[carolmarie4555]

my hp laptop has been wonderful until the last two or three days. i have never noticed trustedinstaller until yesterday when internet explorer started popping up on half of the screen it was also accompanied by audio popups such as political campaigns and such i never use ie so after running malwarebytes and avg i was going to uninstall it but i cannot i do not have the permissions and later learned i did not for anything. gave up for the night opened it this morning and now nothing. the lock screen came on i entered my pw it went to next page which is black and unresponsive. i am just in tears been having trouble with my desktop too now i am down to this phone please help if you can....

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Hi there, lets see if I can help..

First trusted installer is a part of windows and should be left alone, now a few questions before we start :

Can you download any programmes at all to the desktop
What is the operating system of the laptop.. Vista, 7 or 8

[Essexboy]

Hi there, lets see if I can help..

First trusted installer is a part of windows and should be left alone, now a few questions before we start :

Can you download any programmes at all to the desktop
What is the operating system of the laptop.. Vista, 7 or 8

[carolmarie4555]

yes i can on the desktop well i could if i could figure out linux i do not know why i did that but i bought a win 7 cd to put on it after formatting that new hdd. and my laptop is win 8.one.... also if trustedinstaller is supposed to be there why haven't i seen it before and it has taken all permissions away from me i cannot even uninstall a simple program. also ie has something to do with it, it pops up on top half of screen and an audio popup with a political campaign ad. it is all very confusing to me and frustrating and now a black screen. please help

[carolmarie4555]

oh and by the way Essexboy thank you so much for taking your time to help me

[Essexboy]

So you have Linux on the desktop...

OK this could be a bit of a problem as I will need you to download some programmes to a USB which will enable us to get access to the laptop

I believe you have a severe infection based on the audio ads

Do you have a windows 8 CD

[carolmarie4555]

no i dont my daughter gave me the laptop for my birthday and it was pre-installed

[Essexboy]

Is there any way that you can create the following USB using another windows computer ?

Download the following three programmes to the desktop :


1. Rufus
2. Windows 8.1 Recovery console (I will PM the download link)
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

Select the ISO file on the desktop via the ISO icon.
Press Start

Then copy FRST to the same USB





Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here



When you reboot you will see this.

Select the language on this screen and keyboard on the next



Select the Trouble shoot option



Select Advanced option



Select Command prompt



At the command prompt type the following :



The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[carolmarie4555]

hi Essexboy, sorry for my delay in responding to you but it might be another day or two... having trouble formatting my desktop from linux back to windows i bought a win 7 cd then i can follow your instructions concerning my flash and those programs i am excited about doing that and everything working out right. i will be back soon

[Essexboy]

Time is no problem ... I am in the back garden enjoying the sun

What problems are you having ?

[carolmarie4555]

and the total nervous breakdown has ensued. about the laptop everything is gone my nerves and knowledge are so limited my daughter reset my laptop and i lost all pics and such but i can handle that....  but the stupid desktop might endup out the window, trying to take linux off of it and put win 7 on i bought the disk.  as far as formatting all i can do is scream, tried gparted, Nwipe and Dban i just really don't know how or what i am doing

[Essexboy]

OK if you wish to wipe the Linux partition then do the following :

Insert the Windows 7 CD and boot from that then follow the instructions from "Here's How:" http://www.sevenforu...indows-7-a.html
You will need to do a custom install and that will enable you to reset any partitions

If you have any questions then just ask

[carolmarie4555]

thank you bunches finally i can understand and use my desktop.

[Essexboy]

All is functioning well then on both systems ?

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.