This topic is locked
Hello
Great news, your logs are CLEAN!
But we still have a few things we need to address namely:- I need to remove the tools we installed on your machine.
- I also have some tips and information for you to help prevent infections in the future.
Step 1: Tool Removal with Delfix and Creation of a clean restore point
- Download Delfix from here
- Ensure Remove disinfection tools is ticked
Also tick:- Create registry backup
- Purge system restore
- Click Run
You can uninstall ESET Online Scanner at this time.
I recommend keeping Malwarebytes Anti-Malware installed. Make sure to update it and run it at least once a week. If it finds things such as PUP's (Potentially Unwanted Programs) you can delete those with no worries. However, if it finds something like a trojan, come see us.
Step 2: Installation of FileHippo
Keeping your software updated
Another weapon against malicious programs and viruses is to keeping other programs updated. There are several programs out there that can check for out of date programs on your computer. One is Filehippo. You can run this on a weekly or monthly basis to check your programs for updates and then it will provide a link for you to download them.
Download Filehippo Updatechecker
Step 3: Tips, and Information
Watch what you open in your emails. If you get an email from an unknown source with any attached files, do not open it.
Be careful of the websites you visit.
When installing new programs, don't be "click happy" and click through the screens. Many programs come with adware in them and are set to install them by default. Several programs require that you uncheck or select no to prevent the installation. Take you time and read each screen as you go.
To help protect yourself while on the web, I recommend you read How did I get infected in the first place?
Are there any further issues I can assist you with?
Sign In
Create Account
