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heeeeelllllp!


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#1
carolmarie4555

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my laptop is having serious problems and i am a basket case. it has been great until the last couple of days. started off that i did not have permission to do anything so i started doing some research found out about a thing called trusted installer and nothing i tried works. and now this morning i turned it on to nothing. yes had lock screen entered pw next screen is black and is still that way please help and as i have said before i am very pc illiterate
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#2
Aura

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Hi carol :)

May I ask you more information about that laptop ?
What Windows version are you using ? Vista or 7 ? 32 or 64-bits ?
What are the last operations : installation, uninstallation, updates, etc. that you did on your system in the last few days ?
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#3
carolmarie4555

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my version is 8.one when the ie popup started and audio popups i installed mbar to help it didnt work i had already ran malwarebytes and avg i have ie on here but i do not use it at all
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#4
carolmarie4555

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oh and something called trustedinstaller seems to be what started this and took away all my permissions
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#5
Aura

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Carol, the "IE popup" you're talking about sounds like Adwares to me.
If I were, I would read the following threadto get instructions on how to create a thread in the Virus, Spyware, Malware Removal section to get assisted by an official helper.
TrustedInstaller is a Windows system user that handles installations and system modification by the programs, it's a legit Windows user. However, if you're losing authorization because of the TrustedInstaller, there's good chances that you might be infected with a malware. Therefore, please read the thread that I linked above and seek assistance in the Virus, Spyware, Malware Removal section.

Good luck :)
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#6
carolmarie4555

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thank you Aura i will follow your advice.
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#7
Aura

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thank you Aura i will follow your advice.


No problem carol !

Good luck with the help request, you'll be in good hands :)
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