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Malware info from NotePad. I need help. [Solved]


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#151
itsmesunny

itsmesunny

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Actually,  thunder and lightning going on and on the verge of hurricane effects which I LOVE but stay offline.

 

When it's over I will return probably not until tomorrow.

 

Thanks for all you are doing.

 

:wave:


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#152
Essexboy

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No problem, I understand the frustration. Continue with the Dell diagnostics and then run minitoolbox if it fails
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#153
itsmesunny

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Thanks for understanding. :yeah:

 

The sound card  ( CAAP ) came up on the dell '[sound interactive test' as ABNORMAL.

 

I did a test of the drivers and all are up to date - used WinZip.

 

Here is the readout for Mini Tool Kit:

 

MiniToolBox by Farbar  Version: 25-06-2014
Ran by User (administrator) on 03-07-2014 at 12:43:52
Running from "C:\Documents and Settings\User\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
0.0.0.0 media.opencandy.com
0.0.0.0 cdn.opencandy.com
0.0.0.0 tracking.opencandy.com
0.0.0.0 api.opencandy.com
0.0.0.0 installer.betterinstaller.com
0.0.0.0 installer.filebulldog.com
0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
0.0.0.0 inno.bisrv.com
0.0.0.0 nsis.bisrv.com
0.0.0.0 cdn.file2desktop.com
0.0.0.0 cdn.goateastcach.us
0.0.0.0 cdn.guttastatdk.us
0.0.0.0 cdn.inskinmedia.com
0.0.0.0 cdn.insta.oibundles2.com
0.0.0.0 cdn.insta.playbryte.com
0.0.0.0 cdn.llogetfastcach.us
0.0.0.0 cdn.montiera.com
0.0.0.0 cdn.msdwnld.com
0.0.0.0 cdn.mypcbackup.com
0.0.0.0 cdn.ppdownload.com
0.0.0.0 cdn.riceateastcach.us
0.0.0.0 cdn.shyapotato.us
0.0.0.0 cdn.solimba.com
0.0.0.0 cdn.tuto4pc.com
0.0.0.0 cdn.appround.biz
0.0.0.0 cdn.bigspeedpro.com
0.0.0.0 cdn.bispd.com
0.0.0.0 cdn.bisrv.com
0.0.0.0 cdn.cdndp.com
0.0.0.0 cdn.download.sweetpacks.com
0.0.0.0 cdn.dpdownload.com
0.0.0.0 cdn.visualbee.net

127.0.0.1       localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : user-r6phpmkaql

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : gwi.net



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . : gwi.net

        Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

        Physical Address. . . . . . . . . : 00-07-E9-75-9C-BC

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 216.195.184.242

        Subnet Mask . . . . . . . . . . . : 255.255.255.192

        Default Gateway . . . . . . . . . : 216.195.184.193

        DHCP Server . . . . . . . . . . . : 207.5.128.74

        DNS Servers . . . . . . . . . . . : 207.5.171.1

                                            207.5.171.2

        Lease Obtained. . . . . . . . . . : Thursday, July 03, 2014 12:08:08

        Lease Expires . . . . . . . . . . : Thursday, July 03, 2014 14:08:08

Server:  recursive1.gwi.net
Address:  207.5.171.1

Name:    google.com
Addresses:  130.111.19.176, 130.111.19.159, 130.111.19.166, 130.111.19.177
      130.111.19.165, 130.111.19.163, 130.111.19.185, 130.111.19.155, 130.111.19.152
      130.111.19.181, 130.111.19.187, 130.111.19.144, 130.111.19.170, 130.111.19.154
      130.111.19.174, 130.111.19.148



Pinging google.com [130.111.19.152] with 32 bytes of data:



Reply from 130.111.19.152: bytes=32 time=44ms TTL=58

Reply from 130.111.19.152: bytes=32 time=44ms TTL=58



Ping statistics for 130.111.19.152:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 44ms, Maximum = 44ms, Average = 44ms

Server:  recursive1.gwi.net
Address:  207.5.171.1

Name:    yahoo.com
Addresses:  206.190.36.45, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [206.190.36.45] with 32 bytes of data:



Reply from 206.190.36.45: bytes=32 time=134ms TTL=48

Reply from 206.190.36.45: bytes=32 time=135ms TTL=48



Ping statistics for 206.190.36.45:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 134ms, Maximum = 135ms, Average = 134ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 07 e9 75 9c bc ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  216.195.184.193  216.195.184.242      20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
  216.195.184.192  255.255.255.192  216.195.184.242  216.195.184.242      20
  216.195.184.242  255.255.255.255        127.0.0.1       127.0.0.1      20
  216.195.184.255  255.255.255.255  216.195.184.242  216.195.184.242      20
        224.0.0.0        240.0.0.0  216.195.184.242  216.195.184.242      20
  255.255.255.255  255.255.255.255  216.195.184.242  216.195.184.242      1
Default Gateway:   216.195.184.193
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/03/2014 09:15:19 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404393316582</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/03/2014 08:43:09 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404391382689</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 11:34:37 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404315275149</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/><Method>startdiagnosisflow</Method><Service>diagnosticsservice</Service><Arguments>Quicktest;;en;8885;</Arguments><UserAgent>Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0</UserAgent></Exception>

Error: (07/02/2014 11:34:33 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404315272069</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/><Method>startdiagnosisflow</Method><Service>diagnosticsservice</Service><Arguments>Quicktest;;en;8885;</Arguments><UserAgent>Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0</UserAgent></Exception>

Error: (07/02/2014 10:49:39 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312577974</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/><Method>performinstallation</Method><Service>diagnosticsservice</Service><Arguments>8885;</Arguments><UserAgent>Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0</UserAgent></Exception>

Error: (07/02/2014 10:48:43 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312523135</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 10:47:25 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312441010</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 10:47:25 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312440767</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 10:47:21 AM) (Source: Dell System Detect) (User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312439562</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (06/30/2014 01:46:55 PM) (Source: MsiInstaller) (User: USER-R6PHPMKAQL)
Description: Product: Google Update Helper -- Error 1309. Error reading from file: C:\Program Files\globalUpdate\Update\1.3.25.0\Google\Update\RequiredFile.txt.  System error 3.  Verify that the file exists and that you can access it.


System errors:
=============
Error: (07/03/2014 10:08:32 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
avgtp

Error: (07/03/2014 10:08:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%2

Error: (07/03/2014 10:08:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service failed to start due to the following error:
%%2

Error: (07/03/2014 10:08:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMProtector service failed to start due to the following error:
%%2

Error: (07/03/2014 09:34:32 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
avgtp

Error: (07/03/2014 09:34:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%2

Error: (07/03/2014 09:34:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service failed to start due to the following error:
%%2

Error: (07/03/2014 09:34:24 AM) (Source: Service Control Manager) (User: )
Description: The MBAMProtector service failed to start due to the following error:
%%2

Error: (07/03/2014 09:04:09 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
avgtp

Error: (07/03/2014 09:04:04 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (07/03/2014 09:15:19 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404393316582</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/03/2014 08:43:09 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404391382689</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 11:34:37 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404315275149</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/><Method>startdiagnosisflow</Method><Service>diagnosticsservice</Service><Arguments>Quicktest;;en;8885;</Arguments><UserAgent>Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0</UserAgent></Exception>

Error: (07/02/2014 11:34:33 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404315272069</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/><Method>startdiagnosisflow</Method><Service>diagnosticsservice</Service><Arguments>Quicktest;;en;8885;</Arguments><UserAgent>Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0</UserAgent></Exception>

Error: (07/02/2014 10:49:39 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312577974</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/><Method>performinstallation</Method><Service>diagnosticsservice</Service><Arguments>8885;</Arguments><UserAgent>Mozilla/5.0 (Windows NT 5.1; rv:30.0) Gecko/20100101 Firefox/30.0</UserAgent></Exception>

Error: (07/02/2014 10:48:43 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312523135</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 10:47:25 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312441010</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 10:47:25 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312440767</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (07/02/2014 10:47:21 AM) (Source: Dell System Detect)(User: )
Description: <Exception><Message>Invalid request from unknown referer, to http://localhost:888..._=1404312439562</Message><SysInfo STag="FC50W21" SMBIOSMajVer="2" SMBIOSMinVer="3" SMBIOSBIOSVer="A01" SMBIOSPresent="True" Rel_Date="20030428000000.000000+000" DSDVersion="5.8.1.1" Vendor="Dell Computer Corporation" PName="Dimension 8300" Ident_Num="USER-R6PHPMKAQL" TimeZone="(GMT-05:00) Eastern Time (US & Canada)" OSName="Microsoft Windows XP Home Edition"/></Exception>

Error: (06/30/2014 01:46:55 PM) (Source: MsiInstaller)(User: USER-R6PHPMKAQL)
Description: Product: Google Update Helper -- Error 1309. Error reading from file: C:\Program Files\globalUpdate\Update\1.3.25.0\Google\Update\RequiredFile.txt.  System error 3.  Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)



=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.125 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.125 - Adobe Systems Incorporated)
ATI - Software Uninstall Utility (HKLM\...\All ATI Software) (Version: 6.14.10.1017 - )
ATI AVIVO Codecs (HKLM\...\{89DE67AD-08B8-4699-A55D-CA5C0AF82BF3}) (Version: 9.14.0.60504 - ATI Technologies Inc.)
ATI Catalyst Control Center (HKLM\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.007.0815.2325 - )
ATI HYDRAVISION (HKLM\...\{3EA9D975-BFDC-4E8E-B88B-0446FBC8CA66}) (Version: 3.25.0006 - )
ATI Parental Control & Encoder (Version: 3.0 - ATI Technologies Inc.) Hidden
avast! Free Antivirus (HKLM\...\Avast) (Version: 9.0.2018 - Avast Software)
Bob the Builder (HKLM\...\{36373CE1-6999-11D5-96DC-98302790D441}) (Version:  - )
Dell ResourceCD (HKLM\...\{D78653C3-A8FF-415F-92E6-D774E634FF2D}) (Version:  - )
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.8.1.1 - Dell)
Download Manager and Options (HKLM\...\Download_Manager_and_Options) (Version: 1.0 - Download Manager and Options)
Family Tree Heritage Collaboration Support (HKLM\...\InstallShield_{50BD0B15-5197-4EAF-8BCD-81117D1324B1}) (Version: 1.10.0010 - Individual Software)
Family Tree Heritage Collaboration Support (Version: 1.10.0010 - Individual Software) Hidden
Horsez (HKLM\...\Horsez) (Version:  - )
IHRA Drag Racing (HKLM\...\{A6EBD60F-6EEF-4032-90A3-310B54AD8BF4}) (Version:  - )
Intel® PRO Network Connections Drivers (HKLM\...\PROSet) (Version:  - )
Java 7 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217017FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (Version: 2.1.60.19 - Oracle, Inc.) Hidden
Lets Ride Corral Club (HKLM\...\InstallShield_{DB299A0A-69B8-4DD2-BB76-A17CF14CE649}) (Version: 1.00.0000 - ValuSoft)
Lets Ride Corral Club (Version: 1.00.0000 - ValuSoft) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 30.0 (x86 en-US) (HKLM\...\Mozilla Firefox 30.0 (x86 en-US)) (Version: 30.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
My Fantasy Wedding (HKLM\...\{C3AC8DD1-A754-46D6-A777-6155D627D196}) (Version: 1.00.000 - )
Nancy Drew: The Haunted Carousel (HKLM\...\{750B354A-BF46-45E0-86D6-620026703B92}) (Version:  - )
Unchecky v0.2.14 (HKLM\...\Unchecky) (Version: 0.2.14 - RaMMicHaeL)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VLC media player 2.1.3 (HKLM\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WebFldrs XP (Version: 9.50.6513 - Microsoft Corporation) Hidden
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinZip Driver Updater (HKLM\...\{9854A5C4-5BE5-46E2-A989-352DD8B37E20}_is1) (Version: 1.0.648.15923 - WinZip Computing, S.L. (WinZip Computing))
Yahoo! Software Update (HKLM\...\Yahoo! Software Update) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )

========================= Devices: ================================

Name: Video Controller (VGA Compatible)
Description: Video Controller (VGA Compatible)
Class Guid: {4D36E975-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Video Controller
Description: Video Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: PCI Simple Communications Controller
Description: PCI Simple Communications Controller
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 45%
Total physical RAM: 1023 MB
Available physical RAM: 556.29 MB
Total Pagefile: 2461.54 MB
Available Pagefile: 2102.4 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.55 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:55.87 GB) (Free:44.28 GB) NTFS
5 Drive f: () (Fixed) (Total:37.26 GB) (Free:37.12 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-R6PHPMKAQL

Administrator            ASPNET                   Guest                    
HelpAssistant            SUPPORT_388945a0         User                     

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

09-06-2014 16:52:16 Removed Apple Application Support
12-06-2014 19:53:21 Software Distribution Service 3.0
12-06-2014 22:50:20 Restore Operation
12-06-2014 23:19:51 Installed Dell Driver Reset Tool
13-06-2014 01:18:48 Software Distribution Service 3.0
13-06-2014 01:34:02 Software Distribution Service 3.0
13-06-2014 01:39:44 Removed Microsoft Office Professional Edition 2003
13-06-2014 01:46:08 Removed Microsoft Office File Validation Add-In
13-06-2014 15:25:50 Removed Driver Support.
13-06-2014 15:26:27 Removed DriverUpdate
13-06-2014 17:23:17 Removed Dell Driver Reset Tool
25-06-2014 20:13:19 System Checkpoint
26-06-2014 20:31:25 avast! antivirus system restore point
29-06-2014 23:23:10 OTL Restore Point - 6/29/2014 7:22:56 PM
29-06-2014 23:50:43 OTL Restore Point - 6/29/2014 7:50:28 PM
30-06-2014 16:43:30 OTL Restore Point - 6/30/2014 12:43:17 PM
30-06-2014 17:17:46 OTL Restore Point - 6/30/2014 1:17:32 PM
30-06-2014 22:57:28 OTL Restore Point - 6/30/2014 6:57:13 PM
01-07-2014 13:42:26 OTL Restore Point - 7/1/2014 9:41:59 AM
01-07-2014 15:23:09 OTL Restore Point - 7/1/2014 11:22:49 AM

**** End of log ****

 


Edited by itsmesunny, 03 July 2014 - 10:53 AM.

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#154
Essexboy

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OK lets now run a check on the drivers using a small programme. When this programme runs it will produce a list of missing/out of date drivers do not install any yet but screenshot it if possible and let me know if it finds drivers for the following :

VGA.. Graphics
PCI.. Communications
Audio

Download Slimdrivers to your desktop
Install the programme remove the tick from mypcbackup

On completion run
On the first page select Start Scan
slimdriver.JPG

Once it has completed then let me know what it finds

slimdriverscan.JPG
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#155
itsmesunny

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I took the screen shots but after I paste them here I cannot post. And not as attachments either. So...

 

( you are not allowed to use that image extension on this community and Icon.exe. you aren't permitted to upload this kind of file. )

 

 

There are 17 total update found under these headings:

 

Network Adapters, S, V, & Game Controllers, Storage Controllers, System Devices & Other Devices

 

Under sound, video & game controllers:

Creative A & A Processor (WDM)

 

Under other devices: (?)

Standard enhanced PCI to USB host controller

 

Under other devices:

Video Controller (VGA compatible)

Video Controller

PCI Simple Communications Controller

 

The rest were Intel ® ...


Edited by itsmesunny, 04 July 2014 - 08:45 AM.

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#156
Essexboy

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OK install the following using the download driver link on the right :

 

slimdriverscan.JPG 
 

 

video & game controllers: Creative A & A Processor (WDM)
Standard enhanced PCI to USB host controller
Video Controller (VGA compatible)
Video Controller
PCI Simple Communications Controller

 

 

 

You will need to reboot after each download and install, also allow a restore point to be created each time  

Once the final one has installed then try the sound.  I would expect it to be the Green port on the bottom of the group of five


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#157
itsmesunny

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"...also allow a restore point to be created each time." - ???

 

what does that mean and what do I do?

 

getting close? :yeah:


Edited by itsmesunny, 04 July 2014 - 10:20 AM.

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#158
itsmesunny

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ok. I looked it up. I check "create a restore point" - correct?

 

so I download, install, create restore point then restart? in that order?

 

 after I create a restore point where is it saved? I am supposed to pick a place?

 

http://searchwindows...n/restore-point


Edited by itsmesunny, 04 July 2014 - 10:47 AM.

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#159
Essexboy

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Nope when you click to install the driver it will offer to create a restore point, just click OK  and once installed it will offer to reboot again select OK


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#160
itsmesunny

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ok.

 

here I go...


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#161
itsmesunny

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Yes we have Sound. :yeah:

 

And I like I remembered. It is plugged into the bottom slot - not in the diagram - the black plug in hole - I don't get it really

but that is how I get sound - ??? Any ideas?

 

Only 1st and 5th downloads worked - CAAP - (WPM) and PCI Simple Communications Controller

 

2nd -   Error - computer does not meet minimum requirement 4 installing software.

 

3rd - Warning - set up unable to find components that can be installed on current hardware of software configuration. Make suire you have the

required hardware of software.


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#162
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OK we have a result :)

What remains to be done now ?

Is it the uninstall elements and the speed ?
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#163
itsmesunny

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You mean installling the 3rd and 5th download from above?

 

Speed - could be quicker although it does seem faster.

 

O - when I restart - white letters on black background come up - there for 2 seconds then poof it's gone - so I cannot read it all - but what I can catch is:

recovery console - debugger (?) - up or down key  ( select from a menu I guess)

 

any thoughts on why it IS the black color coded plug in on the bottom?


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#164
Essexboy

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No idea why it is the black plug, it is probably a function of the sound card. It is one added after the computer was bought, hence the problems

The debugger is the recovery console, we will remove the start prompt but leave the console on there in case you need it

Go to Control Panel > click System
Select the Advanced tab
Click Settings within the Startup and Recovery section

Remove the tick from Time to display list of operating systems

 

 

 

 


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#165
itsmesunny

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Ok. Thanks. I did that.

 

And I checked the Volume tab in the S & A window. Works fine. I can now use it and adjust it if I want. :)

 

I just restarted and counted 1 one thousand etc. from when I clicked on Firefox icon to the homepage appearing. About 35 seconds.

So yeah, it ought to be faster.

 

Besides the speed - is there anything else that needs to be done, that you can think of?


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