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WD My Passport External Hard Disk Problem


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#1
kenchew

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Hi,

 

I've been using MyPassport and it worked fine until one day it couldn't be accessed. Need help to access my WD My Passport 1TB External Hard Disk as it contains important files. 

 

1. It is detecting on USB (as shown in the bottom right corner) of my bottom taskbar (Refer pic).

detected usb.jpg

 

2.It takes a while to detect in My Computer. But it shows as Local Disk (F:) in My Computer (Refer pic). Previously the disk has its own name. The "green bar" at the top takes a while to load whenever I click on the drive.

My Computer.jpg

 

3. Double clicking on the drive takes a while for the green bar to load, and then a popup appears "You need to format the disk in Drive F: before you can use it" and when I click cancel, it takes a while and then another popup says "F: is not accessible. Data error (cyclic redundacy check)."

 

4. Assessing Disk Management also takes a while but it still shows as Drive F: and it shows as 100% Free, *gasp* (Refer attached)

Disk Management.jpg

 

5. Tried using WD Data Lifeguard Diagnostics and Smart Status: Not available in Physical Drive. Logical Drive shows F:, but no other info is available (Refer pic)

WD Data Lifeguard Diagnostics.jpg

 

6. When I tried running Quick Test in the Lifeguard Diagnostics, the estimated time keeps going from 1 hours to 6-7 hours, then I decided to abort it.

 

7. Right clicking and viewing the properties in Lifeguard Diagnostics shows the Health Status Warning

Health Status Warning.jpg

 

8.I also tried using another USB3.0 cable which I've borrowed from a friend, but it still has the same problems.

 

Appreciate if any of you can help fix this problem so that I can re-access my files. Thanks a lot in advance!


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#2
paws

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Hi, This sounds like it could be bad news.....

 

Its possible that your ext hard drive has died, or is just about to..... 

 

Check your back ups as a first priority to establish that all your important stuff ( data on your external drive ) has at least 2 extra back ups in different locations (obviously not on the ext hard drive concerned.....) if your extra back ups are Ok and fully up to date then you can try and repair the drive.... but the chances of a repair succeeding are not over high.....

 

If your back up strategy has failed you on this occasion or if the stuff on your external drive is your main back up and the secondary back ups are not adequate then you could be in trouble.

 

If the drive spins up Ok, it would be worth booting to a live distro of Linux ( Linux Puppy is good) and use Puppy to copy off your files to another drive.( sometimes Linux will be able to "see" files that Windows can't)

 

Post back if you need directions on this and one of my fellow techs will likely post them up for you ( I am on holiday from today for a fortnight)

 

If the data is really important to you ( and your back ups have failed) then it may be wise to consider sending the drive to a data recovery specialist as they can often work wonders by reassembling your drive in a laboratory ( clean room etc) using jigs set to very fine engineering tolerances, replace the PCB and drive heads etc.... however this work is specilaist, and therefore costly so is only used when the data is valuable ( costs vary, but can quickly escalate depending on the amount of the data to be recovered and the severity of the problem.....starting at around £400 or so (GBP) ( USD $600) and rising in many cases into the thousands....

 

If your data is not that valuable then providing the ext hard drive spins up OK  then it may be worthwhile running chkdsk with the r switch or the Manufacturers disc checking/repair utility ( Note if the disc won't spin up then there very little that can be done outside of a specialist workshop/laboratory )

 

Its important to remember that running disc checking or repair utilities is sometimes a quick and effective way of achieving a result....... howewever running them does stress the drive and if its already just on the point of failure... it could tip it over the edge....

 

Once you get the ext drive connected and spinning up, make sure you get any available data off safely at the first attempt..... ( it may not spin up again when connected so regard this as a last golden opportunity if you can

Regards

paws


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#3
kenchew

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Hi paws,

 

Thanks a lot for your prompt reply.

 

Unfortunately, this is the main source of backup and my secondary source of backup is not up to date. However, the hard disk seems to be spinning. I think I will try the booting to a live distro (Linux puppy) option to get a copy of the files first. 

 

Appreciate if one your fellow techs can assist with the instructions. Thanks in advance.

 

P/S: Happy holidays to you. 


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#4
phillpower2

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Hello kenchew,

 

Please see below;

 

=================== 

***Required Hardware*** 

CD Burner (CDRW) Drive, 

Blank CD, 

Extra Storage Device (USB Flash Drive, External Hard Drive)  

=================== 

 

1. Save these files to your Desktop/Burn Your Live CD:

  • Download Latest Puppy Linux ISO (i.e.: lupu-528.iso) 

    Download BurnCDCC ISO Burning Software 

     

    There are instructions on how to boot from flash drive with puppy here; http://www.pendrivel...e-from-windows/ 

     

     

  • Open BurnCDCC with Windows Explorer 

  • Extract All files to a location you can remember 

  • Double Click 1%20BurnCDCC%20Icon.PNG BurnCDCC 

  • Click Browse 2%20BurnCDCC%20Browse%20Button.PNG and navigate to the Puppy Linux ISO file you just downloaded 

  • Open/Double Click that file 

    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x 

  • Click Start 3%20BurnCDCC%20Start%20Button.PNG 

  • Your CD Burner Tray will open automatically 

  • Insert a blank CD and close the tray 

  • Click OK 

Puppy Linux Live CD will now be created 

 

2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second 

  •  

  • Start the computer/press the power button 

  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup" 

    (Usually shown during the "Dell" screen, or "Gateway" Screen) 

  • Once in the BIOS, under Advanced BIOS Options change boot priority to: 

    CD-ROM 1st, Hard Drive 2nd 

  • Open your ROM drive and insert the disk 

  • Press F10 to save and exit 

  • Agree with "Y" to continue 

  • Your computer will restart and boot from the Puppy Linux Live CD 

     

    4%20BIOSBootPriorityImage.png 

 

 

 

3.  Recover Your Data 

  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM).  You will see a fully functioning Graphical User Interface similar to what you normally call "your computer".  Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning.  Also, double clicking is not needed in Puppy.  To expand, or open folders/icons, just click once.  Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to.  This is normal.  Ready?  Let's get started. 

     

    3a. Mount Drives 

  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG 

  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 

  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 

  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 

  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 

 

3b. Transfer Files.

  •  

  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 

  • Open your old hard drive i.e. sda1 

  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1 

  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 

  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. 

 

For The Novice:  The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos

 

Remember to only click once!  No double clicking!  Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy.  Choose COPY each time you drag and drop. 

 

YOU ARE DONE!!!  Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer.  Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations! 

 

 

 

PuppyLinux528screenshot.png 

 


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#5
kenchew

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Hi phillpower2,

 

Thanks for assisting. Before I proceed, just wanted to clarify some of the steps below since I am trying to recover files which are located in my external hard drive (not from my internal laptop hard drive). As I do not have a sizable spare external hard disk available, I am planning to transfer the files from the faulty external hard drive to my in-built laptop hard drive. I am also planning to boot puppy linux from an USB drive.

  • 3a. Mount Drives (For this step, do I mount the faulty external hard drive and then mount both of my partitions of my in-built laptop hard drive?)

  • Click the Mount Icon located at the top left of your desktop. 5%20Puppy%20Linux%20Mount%20Icon.PNG
  • A Window will open.  By default, the "drive" tab will be forward/highlighted.  Click on Mount for your hard drive. 
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount. 
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted. 
  • If using an external hard drive for the data recovery, do this under the "drive" tab.  Mount it now. 

     

  • 3b. Transfer Files.

  •  
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon. 
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows) 
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window. (I will be dragging files from my faulty external hard disk to my in-built laptop hard disk)

I have highlighted my enquiries above in blue. Just wanted to have clarification before I proceed.

 

Thanks for your help and patience.


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#6
phillpower2

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You mount the HDD that has issues and then drag and drop the data to your good storage device, a better explanation than I can offer here

 

Installing Puppy on USB Flash Disk tutorial here


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#7
kenchew

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Seems like bad news. It says "Unable to mount sdc1" when I tried to mount the external hdd. Any other options?


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#8
phillpower2

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You could try Ddrescue - Data recovery tool, details here

 

Can I ask how much free storage space is/was available on the drive and have you tried connecting the device to another computer.

 

It is worth mentioning that it could be the external HDD housing that has issues, this can be checked by removing the HDD and using a HDD enclosure or adapter or by fitting it into another computer as a second HDD.


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#9
kenchew

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Hi phillpower2,

 

I think available space on the External HDD is around 400GB. So about 40% free. Yes, I've tried plugging in to different PCs and but still couldn't access the external HDD.

 

I'm willing to try the Ddrescue. But it seems kind of complicated. Able to share a walkthrough on it?


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#10
phillpower2

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Hello kenchew,

 

Plenty of free space so hopefully data corruption being the cause of the issue can be ruled out.

 

Ddrescue tutorial here

 

Something else that you can try first is Recuva (free), see here


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#11
kenchew

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Thanks! Will try the Recuva option over the weekend. Will post on the results of the attempt.


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#12
phillpower2

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Fingers crossed for you, good luck  :thumbsup:


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#13
kenchew

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Good news! Managed to recover my files in the hard disk and copied all the available files onto my laptop hard drive with Recuva. Thanks.

 

But just curious, noticed Recuva ignored 1,608 files after it scanned for files. Just wanted to make sure I get all the files from the hard disk. (If the ignored files, were deleted files when the hard disk was working, then I'm fine with that)

 

Recuva.jpg

 

 


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#14
phillpower2

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Glad to hear that you have had success with Recuva  :thumbsup:

 

I cannot speculate what the files that you mention are, try running Recuva again.


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#15
kenchew

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Ran Recuva again and got the same number of files ignored again.


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