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Stuck on "starting windows" screen? [Solved]


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#46
Naathim

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Hi :)
 
Please tell me does the below option apply to you:
Dell Backup and Recovery Media request form
 
icon_arrow.gifIf so, using that you will be able to restore the original MBR for your machine and reset your system to its original state.
icon_arrow.gifIf not, please notify me and we will try another approach.

 

Cheers,

Naat


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#47
corn4ahead

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Hi :)
 
Please tell me does the below option apply to you:Dell Backup and Recovery Media request form
 icon_arrow.gifIf so, using that you will be able to restore the original MBR for your machine and reset your system to its original state.icon_arrow.gifIf not, please notify me and we will try another approach.
 
Cheers,
Naat


I don't think that option applies to me because I can't access that diagnostic tool from my PC. It says it needs to be a Dell PC running Windows and I'm not going to be able to access that from my PC as it will not load Windows.

Edited by corn4ahead, 18 June 2014 - 09:53 AM.

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#48
corn4ahead

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Couldn't I try this?.

I don't recall my computer restarting during the process and it also seemed to run the scan relatively quick (under 30 min). Also, fixboot wasn't attempted.

1. Boot from the Windows 7 DVD.
2. Select Repair my computer.
3. Select Command Prompt
4. From the command prompt enter the following command: Chkdsk /R C: where “C” is your boot drive.
5. Answer Y to check the disk the next time that the system restarts.
6. Reboot the system. After the reboot, Windows will check the hard disk and try to repair the damaged area.
7. If you still get the error after this process, repeat the process but try rebuilding the master boot record at the command prompt with the following command: bootrec /fixboot and then rebooting
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#49
Naathim

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No, please don't do that. You have got already messed-up mbr, as you should have Dell one, while previous instructions damaged it and replaced with Windows 7 standard one.

I'm working on it. Should have something more later tonight (it's 6 pm here).
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#50
corn4ahead

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No, please don't do that. You have got already messed-up mbr, as you should have Dell one, while previous instructions damaged it and replaced with Windows 7 standard one.

I'm working on it. Should have something more later tonight (it's 6 pm here).

 

Ok, I will wait for further instructions. Like I said, I was not able to do the Dell Diagnostic thing so we will have to try something different. Thanks again for all your help. I hope we can get this solved soon.


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#51
Naathim

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There is a tool that is worth trying, but I am not familiar with it. I'm discussing it with an expert here, because I need to understand it correctly by all means before deploying it.

 

Please be patient if I won't come back to you tonight, I need to be sure I won't do more harm than good.


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#52
corn4ahead

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Ok, thanks. Hopefully I will hear back from you tonight. Thanks.


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#53
Naathim

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Hi  :)

This set of commands should gain us the access to your recovery partition and rebuild the destroyed mbr. It may or may not work, but I think that this is our best shot for now.

Again we will need a pendrive. Preferably another one then this one containing Windows RE.

On a clean machine there will be two programs to download.
icon_arrow.gifRUFUS
icon_arrow.gifDSRFIX

DSRFIX will come as a zipped file, so you would have to extract it first (mouse right-click > Extract). Remembre its location, we will need an ISO image file from it (DSRFIXCD.ISO).

Plug-in the USB drive into the clear machine and run Rufus. You will see the window like one below:

rufus_en.png

 
Burn the iso image of Recovery Environment you've just downloaded with these settings:

  • Device - make sure that your pendrive is listed;
  • File System - set to FAT;
  • Make sure that Quick format option is checked;
  • Create a bootable disk using - select ISO Image;
  • Click on the small CD icon next to ISO Image - select the extracted DSRFIXCD .iso file.

Press Start ant the process should run.
You will be notified on the lower bar when it will be completed.

Remove your USB drive from this machine and transfer it to the corrupted one.


Insert your USB drive to the corrupted machine and start the computer. Make sure that booting from USB is set.
icon_idea.gif If you don't know how to do it, please refer to the following link: How to boot from a CD or USB drive on any PC.


Please note that this is a DOS (Disk Operating System tool). Take every precautions while working with it!


when the machine boots-up, please enter the following command:

dsrfix /f

and press Enter.

If this procedure will succeed, reboot your machine twice. After the second reboot start tapping F11 key - this should invoke the Recovery procedure.

Let me know the results.

Cheers,
Naat


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#54
corn4ahead

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When trying to run RUFUS, after selecting the dsrfix.iso, I get the error "Unsupported ISO” “This version of Rufus only supports bootable ISOs based on ‘bootmgr/WinPE’ or ‘isolinux’."


Edited by corn4ahead, 19 June 2014 - 09:00 AM.

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#55
Naathim

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OK, so we will use a CD/DVD.

 

Burn this ISO on a CD/DVD, the rest of instruction still applies here.


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#56
corn4ahead

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It looks like we have a failure.

What next?

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#57
Naathim

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I need to consult this one with my supervisor.

I'll keep you posted.

Cheers,
Naat
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#58
corn4ahead

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I need to consult this one with my supervisor.
I'll keep you posted.
Cheers,
Naat

I don't know if this helps but here is the table that appeared when I did the ptedit commabd

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#59
Naathim

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Hi :)

We need to take another close look at your partitions.

 

= = = = = = = = = = = = = = = = = = = =



We will need your clean machine and USB Flashdrive for this operation. Make sure that the USB drive is emptied from your private data, as it will be formatted.

On a clean machine:

There will be three things to download:
icon_arrow.gifRUFUS
icon_arrow.gifWindows 7 x64 Recovery Environment
icon_arrow.gifList Parts x64

Plug-in the USB drive into the clear machine and run Rufus. You will see the window like one below:

rufus_en.png

Burn the iso image of Recovery Environment you've just downloaded with these settings:

  • Device - make sure that your pendrive is listed;
  • File System - set to NTFS;
  • Make sure that Quick format option is checked;
  • Create a bootable disk using - select ISO Image;
  • Click on the small CD icon next to ISO Image - select the downloaded Recovery Environment .iso file.

Press Start ant the process should run.
You will be notified on the lower bar when it will be completed.

After that please move ListParts64.exe file to the root of your USB drive.

Remove your USB drive from this machine and transfer it to the corrupted one.

 

= = = = = = = = = = = = = = = = = = = =



Insert your USB drive to the corrupted machine and start the computer. Make sure that booting from USB is set.
icon_idea.gif If you don't know how to do it, please refer to the following link: How to boot from a CD or USB drive on any PC.

When you reboot you will see this although yours will say Windows 7.

Click repair my computer
 

RepairVista_7275.jpg

Select your operating system



RepairVista_7277202.jpg


Select Command prompt




RepairVista_7277.jpg


At the command prompt type the following:

notepad

and press Enter:

  • The notepad opens. Under File menu select Open.
  • Select Computer, find your flash drive letter and close the notepad.
  • In the command window type e:\listparts64.exe and press Enter
    icon_exclaim.gif Replace letter e with the drive letter of your flash drive (taken from notepad).
  • The tool will start to run.
  • You will see a window similar to the one below:

    listparts.jpg

  • Press Scan button and wait patiently.

It will make a log (Result.txt) on the flash drive. Please copy and paste it to your reply.

Cheers,
Naat :)


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#60
corn4ahead

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Here is the log.

 

ListParts by Farbar Version: 17-04-2014
Ran by SYSTEM (administrator) on 20-06-2014 at 11:27:44
Windows 7 (X64)
Running From: G:\
Language: 0409
************************************************************
 
========================= Memory info ====================== 
 
Percentage of memory in use: 8%
Total physical RAM: 8086.17 MB
Available physical RAM: 7400.8 MB
Total Pagefile: 8084.32 MB
Available Pagefile: 7388.91 MB
Total Virtual: 8192 MB
Available Virtual: 8191.92 MB
 
======================= Partitions =========================
 
1 Drive c: (RECOVERY) (Fixed) (Total:19.53 GB) (Free:10.8 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
4 Drive f: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS
5 Drive g: (Repair disc Windows 7 64-bit) (Removable) (Total:3.75 GB) (Free:3.53 GB) NTFS
6 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
 
  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          698 GB  2048 KB         
  Disk 1    Online         3835 MB      0 B         
 
Partitions of Disk 0:
===============
 
Disk ID: 07F2837E
 
  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    OEM                101 MB    31 KB
  Partition 2    Primary             19 GB   104 MB
  Partition 3    Primary            679 GB    19 GB
 
======================================================================================================
 
Disk: 0
Partition 1
Type  : DE
Hidden: Yes
Active: No
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 5                      FAT    Partition    101 MB  Healthy    Hidden  
 
======================================================================================================
 
Disk: 0
Partition 2
Type  : 07
Hidden: No
Active: Yes
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2     C   RECOVERY     NTFS   Partition     19 GB  Healthy            
 
======================================================================================================
 
Disk: 0
Partition 3
Type  : 07
Hidden: No
Active: No
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 3     D                RAW    Partition    679 GB  Healthy            
 
======================================================================================================
 
Partitions of Disk 1:
===============
 
Disk ID: 06B23381
 
  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary           3834 MB  1024 KB
 
======================================================================================================
 
Disk: 1
Partition 1
Type  : 07
Hidden: No
Active: Yes
 
  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4     G   Repair disc  NTFS   Removable   3834 MB  Healthy            
 
======================================================================================================
============================== MBR Partition Table ==================
 
==============================
Partitions of Disk 0:
===============
Disk ID: 07F2837E
Partition 1: (Not Active) - (Size=102 MB) - (Type=DE)
Partition 2: (Active) - (Size=20 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=679 GB) - (Type=07 NTFS)
 
==============================
Partitions of Disk 1:
===============
Disk ID: 06B23381
Partition 1: (Active) - (Size=4 GB) - (Type=07 NTFS)
 
 
****** End Of Log ****** 

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