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Internet connection slow on one computer


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#1
peter plus

peter plus

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My wife's Lenovo laptop has a download speed of 0.23Mpbs.

The other devices run at around 20.00Mbps

i have reset the PC as it was showing an 0xc000021 error andrun a Malwarebytes scan which detected 103 objects to quarantine.

 


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#2
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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Please go to the malware forum and follow the instructions at the top....Especially the Click Here.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in that forum.
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#3
peter plus

peter plus

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Hi again.

 

I went to malware forum.

 

Machiavelli advised me it was not a malware problem and to come back here.

 

I have re-installed factory default but the problem is still there in fact worse as I cannot connect at all at the moment.

it is intermittent


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#4
rockmilk

rockmilk

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Hello lets see a minitoolbox log from the machine please.

 

 

Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


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#5
peter plus

peter plus

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MiniToolBox by Farbar  Version: 13-06-2014
Ran by Sara (administrator) on 17-06-2014 at 15:04:37
Running from "F:\"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR956x Wireless Network Adapter = Wi-Fi (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)
Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30) = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : Sara-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
 
Wireless LAN adapter Local Area Connection* 12:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 1A-D2-24-9A-64-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : 48-D2-24-9A-64-AF
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::99f7:30b:677c:4f48%17(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.9(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 17 June 2014 10:20:01
   Lease Expires . . . . . . . . . . : 18 June 2014 10:28:11
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 323539492
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-B2-61-04-20-89-84-F0-54-FC
   DNS Servers . . . . . . . . . . . : 194.168.4.100
                                       194.168.8.100
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Bluetooth Network Connection:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 48-D2-24-9A-97-D1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 20-89-84-F0-54-FC
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter isatap.{01B3BD7F-CFA5-4958-BA21-897E34BCDC76}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 14:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:78:175d:c103:f04a(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::78:175d:c103:f04a%19(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100
 
Name:    google.com
Addresses:  2a00:1450:4009:809::1005
 173.194.41.163
 173.194.41.166
 173.194.41.165
 173.194.41.169
 173.194.41.161
 173.194.41.164
 173.194.41.174
 173.194.41.160
 173.194.41.162
 173.194.41.167
 173.194.41.168
 
 
Pinging google.com [173.194.41.161] with 32 bytes of data:
Reply from 173.194.41.161: bytes=32 time=21ms TTL=57
Reply from 173.194.41.161: bytes=32 time=25ms TTL=57
 
Ping statistics for 173.194.41.161:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 25ms, Average = 23ms
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100
 
DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=199ms TTL=46
Reply from 206.190.36.45: bytes=32 time=193ms TTL=46
 
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 193ms, Maximum = 199ms, Average = 196ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 18...1a d2 24 9a 64 af ......Microsoft Wi-Fi Direct Virtual Adapter
 17...48 d2 24 9a 64 af ......Qualcomm Atheros AR956x Wireless Network Adapter
 16...48 d2 24 9a 97 d1 ......Bluetooth Device (Personal Area Network)
 12...20 89 84 f0 54 fc ......Qualcomm Atheros AR8172/8176/8178 PCI-E Fast Ethernet Controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 19...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.9     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.9    281
      192.168.0.9  255.255.255.255         On-link       192.168.0.9    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.9    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.9    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.9    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 19    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 19    306 2001::/32                On-link
 19    306 2001:0:5ef5:79fd:78:175d:c103:f04a/128
                                    On-link
 17    281 fe80::/64                On-link
 19    306 fe80::/64                On-link
 19    306 fe80::78:175d:c103:f04a/128
                                    On-link
 17    281 fe80::99f7:30b:677c:4f48/128
                                    On-link
  1    306 ff00::/8                 On-link
 19    306 ff00::/8                 On-link
 17    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\windows\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog9 01 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 11 C:\windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [64000] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/17/2014 07:56:09 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: SARA-PC)
Description: App winstore_cw5n1h2txyewy!Windows.Store did not launch within its allotted time.
 
Error: (06/16/2014 01:36:18 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddWin32ServiceFiles: Unable to back up image of service McAfee Network Agent since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
.
 
Error: (06/13/2014 03:10:26 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddWin32ServiceFiles: Unable to back up image of service McAfee Network Agent since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
.
 
Error: (06/12/2014 02:15:30 PM) (Source: McLogEvent) (User: NT AUTHORITY)
Description: 1
 
 
System errors:
=============
Error: (06/17/2014 11:49:06 AM) (Source: DCOM) (User: SARA-PC)
Description: {209500FC-6B45-4693-8871-6296C4843751}
 
Error: (06/17/2014 10:20:17 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.9.
The computer with the IP address 192.168.0.21 did not allow the name to be claimed by
this computer.
 
Error: (06/17/2014 10:18:37 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.9.
The computer with the IP address 192.168.0.21 did not allow the name to be claimed by
this computer.
 
Error: (06/17/2014 09:53:30 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.9.
The computer with the IP address 192.168.0.21 did not allow the name to be claimed by
this computer.
 
Error: (06/17/2014 08:43:35 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.9.
The computer with the IP address 192.168.0.21 did not allow the name to be claimed by
this computer.
 
Error: (06/17/2014 08:41:38 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.9.
The computer with the IP address 192.168.0.21 did not allow the name to be claimed by
this computer.
 
Error: (06/17/2014 08:41:25 AM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: 
%%2147942405
 
Error: (06/17/2014 08:41:25 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error: 
%%2147942405
 
Error: (06/17/2014 08:31:09 AM) (Source: NetBT) (User: )
Description: The name "WORKGROUP      :1d" could not be registered on the interface with IP address 192.168.0.9.
The computer with the IP address 192.168.0.21 did not allow the name to be claimed by
this computer.
 
Error: (06/17/2014 06:54:50 AM) (Source: DCOM) (User: SARA-PC)
Description: {209500FC-6B45-4693-8871-6296C4843751}
 
 
Microsoft Office Sessions:
=========================
Error: (06/17/2014 07:56:09 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: SARA-PC)
Description: winstore_cw5n1h2txyewy!Windows.Store
 
Error: (06/16/2014 01:36:18 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddWin32ServiceFiles: Unable to back up image of service McAfee Network Agent since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
 
Error: (06/13/2014 03:10:26 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddWin32ServiceFiles: Unable to back up image of service McAfee Network Agent since QueryServiceConfig API failed
 
System Error:
The system cannot find the file specified.
 
Error: (06/12/2014 02:15:30 PM) (Source: McLogEvent)(User: NT AUTHORITY)
Description: 1
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2710 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.4.0.2710 - Adobe Systems Incorporated) Hidden
AMD Accelerated Video Transcoding (Version: 12.10.100.30424 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{B6CEDB2C-C8F8-7213-7BDD-9409B34F77EA}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2013.0424.1659.28626 - Advanced Micro Devices, Inc.) Hidden
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.4.4.0 - AppEx Networks)
AMD VISION Engine Control Center (x32 Version: 2013.0424.1659.28626 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0424.1659.28626 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0424.1659.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0424.1658.28626 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0424.1659.28626 - Advanced Micro Devices, Inc.) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.64.49.0 - Conexant)
Dolby Advanced Audio v2 (HKLM-x32\...\{B9E70C7A-9F85-4A39-A4A3-BFA3C3BF7613}) (Version: 7.2.8000.17 - Dolby Laboratories Inc)
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 8.0.2.11 - Lenovo)
Energy Management (x32 Version: 8.0.2.11 - Lenovo) Hidden
FreeRide Games (HKLM-x32\...\{6C26A305-4549-4A8A-9F03-25719C03B0FB}) (Version: 07.05.80.00 - Exent Technologies)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 35.0.1916.153 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.7 - Google Inc.) Hidden
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Lenovo EasyCamera (HKLM-x32\...\{E0A7ED39-8CD6-4351-93C3-69CCA00D12B4}) (Version: 6.2.9200.10227 - Realtek Semiconductor Corp.)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 8.0.0.1219 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 8.0.0.1219 - CyberLink Corp.) Hidden
Lenovo pointing device (HKLM\...\Elantech) (Version: 11.4.14.1 - ELAN Microelectronic Corp.)
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.4331.52 - CyberLink Corp.)
Lenovo PowerDVD10 (x32 Version: 10.0.4331.52 - CyberLink Corp.) Hidden
Lenovo Solution Center (HKLM\...\{B8908ABE-8AAE-41FD-A367-391CD492981B}) (Version: 2.0.018.00 - Lenovo Group Limited)
Lenovo VeriFace (HKLM\...\Lenovo VeriFace) (Version: 5.0.13.5261 - Lenovo)
McAfee Internet Security (HKLM-x32\...\MSC) (Version: 12.8.958 - McAfee, Inc.)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Nitro Pro 8 (HKLM\...\{34BE77EE-B563-49D7-A8A0-FFD76D29BBD3}) (Version: 8.0.10.7 - Nitro)
OEM Application Profile (HKLM-x32\...\{548083DD-D99B-2CE1-8D2B-D78BEB834F7A}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.9109 - CyberLink Corp.)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.220 - Qualcomm Atheros Communications)
Qualcomm Atheros Client Installation Program (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Qualcomm Atheros)
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.15 - Qualcomm Atheros Communications Inc.)
Realtek Card Reader (HKLM-x32\...\{F0A8BF4A-972F-41E0-9800-1EFE3BF28266}) (Version: 6.2.9200.39042 - Realtek Semiconductor Corp.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SugarSync Manager (HKLM-x32\...\SugarSync) (Version: 1.9.61.90905 - SugarSync, Inc.)
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.15 - Lenovo)
UserGuide (x32 Version: 1.0.0.15 - Lenovo) Hidden
Windows Driver Package - Lenovo (ACPIVPC) System  (06/15/2012 8.1.0.1) (HKLM\...\71BC3FD63F450BA0A957AAECBDB4A000C4F2BE42) (Version: 06/15/2012 8.1.0.1 - Lenovo)
Windows Driver Package - Lenovo (WUDFRd) LenovoVhid  (06/19/2012 10.13.29.733) (HKLM\...\8A223E56FB1ED4F697B54E5BF96F1EB63B512684) (Version: 06/19/2012 10.13.29.733 - Lenovo)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 39%
Total physical RAM: 3268.25 MB
Available physical RAM: 1967.61 MB
Total Pagefile: 6468.25 MB
Available Pagefile: 4749.88 MB
Total Virtual: 4095.88 MB
Available Virtual: 3974.7 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows8_OS) (Fixed) (Total:892.08 GB) (Free:856.52 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:25 GB) (Free:24.9 GB) NTFS
4 Drive f: () (Removable) (Total:0.96 GB) (Free:0.9 GB) FAT
 
========================= Users: ========================================
 
User accounts for \\SARA-PC
 
Administrator            Guest                    Sara                     
 
 
**** End of log ****

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#6
rockmilk

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Lets set a static ip for your machine.

http://www.howtogeek...a-or-windows-7/

 

Follow the instructions exact except when it reads Right-click on your local adapter and select Properties. You will want to right click on your wireless.......

Qualcomm Atheros AR956x Wireless Network Adapter

 

   IPv4 Address. . . . . . . . . . . : 192.168.0.9
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
   Dns 208.67.220.220      208.67.222.222

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#7
peter plus

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ok done


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#8
rockmilk

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Ok, any difference as of yet?


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#9
peter plus

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no difference


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#10
rockmilk

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Hit the start button and type services.msc then scroll down to the computer browser service.
Right click and stop the service.
Right click again and select properties.
Change the start up type to disabled
Hit apply ok.

Repeat the same for the iphelper service.

 

 

Open your device manager hit the start button then right click on computer then select properties then select device manager.

In device manager, click the View menu and select Show hidden devices

Then hit view again and select devices by connection.



Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.


Net BT

Reboot at the prompt to do so....

 

Now open elevated command windows 8

http://www.bleepingc...t-in-windows-8/
Copy and paste the content of the code box, one at a time hitting enter after each.

 

  
ipconfig /flushdns
ipconfig /registerdns
nbtstat -R
nbtstat -RR
 
Now reboot your machine and test the issue.

Edited by rockmilk, 17 June 2014 - 04:41 PM.

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#11
peter plus

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There is no Net BT option


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#12
rockmilk

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There is no Net BT option

 

Can you post a screen shot of the device manager.

http://www.thewindow...-on-windows-8-1


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#13
peter plus

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struggling to get screenshot as laptop does not have office and is not connected to internet


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#14
rockmilk

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Skip the netbt uninstall for now and do the other steps.


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#15
peter plus

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Done this. Looks promising. Now have connection speed of 7Mbps.

Other devices still getting 16Mbps


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