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Can connect to wirless printer but not internet..


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#1
bigtrucks

bigtrucks

    Member

  • Member
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  • 274 posts

My son bought me a new tower and I can not get it to connect to the internet through the cable companies router. I am connected to my wireless printer but not the router. Why is that?

 

Motorola Surfboard

SBG6580C

 

HP Officejet Pro 8500 A909g Wireless

 

ASUS Desktop  M118B

Rev X.0x

AMD64 Family21 Model19 Stepping1(AMD A6-6400kAPU w/Radeon™HD)

8GB(7.20 useable) RAM

64-bit OS

3.90GHz Graphic

 

Thank You in Advance

Regards

BT


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#2
rockmilk

rockmilk

    Certified monkey.

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Can you get me the log below from your desktop please. :)

 

 

 

 Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


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#3
bigtrucks

bigtrucks

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  • 274 posts

Thanks Certified monkey for the reply.

Here's the log.

 

MiniToolBox by Farbar  Version: 23-01-2014
Ran by Mine (administrator) on 04-06-2014 at 09:21:34
Running from "C:\Users\Mine\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Mine
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : E0-3F-49-E7-9F-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::549f:9b0c:2896:abcd%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, June 04, 2014 9:09:29 AM
   Lease Expires . . . . . . . . . . : Wednesday, June 04, 2014 10:09:29 AM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 235429998
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-0F-2B-26-E0-3F-49-E7-9F-8A
   DNS Servers . . . . . . . . . . . : 65.32.5.111
                                       65.32.5.112
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{0656AE81-D0F6-42D5-97F3-506730B97416}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3022:8d7:713a:29b8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3022:8d7:713a:29b8%14(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  dns-redir-lb-01.tampabay.rr.com
Address:  65.32.5.111

Name:    google.com
Addresses:  2607:f8b0:4002:801::1001
   74.125.21.102
   74.125.21.113
   74.125.21.138
   74.125.21.139
   74.125.21.100
   74.125.21.101

Pinging google.com [74.125.196.113] with 32 bytes of data:
Reply from 74.125.196.113: bytes=32 time=49ms TTL=41
Reply from 74.125.196.113: bytes=32 time=23ms TTL=41

Ping statistics for 74.125.196.113:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 49ms, Average = 36ms
Server:  dns-redir-lb-01.tampabay.rr.com
Address:  65.32.5.111

Name:    yahoo.com
Addresses:  98.138.253.109
   98.139.183.24
   206.190.36.45

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=117ms TTL=44
Reply from 206.190.36.45: bytes=32 time=93ms TTL=44

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 93ms, Maximum = 117ms, Average = 105ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 11...e0 3f 49 e7 9f 8a ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.4     30
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.4    286
      192.168.0.4  255.255.255.255         On-link       192.168.0.4    286
    192.168.0.255  255.255.255.255         On-link       192.168.0.4    286
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.4    286
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.4    286
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 14     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 14     58 2001::/32                On-link
 14    306 2001:0:9d38:6abd:3022:8d7:713a:29b8/128
                                    On-link
 11    286 fe80::/64                On-link
 14    306 fe80::/64                On-link
 14    306 fe80::3022:8d7:713a:29b8/128
                                    On-link
 11    286 fe80::549f:9b0c:2896:abcd/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    306 ff00::/8                 On-link
 11    286 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/04/2014 09:11:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2014 09:37:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2014 09:35:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/02/2014 08:45:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/01/2014 11:51:08 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/31/2014 09:09:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/30/2014 11:55:17 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/30/2014 03:28:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/30/2014 02:51:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/29/2014 10:10:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (06/04/2014 09:10:33 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/03/2014 09:36:43 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/03/2014 09:34:45 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/02/2014 08:44:23 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/01/2014 06:20:39 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.

Error: (06/01/2014 11:50:30 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (05/31/2014 09:26:50 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR3.

Error: (05/31/2014 09:26:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR3.

Error: (05/31/2014 09:26:49 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR3.

Error: (05/31/2014 09:26:48 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR3.

Microsoft Office Sessions:
=========================
Error: (06/04/2014 09:11:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2014 09:37:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/03/2014 09:35:25 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/02/2014 08:45:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (06/01/2014 11:51:08 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/31/2014 09:09:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/30/2014 11:55:17 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/30/2014 03:28:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/30/2014 02:51:52 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/29/2014 10:10:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

=========================== Installed Programs ============================

???? (Version: 16.4.3508.0205)
64 Bit HP CIO Components Installer (Version: 1.2.0)
Adobe Flash Player 13 ActiveX (Version: 13.0.0.214)
Adobe Reader X (10.1.10) MUI (Version: 10.1.10)
AI Suite II (Version: 2.01.06)
AMD Accelerated Video Transcoding (Version: 12.10.100.30409)
AMD Catalyst Install Manager (Version: 8.0.911.0)
AMD VISION Engine Control Center (Version: 2013.0409.2219.38230)
AsBackupWizard (Version: 1.02.01)
Asmedia ASM104x USB 3.0 Host Controller Driver (Version: 1.16.12.0)
ASUS Easy Update 2 (Version: 3.00.08)
ASUS Music Maker (Version: 18.0.3.3)
ASUS MX Suite (Version: 1.13.0.121)
ASUS Video easy (Version: 4.0.1.90)
ASUS WebStorage Sync Agent (Version: 1.1.18.159)
AsusVibe2.0 (Version: 2.0.12.310)
Bing Bar (Version: 7.1.362.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center InstallProxy (Version: 2013.0409.2219.38230)
Catalyst Control Center Localization All (Version: 2013.0409.2219.38230)
CCC Help Chinese Standard (Version: 2013.0409.2218.38230)
CCC Help Chinese Traditional (Version: 2013.0409.2218.38230)
CCC Help Czech (Version: 2013.0409.2218.38230)
CCC Help Danish (Version: 2013.0409.2218.38230)
CCC Help Dutch (Version: 2013.0409.2218.38230)
CCC Help English (Version: 2013.0409.2218.38230)
CCC Help Finnish (Version: 2013.0409.2218.38230)
CCC Help French (Version: 2013.0409.2218.38230)
CCC Help German (Version: 2013.0409.2218.38230)
CCC Help Greek (Version: 2013.0409.2218.38230)
CCC Help Hungarian (Version: 2013.0409.2218.38230)
CCC Help Italian (Version: 2013.0409.2218.38230)
CCC Help Japanese (Version: 2013.0409.2218.38230)
CCC Help Korean (Version: 2013.0409.2218.38230)
CCC Help Norwegian (Version: 2013.0409.2218.38230)
CCC Help Polish (Version: 2013.0409.2218.38230)
CCC Help Portuguese (Version: 2013.0409.2218.38230)
CCC Help Russian (Version: 2013.0409.2218.38230)
CCC Help Spanish (Version: 2013.0409.2218.38230)
CCC Help Swedish (Version: 2013.0409.2218.38230)
CCC Help Thai (Version: 2013.0409.2218.38230)
CCC Help Turkish (Version: 2013.0409.2218.38230)
ccc-utility64 (Version: 2013.0409.2219.38230)
D3DX10 (Version: 15.4.2368.0902)
Firebird SQL Server - MAGIX Edition (Version: 2.1.32.0)
Galería de fotos (Version: 16.4.3508.0205)
Galerie de photos (Version: 16.4.3508.0205)
HydraVision (Version: 4.2.252.0)
Junk Mail filter update (Version: 16.4.3508.0205)
McAfee Internet Security (Version: 12.8.958)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Office (Version: 15.0.4454.1510)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB2758694) (Version: 4.30.2117.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
OEM Application Profile (Version: 1.00.0000)
Photo Common (Version: 16.4.3508.0205)
Photo Gallery (Version: 16.4.3508.0205)
Realtek Ethernet Controller Driver (Version: 7.67.1226.2012)
Realtek High Definition Audio Driver (Version: 6.0.1.7035)
Shared C Run-time for x64 (Version: 10.0.0)
Windows Live (Version: 16.4.3508.0205)
Windows Live ??? (Version: 16.4.3508.0205)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live Family Safety (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live Messenger (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 23%
Total physical RAM: 7370.16 MB
Available physical RAM: 5609.7 MB
Total Pagefile: 14738.51 MB
Available Pagefile: 12753.03 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.88 MB

========================= Partitions: =====================================

1 Drive c: (WIN7) (Fixed) (Total:372.6 GB) (Free:325.07 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:535.84 GB) (Free:535.73 GB) NTFS

========================= Users: ========================================

User accounts for \\Mine

Administrator            Guest                    Mine         

**** End of log ****


Edited by bigtrucks, 04 June 2014 - 07:40 AM.

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#4
rockmilk

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Please remove the item below from add remove programs.

 

 

McAfee Internet Security (Version: 12.8.958)

 

Then run the removal tool.

http://download.mcaf...atches/MCPR.exe

 

Reboot the machine and test the connection...

 

Also you are trying to connect via ethernet correct? As you do not seem to have any wireless adapter installed.

 

 

 

 

 

\


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#5
bigtrucks

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Also you are trying to connect via ethernet correct? As you do not seem to have any wireless adapter installed.

If I have no wireless adapter installed then why does it give me the option to connect wireless? Also how am I connected to the wireless printer?

 

I planned on replacing it with AVG.  I use Revo Advance mode to remove items do I still use the Removal tool from McAfee?


Edited by bigtrucks, 05 June 2014 - 12:44 PM.

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#6
rockmilk

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I would not suggest AVG at all, it is known for causing issues as well.

 

 I would suggest Avast or Bitdefender free.

 

http://filehippo.com...avast_antivirus

http://www.bitdefend...tions/free.html

 

Yes use the Mcafee removal tool even after revo.

 

Let us know the outcome.


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#7
rockmilk

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If I have no wireless adapter installed then why does it give me the option to connect wireless? Also how am I connected to the wireless printer?

 

 

 

Can you post a screen shot of your device manager with the network adapter tree expanded please.

 

You are only showing as having an ethernet driver from your minitoolbox log.

 

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


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#8
bigtrucks

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It took me a few minutes to figure out how to post the image .
 
 

 

Attached Thumbnails

  • gtg.jpg

Edited by bigtrucks, 05 June 2014 - 05:18 PM.

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#9
rockmilk

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Yep you only have an ethernet connection, no wireless........

 

Let us know how you get on.......


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#10
bigtrucks

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Right now I'm wired to the router/modem. Still haven't gotten a response about the wireless printer being connected though. How is that possible if I don't have a wireless adapter or program?


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#11
rockmilk

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Right now I'm wired to the router/modem. Still haven't gotten a response about the wireless printer being connected though. How is that possible if I don't have a wireless adapter or program?

 

To be honest I am not sure,were you able to see it without an ethernet cord attached?. You are able to connect via ethernet, if you wish to connect via wireless a wireless usb device is needed.


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#12
bigtrucks

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Yes. When I first hooked it up in my front room and tried to connect to the internet it popped up with a choice  and wireless was one of the choices . I tried to connect but it said it may take up to 90 minutes. Maybe I need to wait that long, although that seems a little far fetched as far as a time bracket with the newer pcs, for it to locate the router/modem. I'm going to try something and see if I can't get a screen of where it shows the choice of a wireless. Who knows maybe I'm misunderstanding what it is meaning.


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#13
bigtrucks

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So am I reading it wrong? or do I need to get a wireless card for the pc in order to get wireless.

And as far as the printer goes I realized it may be connecting via Bluetooth as the printer has a Bluetooth setting on it. Although I did not set up nor did I see anything for setting it up that way from my pc.

 

wireless.jpg

wireless 2.jpg

wireless3.jpg

wireless4.jpg


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#14
bigtrucks

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I would not suggest AVG at all, it is known for causing issues as well.

 

 I would suggest Avast or Bitdefender free.

 

http://filehippo.com...avast_antivirus

http://www.bitdefend...tions/free.html

 

Yes use the Mcafee removal tool even after revo.

 

Let us know the outcome.

 

 

Ok removed MacAfee and added Bitdefender. Now I have 3 Icons . Which one is the real McCoy and which ones do I remove(if any)?

 

 

AV Bitdefender.png


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#15
rockmilk

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So am I reading it wrong? or do I need to get a wireless card for the pc in order to get wireless.

 

 

Yes you will need a wiireless card or usb device in order to connect wireless desktops do not have wireless as a built in feature and your minitoolbox log confirms no wireless connection device is attached to your machine.

 

 

Also I am not certain why three icons appeared on your desktop you can delete all but one. :)


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