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Freezing, screens "jumping"...... [Solved]


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#16
Robin Weisbrod

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 Results of screen317's Security Check version 0.99.84  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Microsoft Security Essentials   
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 55  
 Java version out of Date!
 Adobe Flash Player 13.0.0.214  
 Adobe Reader XI  
 Mozilla Firefox (29.0.1)
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
 WinPatrol winpatrol.exe
 BillP Studios WinPatrol WinPatrol.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 


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#17
Naathim

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Hi :)
 
Your Java needs updating urgently.
 
Updating Java manually

  • Click the Start button
  • Click Control Panel
  • Double click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed.
  • If prompted (during the installation) to also install ASK toolbar, leave this unchecked - Ask does not have a good reputation.
  • From Control panel also please remove any older versions of Java - do not leave them installed!.

= = = = = = = = = = = = = = = = = = = =


Download DelFix by Xplode and save it to your desktop.

  • Run the tool by right click on the 51a5ce45263de-delfix.png icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run.
  • The program will run for a few seconds and display a notepad report.
  • Paste it for my review.


    Cheers,
    Naat :)

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#18
Robin Weisbrod

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# DelFix v10.7 - Logfile created 12/06/2014 at 12:53:33
# Updated 27/04/2014 by Xplode
# Username : Heather - GW-PC
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\zoek_backup
Deleted : C:\AdwCleaner
Deleted : C:\zoek-results.log
Deleted : C:\zoek-results2014-06-09-183106.log
Deleted : C:\zoek-results2014-06-09-185914.log
Deleted : C:\Users\Heather\Desktop\AdwCleaner.exe
Deleted : C:\Users\Heather\Desktop\Extras.Txt
Deleted : C:\Users\Heather\Desktop\JRT.exe
Deleted : C:\Users\Heather\Desktop\JRT.txt
Deleted : C:\Users\Heather\Desktop\OTL.Txt
Deleted : C:\Users\Heather\Desktop\OTL.exe
Deleted : C:\Users\Heather\Desktop\SecurityCheck.exe
Deleted : C:\Users\Heather\Desktop\zoek.exe
Deleted : C:\Users\Heather\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\Heather\Downloads\SecurityCheck.exe
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner
Deleted : HKLM\SOFTWARE\TrendMicro\Hijackthis

~ Cleaning system restore ...

Deleted : RP #262 [Removed Google Drive | 06/08/2014 03:36:04]
Deleted : RP #263 [zoek.exe restore point | 06/09/2014 13:41:17]
Deleted : RP #264 [zoek.exe restore point | 06/09/2014 18:23:19]
Deleted : RP #265 [zoek.exe restore point | 06/09/2014 18:56:50]
Deleted : RP #266 [Installed Microsoft Fix it 50906 | 06/09/2014 19:31:39]
Deleted : RP #267 [zoek.exe restore point | 06/10/2014 14:55:30]
Deleted : RP #268 [Windows Update | 06/10/2014 22:10:17]
Deleted : RP #269 [Windows Update | 06/12/2014 03:19:38]
Deleted : RP #270 [Installed Java 7 Update 60 | 06/12/2014 16:46:43]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########
 


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#19
Naathim

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Hi :)
 
Now, before I'll post you my all-clean, let's update the necessary drivers.
 
Download Slimdrivers to your desktop
Install the programme and on completion run
On the first page select Start Scan
slimdriver.JPG

Once it has completed click the download link on the right hand side (you can only download one driver at a time)
slimdriverscan.JPG

Allow the creation of a restore point prior to downloading and installing.
The driver will now be downloaded and backed up for safety. A reboot will be required on completion

Repeat as required for the necessary drivers
 
 
Tell me something more about your machine performance after these steps. 
 
Cheers,
Naat :)


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#20
Robin Weisbrod

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Well, as of this morning, it is still choppy in the video department.  I also am experiencing this anomaly, where I will be on the Web and for a split second, my web screen shuts down and goes to my desktop screen and just as quickly, it goes back to my web screen.  I also experience a slight lag time when typing.


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#21
Naathim

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Hi :)

During Slimdrivers installation, an unwanted program could have sneak-in. Please go to Control Panel >> Uninstall a program or Programs and Features if in Classic View, and uninstall from there My PC Backup if present. It's really an undesirable one.

I have reviewed your logs once more. Your hardware specification tells me, that this machine is probably just getting old and needs some extra maintenance, like dust cleaning.

Below is the link to a great article about good practices to maintain your machine:
icon_idea.gifWhat to do if your Computer is running slowly
Please note that there are many other reasons for slow computer and plenty of them isn't specifically malware-related.

If you are still concerned about your machine, please visit the appropriate Windows Vista and Windows 7 forum and ask the community for assistance here. Your issues aren't caused by any malicious software.

Now, I think that you are ready to go :thumbsup:

 

Below you will find some general tips and my personal recommendations for staying clean and secure. Take a couple of minutes to read them, maybe some of them will help you to stay better protected in the future :)

First of all, staying updated is crucial, not only for your operating system, but also for any third-party installed software. Exploits are often found in software that is delivered by external vendors.

icon_exclaim.gifjava.gif Actually Java is one of the most vulnerable third party software products to malware (especially exploits). I highly recommend that you completely uninstall Java unless you need it to run an important piece of software, or at least disable it in your browsers. If java is not necessary for you, but you want to keep it, please visit this link and disable it in your browsers. Also remember to update it whenever a new release is available.

icon_exclaim.gifStart%20Orb.jpg Bare in mind that the bugs will always appear, as well as matching fixes. The best way to stay always updated is to enable automatic updates.

icon_idea.gif How-to for Windows 7


icon_exclaim.gif A few good methods to keep your installed software up to date would be to use Secunia Personal Software Inspector or FileHippo.

icon_exclaim.gif For good maintenance of your computer, these two are must-have in my opinion:


icon_arrow.giftfc.pngTFC
A small tool that is used to clean unneeded temporary files. Very simple - you just run it and press the Start button. Be sure to finish all your work and save it before using TFC, because it will kill all processes and force a reboot to do its job properly.
TFC Download
icon_arrow.gif51a46ae42d560-malwarebytes_anti_malware.Malwarebytes' Anti-Malware
The best scanner ever, used frequently on many forums to deal with malware. It should be your first move when any unexpected symptoms will appear on your machine. As you already installed it, bare in mind what the wise people around here say: that it is good to perform a scan from time to time. Also remember that the free version is not equipped with automatic updates - so you need to update it manually before every scan.
Malwarebytes' homepage


Now please sit down, grab some coke :pepsi: and read this great article by GaryR and Wingman:
icon_exclaim.gifComputer Security - a short guide to staying safer online. icon_exclaim.gif
It is written with a very simple language for the people who are just average computer users. Read it carefully and you will benefit from some useful advice about safe computing.

After that you may fully enjoy your clean computer once again! :yes:

Or, if you wish to do so, you may read about some more and add some additional security programs that are purely optional. I recommend them because they are very light (even invisible) but should limit your risk of getting infected in two cases involving infections spread by removable media and exploits.

icon_arrow.gifMcShield
McShield was designed to automaticaly scan and detect infections spread by any removable media like flash drives and media cards. After the first installation it will perform a scan of your machine to determine whether it is infected or not, and later it will automatically scan any plugged-in removable media to search for any infections before it is accessible.
McShield - homepage

icon_arrow.gifMalwarebytes' Anti-Exploit
This tool is still in its beta-stage, but as far as I am concerned Malwarebytes' research team is still improving its functionality. It is able to catch and block many exploits we are vulnerable to when surfing the net.
Malwarebytes' website

icon_arrow.gifCryptoPrevent
The CryptoLocker infection is very severe and it leaves private files totally undecryptable. Many great minds in the Antimalware community are trying to find a way to decrypt these files, but the cure is still unknown due to a very complicated encryption key that this nasty little bug uses. The best way to prevent this is to use a small program called CryptoPrevent, which will set some extra policies for executing files in unusual locations.
CryptoPrevent - details & download

icon_arrow.gifUnchecky
Lately we have observed a great infestation of various browser hijackers and adware, which sneak-in into our systems together with 3rd party apps we are installing. This software runs silently in the background and discovers bundled toolbars and additional foistware that is trying to install itself. Obviously it does not cover all of the possibilities so we still need to be careful when installing any new software.
Unchecky - homepage

Well, that's really all from me, unless you have any other questions. If so, just shoot me another message and I will be very glad to answer them :thumbsup:

Cheers,
Naat :)


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#22
Robin Weisbrod

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Thank you for all your help.  I have follwed all of your suggestions, will get the computer physically cleaned and perhaps see if anything physically can be upgraded.  If not, clean most of the stuff out and give this to someone who needs a laptop.  Thank you again.


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#23
Naathim

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You are most welcome :)
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#24
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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