please help, have no clue [Solved]
Posted 20 June 2014 - 11:23 AM
Posted 20 June 2014 - 11:58 AM
First trusted installer is a part of windows and should be left alone, now a few questions before we start :
Can you download any programmes at all to the desktop
What is the operating system of the laptop.. Vista, 7 or 8
Posted 20 June 2014 - 12:57 PM
Posted 20 June 2014 - 01:02 PM
Posted 20 June 2014 - 01:08 PM
OK this could be a bit of a problem as I will need you to download some programmes to a USB which will enable us to get access to the laptop
I believe you have a severe infection based on the audio ads
Do you have a windows 8 CD
Posted 20 June 2014 - 01:48 PM
Posted 20 June 2014 - 02:05 PM
Download the following three programmes to the desktop :
2. Windows 8.1 Recovery console (I will PM the download link)
3. Farbar Recovery Scan Tool x64
Insert the USB stick Then run Rufus
Select the ISO file on the desktop via the ISO icon.
Then copy FRST to the same USB
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this.
Select the language on this screen and keyboard on the next
Select the Trouble shoot option
Select Advanced option
Select Command prompt
At the command prompt type the following :
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
Posted 21 June 2014 - 01:06 PM
Posted 21 June 2014 - 01:12 PM
What problems are you having ?
Posted 23 June 2014 - 05:41 PM
and the total nervous breakdown has ensued. about the laptop everything is gone my nerves and knowledge are so limited my daughter reset my laptop and i lost all pics and such but i can handle that.... but the stupid desktop might endup out the window, trying to take linux off of it and put win 7 on i bought the disk. as far as formatting all i can do is scream, tried gparted, Nwipe and Dban i just really don't know how or what i am doing
Posted 24 June 2014 - 06:54 AM
Insert the Windows 7 CD and boot from that then follow the instructions from "Here's How:" http://www.sevenforu...indows-7-a.html
You will need to do a custom install and that will enable you to reset any partitions
If you have any questions then just ask
Posted 27 June 2014 - 06:46 AM
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