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I need help with windows XP


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#1
itsmesunny

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Hi,

  I am brand new to this forum. I am a Mac user. I just acquired a dell dimension 8300 desktop.

 

 What I am trying to do is update stuff. I have used superspyantispyware most recently. seems to be a good program. It got rid of alot of stuff but not the popups I mention below or the sound.

 

 Before that I was messing with driver updates etc. with what is on the computer and then looking around the net for free anit virus stuff driver updates. I know that support for windows XP ended but got a link from an online chat window at Dell to use and hopefully help me fix some stuff.

 

  Right now there is nothing installed for virus protection. Is there a free Anti Virus and/or Malware program that I can install?

 

  Anyway, it was working fine. Then the audio stopped  there are external speakers hooked up. And then the bad image popups - lots of them. Maybe it was the other way around. I don't remember which came first.

 

  So, right now I am online and found this forum. And I figure that I probably screwed up by messing around with stuff but I'm here and it's working to do this.

 

  One thing - when I go to control panel and go to the Sound and Audio Device Properties, I see that the 'Volume' tab is grey so I cannot click on anything. So I cannot change the volume at all. The other tabs I can, but I don't know what they do really.

 

   Like I said, I am a Mac person and this is all new to me. And O yeah, I cannot upgrade the OS, so I would like to just get this running smoothly and have it for back up.  And I do not have the Install CD.

 

   So what I need I guess is to get antivirus installed, get rid of the darn popups and have the sound back.

 

   Can someone please help me.

 

   Thanks.


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#2
Aura

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Hello itsmesunny and welcome to GeeksToGo :)

 

These pop-ups looks like Adwares to me according to the way you talk of them but they could also be legitimate Windows XP pop-ups as I remember it being very good on that. Before I recommend you to go get checked by a Geek in the Virus, Spyware, Malware Removal section, can I just ask you what are the pop-ups about ? What to they contain, advertise, advice, etc. ? If you actually think that you are infected, you can always request help in the section I previously linked. Just be sure to follow the instructions in this thread in order to get started.

 

I'll be online for a few and hopefully hear back from you soon !


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#3
itsmesunny

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Hi!

thanks for getting back to me.

 

There are a bunch. They all end with the same thing I think. Here is an example.

 

rundII32.exe - Bad Image

The application or DLL:PROGRA~1\SupTab\SEARCH~1DLL is not a valid windows image.Please check this against your installation diskette.

 

Each one has a name and after it is "...32.exe - Bad image"

 

Here are a few:

services

Isass

user init

Explorer

jusched

vprot

ctfmon

 

and there aqre more...


Edited by itsmesunny, 13 June 2014 - 12:27 PM.

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#4
Naathim

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Hi :)
 
Please go to Malware Removal Forum and read the instructions here. Post a new topic there ans one of us will surely help you :thumbsup:
 


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#5
Aura

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Hi!

thanks for getting back to me.

 

There are a bunch. They all start with the same thing I think. Here is an example.

 

rundII32.exe - Bad Image

The application or DLL:PROGRA~1\SupTab\SEARCH~1DLL is not a valid windows image.Please check this against your installation diskette.

 

There are:

services

Isass

user init

Explorer

jusched

vprot

ctfmon

 

and more...

 

Follow Naathim's instructions. Like I thought, you are indeed infected. A trained Geek shall assist you shortly there :)

 

Good luck !


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#6
itsmesunny

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Thanks. I will go there.


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#7
Naathim

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You are welcome :)


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#8
itsmesunny

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ok. I posted a thread. I hope there enough info. I am feeling burned out at the moment and need a break with this mess.

 

I will check back later on this afternoon.

 

Thanks to all of you for helping me.. :yes:


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#9
Naathim

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Hi once again :)

I've taken your thread into custody in the Malware Removal area.

Do not help in this one until our work there will be completed.

Cheers,
Naat :)
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#10
itsmesunny

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Any news?

 

:huh: 


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#11
Aura

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Any news?
 
:huh:


Your other thread in the Virus, Spyware, Malware Removal was closed due to a lack of feedback from you. You can see a Moderator reply on it here. Follow it's instructions and send a PM to Staff member to get it re-opened if you wish to receive assistance.
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#12
itsmesunny

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Big goof on my part. I was waiting here for a response. I contacted Naat with an apology and saw what he has done.

He can unlock the thread - if he's willing, cuz I made such a dumb mistake.

 

Thanks for letting me know.

 

PS Also, I had not clicked on "Follow this Topic."


Edited by itsmesunny, 20 June 2014 - 02:34 PM.

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#13
Naathim

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Hi Sunny :)

I will ask someone to reopen your thread. It's quite late here, but please perform my instructions listed in the aforementioned thread - I will review everything tomorrow :)

Cheers,
Naat :)
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#14
itsmesunny

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Thanks Naat!

 

You're the best.

 

:thumbsup: 


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#15
Naathim

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Hello Sunny :)

 

Your topic has been reopened per your request.

 

Cheers,

Naat :)


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