[keenmedic]

  I'm a novice user and I've noticed that Trovi has taken over as my default search. I have Norton 360 as security. I was infected before I downloaded the Norton. How do I get rid of this?

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Hi keenmedic,



My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
• Please do not install any new software while we are working on this system as it may hinder our process.
• Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being ask.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction stop and ask. Do not keep on going.
• Do not repeat the steps if you face any problems.
• I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
• Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
• The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

 

• Step #1 Fix with AdwCleaner
  • Download AdwCleaner by Xplode to your Desktop from the following link.
    • Download Link #1
    • Download Link #2
  • Right-click on AdwCleaner.exe and choose Run as administrator;
  • Click on Scan and let the program run unhindered;
  • When done, click on Clean and allow the system to reboot after it is done;
  • A log will be opened automatically after the restart;
  • Copy and Paste the contents of this log in your reply.

 

• Step #2 Fix with Junkware Removal Tool
  Download Junkware Removal Tool by thisisu to your Desktop from the link below.
  Download Link 1
  Download Link 2
  • Disable your anti-virus to avoid potential conflicts. For more information please acknowledge yourself this article;
  • Run the program either by double-clicking(Windows XP) or Right-clicking and choosing Run as administrator(Windows Vista and above);
  • Please be patient as the tool cleans your system;
  • After completion of the process a log named JRT.txt will automatically open and is save to your Desktop;
  • Copy and Paste the contents of the log in your next reply.

 

• Step #4 Scan with OTL
  • Please download OldTimer's Listit by OldTimer from one of the following locations and save it to your Desktop.
    Download Link 1
    Download Link 2
    Downlaod LInk 3
  • Copy and Paste the following code inside the Custom Scans/Fixes box;
    

    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    dir "%systemdrive%\*" /S /A:L /C
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    rpcss.dll
    /md5stop
    CREATERESTOREPOINT

  • Click the Quick Scan button;
  • After the scan two logs will be produced;
  • Copy and paste the content of the logs in your next reply

 

• Required Log(s):
  • AdwCleaner Log
  • Junkware Removal Tool Log
  • OTL Log(s) --
    • OTL.txt
    • Extras.txt

Regards,
Valinorum

[Valinorum]

Hi keenmedic,



My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

• Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
• Please do not install any new software while we are working on this system as it may hinder our process.
• Malware removal is a complicated process so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
• Please do not try to fix anything without being ask.
• Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
• Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.
• Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
• If you are confused about any instruction stop and ask. Do not keep on going.
• Do not repeat the steps if you face any problems.
• I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
• Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
• The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

 

• Step #1 Fix with AdwCleaner
  • Download AdwCleaner by Xplode to your Desktop from the following link.
    • Download Link #1
    • Download Link #2
  • Right-click on AdwCleaner.exe and choose Run as administrator;
  • Click on Scan and let the program run unhindered;
  • When done, click on Clean and allow the system to reboot after it is done;
  • A log will be opened automatically after the restart;
  • Copy and Paste the contents of this log in your reply.

 

• Step #2 Fix with Junkware Removal Tool
  Download Junkware Removal Tool by thisisu to your Desktop from the link below.
  Download Link 1
  Download Link 2
  • Disable your anti-virus to avoid potential conflicts. For more information please acknowledge yourself this article;
  • Run the program either by double-clicking(Windows XP) or Right-clicking and choosing Run as administrator(Windows Vista and above);
  • Please be patient as the tool cleans your system;
  • After completion of the process a log named JRT.txt will automatically open and is save to your Desktop;
  • Copy and Paste the contents of the log in your next reply.

 

• Step #4 Scan with OTL
  • Please download OldTimer's Listit by OldTimer from one of the following locations and save it to your Desktop.
    Download Link 1
    Download Link 2
    Downlaod LInk 3
  • Copy and Paste the following code inside the Custom Scans/Fixes box;
    

    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    dir "%systemdrive%\*" /S /A:L /C
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    rpcss.dll
    /md5stop
    CREATERESTOREPOINT

  • Click the Quick Scan button;
  • After the scan two logs will be produced;
  • Copy and paste the content of the logs in your next reply

 

• Required Log(s):
  • AdwCleaner Log
  • Junkware Removal Tool Log
  • OTL Log(s) --
    • OTL.txt
    • Extras.txt

Regards,
Valinorum

[Valinorum]

Due to lack of feedback, this topic has been closed.

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