?


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#14
rockmilk

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You reverse the steps for the clean boot then reboot.  Make sure and re-enable all of the services!!

 

Then follow the steps starting with CCleaner.

 

There are those who feel that using Msconfig should only be used for diagnostics, so that is why I am having you use the third party software CCleaner to disable your start ups.


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