[Valinorum]

Hi Gmr,

You can reset the router if you wish after we finish our check-up. How is your Google Chrome?

• Step #6 Scan with Malwarebytes' Anti-Malware
  • Download Malwarebytes' Anti-Malware from the suitable link below --
    • Download Link #1
    • Download Link #2
    • Download Link #3
  • Double-click mbam-setup.exe to install the application.
  • Before clicking Finish perform the following actions --
    • Un-check the box beside Enable free trial of Malwarebytes Anti-Malware Premium.
    • Check the box beside Launch Malwarebytes Anti-Malware
  • Once the program has loaded, The MBAM dashboard will appear with an alert to update - click the green button Update Now;
  • Click on Setting--
    • Navigate to the tab Detection and Protection and check all the boxes under Detection Options
  • From the Dashboard click on Scan Now;
  • If threats are detected click on Apply actions. If the program asks to reboot your PC, let it do so;
  • On completion of the scan click on View Detailed Log after that click on Export Button, select Text File and save the log to your Desktop;
  • Copy and Paste the contents of the log in your next reply.

 

• Step #7 ESET Online Scanner
  Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.
  • Download esetsmartinstaller_enu.exe by clicking here.
  • Right-click on the program and choose Run as administrator.
  • Accept their terms and condition and proceed.
  • Install Add-On/Active X if prompted.
  • From the Computer Scan Setting --
    • Uncheck the box beside Remove Found Threats;
    • Check the box beside Scan archives
  • Click on Advanced Setting and check the following boxes--
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click on Start and wait for the virus signature database to update.
  • The online scan will begin automatically and can take several hours.
    • Note: Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
  • After the Scan finishes --
    • If no threats were found:
      • Put a checkmark in Uninstall application on close.
      • Close the program and report that nothing was found
    • If threats were found:
      • Open the file located in C:\Program Files\ESET\ESET Online Scanner\log.txt (32-bit) or C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt (64-bit).
      • Copy and Paste contents of the log file in your next reply.
  Note: Enable your security programs afterwards.

 

• Required Log(s):
  • Malwarebytes' Anti-Malware Scan Log
  • ESET Scan Log

Regards,
Valinorum

[Advertisements]

I ran malwarebytes 2 times.  the 1st time I don't know where the report went. I did notice there were about 5-6 items quarantined.   second time is as follows :

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/22/2014
Scan Time: 6:33:04 PM
Logfile: malwarebytes.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.06.22.06
Rootkit Database: v2014.06.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Gary

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 260974
Time Elapsed: 6 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Conduit.A, C:\Users\Gary\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://search.condui...1209AC6CEC=", "http://www.bing.com/?pc=U162", "http://search.easylifeapp.com/" ],), ,[2955c3b8bdbed660312e04adbe4653ad]

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

 

 

 

 

Also, there was no run as administrator for the eset  program

 

Google Chrome has had no pop ups at all, all night!  Yay!

Edited by Gmr, 22 June 2014 - 08:26 PM.

[Gmr]

I ran malwarebytes 2 times.  the 1st time I don't know where the report went. I did notice there were about 5-6 items quarantined.   second time is as follows :

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/22/2014
Scan Time: 6:33:04 PM
Logfile: malwarebytes.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.06.22.06
Rootkit Database: v2014.06.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Gary

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 260974
Time Elapsed: 6 min, 18 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Conduit.A, C:\Users\Gary\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://search.condui...1209AC6CEC=", "http://www.bing.com/?pc=U162", "http://search.easylifeapp.com/" ],), ,[2955c3b8bdbed660312e04adbe4653ad]

Physical Sectors: 0
(No malicious items detected)

(end)

 

 

 

 

 

 

Also, there was no run as administrator for the eset  program

 

Google Chrome has had no pop ups at all, all night!  Yay!

Edited by Gmr, 22 June 2014 - 08:26 PM.

[Valinorum]

Post the ESET logs when done.

[Gmr]

I cant open eset.  it asks me what program to use to run it?

[Valinorum]

Can you go to this link via Internet Explorer and see if it starts the online scan?

[Gmr]

Please don't close out this topic.   been busy .  I will continue on Thurs night.  thank you...

[Valinorum]

Acknowledged.

[Gmr]

I ran the scan but cant find the txt file results.  I can tell you ESET found a threat called gorilla uninstaller.  please advise.

[Valinorum]

Open the file located in C:\Program Files\ESET\ESET Online Scanner\log.txt (32-bit) or C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt (64-bit)

[Gmr]

I saw this before but didn't think it was what you were looking for.  here it is:

 

 

ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
 

[Valinorum]

Do you recall the location of the Gorilla installer? If so, remove it. Was that the only thing ESET spotted? How is your system?

[Gmr]

Yes I found the gorilla uninstall pgm and deleted it.   My computer seems very good!  Thank you!

[Valinorum]

Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.

 

♣ Removal of Tools and Quarantined Files ♣

 

Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable -- a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

• Cleanup with Delfix
  Please download DelFix by Xplode to your Desktop.
  Download Link
  • Double-click to run the program;
    • Note: Windows Vista/7/8 users right-click and choose Run as administrator
  • Make sure that all the boxes are checked;
  • Click Run;
  • A log will be opened after the operation is finished;
  • Copy and Paste it in your next reply

 

♣ Prevention and Future Guidelines ♣

 

Prevention is better than cure -- goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

• Keep Windows up-to-date.
  It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
• Run antivirus software and keep it up-to-date, too.
  Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. I'd recommend Microsoft Security Essentials or avast!, both of which are excellent, as well as free. Once they're installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
• Keep your web browser plugins and other programs updated also.
  This tip is rarely shared by technicians and its importance is not widely recognized, but it's absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex... and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it's made available, you will greatly reduce your exposure to dangerous internet threats.
  
  A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.
  
  No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.
  
  Download NoSript by Giorgio Maone.
  
  Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.
• Watch out for new threat named CryptoLocker
  CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
  How to prevent your computer from becoming infected by CryptoLocker.
• And last of all, surf smart.
  It doesn't matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don't forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don't visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you're unsure about, and just generally keep your wits about you, and you'll be much safer. Also, avoid illegal downloads, cracks, "warez", and all other too-good-to-be-true internet offerings: they're typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?
  
  

Regards,
Valinorum

[Gmr]

Here is the Delfix scan results:

 

 

 

# DelFix v10.7 - Logfile created 27/06/2014 at 18:36:15
# Updated 27/04/2014 by Xplode
# Username : Gary - GARY-PC
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #51 [End of disinfection | 06/27/2014 20:59:01]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########

[Valinorum]

Did you manually removed OTL and the other tools we have used?