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Can't get rid of virus- regenerating files/process [RESOLVED]


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#1
hunter0

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I've followed all steps but can't get rid of the malware. Cleaner, adaware in safe mode (963 items removed the first time, then about 18 each in the next 3 scans), cwshredder (no virus found), spybot (removed about 3-4 items).

My log is attached. Please help geekstogo, this is killing me.

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#2
greyknight17

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Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Download AboutBuster http://www.greyknigh...tBuster.sfx.exe and uncompress the files to a folder on your the Desktop. Run AboutBuster and click OK. Click Update button to see if there are any updates. Close the program now.

Download and unzip cwsserviceremove to your desktop. use either link below:
http://computercops....ownload&id=3002

Download CWShredder at http://www.greyknigh...hredder.sfx.exe and run it. Uncompress the file and run it. Click on 'I Agree' button if you agree with it. Click on 'Fix' (it will automatically fix anything it finds for you) and OK. If it asks if you want to delete a certain random file, choose No and post that filename here. Let it finish the scan and then hit Next and Exit.

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

180solutions

WildTangent - This is an online gaming package that is installed by a number of third party applications and even OEMs, ISPs and AIM. The games aspect of this is really rather cool. The being installed without you asking for it isn't cool at all. They collect information about you and your usage. We recommend uninstalling it.


Go to Start->Run and type in services.msc and hit OK. Then look for Network Security Service (NSS) ( 11F#`I) and double click on it. Click on the Stop button and under Startup type, choose Disabled.

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\zdahe.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\zdahe.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\zdahe.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\zdahe.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\zdahe.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\zdahe.dll/sp.html#37049
R3 - Default URLSearchHook is missing
O2 - BHO: Class - {EEBD9A89-4BF8-ABEE-35B7-D9119850B905} - C:\WINDOWS\appbd32.dll
O4 - HKLM\..\Run: [HPLaptopGamesActiveMenu] C:\Program Files\WildTangent\ActiveMenu\HPLaptop\Games\ActiveMenu.exe
O4 - HKLM\..\Run: [sais] c:\program files\180solutions\sais.exe
O4 - HKLM\..\Run: [ipni.exe] C:\WINDOWS\ipni.exe
O4 - HKLM\..\Run: [sysug.exe] C:\WINDOWS\sysug.exe
O4 - HKLM\..\Run: [netiu.exe] C:\WINDOWS\netiu.exe
O4 - HKCU\..\Run: [Bgc] C:\WINDOWS\System32\?ttrib.exe
O4 - HKCU\..\Run: [Notn] C:\Documents and Settings\Owner\Application Data\wtta.exe
O23 - Service: Network Security Service (NSS) ( 11F#`I) - Unknown owner - C:\WINDOWS\system32\d3fj32.exe


Run AboutBuster and click Begin Removal button. Once that's done, just hit the OK button. Click Exit once you are done. Click the OK button and it should exit. Open up the 'Ab LogFile.txt' (which was created in the same folder as AboutBuster) and post the log here.

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\netiu.exe
C:\WINDOWS\system32\d3fj32.exe
C:\WINDOWS\appbd32.dll
C:\Program Files\WildTangent\
c:\program files\180solutions\
C:\WINDOWS\ipni.exe
C:\WINDOWS\sysug.exe
C:\Documents and Settings\Owner\Application Data\wtta.exe


Do a search for ?ttrib.exe and right click on any of the files found. Go to Properties->Version tab and see if it's from Microsoft. Do this for each file found. If it's not from Microsoft (or doesn't even have a version tab) and it was created recently, then delete it.

Double click on the cwsserviceremove.reg file you unzipped earlier. Say yes to merge.

Restart and run a new HijackThis scan. Save the log file and post it here.
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#3
hunter0

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Thank you greyknight!. I've run the programs as indicated and my logs are attached.

Geeks Go! (I think it's all clean)

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#4
greyknight17

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OK, could you do another scan for HijackThis because this doesn't look right. For the HijackThis log you have this as the last line:

O14 - IERESET.INF: START_PAGE_URL=http://www0

Seems incomplete. You can check easily by doing a scan and scrolling down (don't fix anything) and see if it stops at that O14 entry or not. I think there should be some O16 entries. So try the scan again and save the log. Post it here.
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#5
hunter0

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Here's the log. Things may have changed a bit...I upgraded to SP2 since I thought it was clean...I hope it's ok.

Thanks for double checking for me. I think it looks good.

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#6
greyknight17

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Yes, that's ok.

Your log is clean.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer and uncheck the same box to enable System Restore.

Make sure to get the latest updates for Windows and Internet Explorer at http://v5.windowsupd...t.aspx?ln=en-us.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial and use the tools provided.

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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