[corn4ahead]

I have tried multiple times to get the latest scan that he asked me to run in safe mode however the "Windows resource protection" error keeps popping up. I tried to run as an elevated command prompt and I thought I did but it won't get past that screen pictured above.

I also tried left clicking the cmd prompt and pressed "run as administrator" but still get the same error.

Thanks.

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What we will do is rename the pending file which is blocking SFC and then run SFC offline

Can you start the system from the recovery console and select command prompt type in the following commands and press enter after each :

ren C:\WINDOWS\WINSXS\PENDING.XML PENDING.old

sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

[Essexboy]

What we will do is rename the pending file which is blocking SFC and then run SFC offline

Can you start the system from the recovery console and select command prompt type in the following commands and press enter after each :

ren C:\WINDOWS\WINSXS\PENDING.XML PENDING.old

sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

[corn4ahead]

I'm not sure how you want me to type those in... Are those 4 separate commands or what?

See picture for error I get.

Attached Thumbnails

• 

Edited by corn4ahead, 29 June 2014 - 03:41 PM.

[Essexboy]

As it has come up with file not found then proceed to the next step please

[corn4ahead]

Well. I still got the same Windows resource protection error....

Attached Thumbnails

• 

[Essexboy]

Are you able to get into normal windows now ?

[corn4ahead]

Are you able to get into normal windows now ?

I don't think so. I could try again but the last time I tried it was getting stuck on the "Starting Windows" screen which was what the computer was doing in the first place.

[Essexboy]

OK different tack...

 

In safe mode using explorer do you have the following folder d:\ tools
 

THEN

 

Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that

Try a normal boot on completion

[corn4ahead]

I did not locate tools in my d drive as my d drive is my CD/DVD drive and no disk is in there

[corn4ahead]

I ran the fix scan in FRST and I still couldn't start normal. Stuck on "starting windows" screen.

[Essexboy]

Do you have a tools directory on any of your drives ? If so what drive is it on

[corn4ahead]

I had "administrative tools" in my c:\ drive

[Essexboy]

No not what I was after I am afraid. I was going to try a dos command restore from the recovery partition

I need to have a quick think about this .. The hardware is good it is just the software that is the problem

[Essexboy]

Whilst I am thinking you can ask Dell for a set of backup CD's https://www.dell.com...Index/QuickTest

See the report here under Dell http://www.zdnet.com...ia-legally/4320

[corn4ahead]

I already have a windows iso disk burnt onto a DVD. Why do I need that Dell link