[phillpower2]

Got it thanks 

 

While I check over the report can you confirm that you flushed the DNS and if yes is there any improvement, you should also run a Ping Test, see here

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I ran it twice already.

 

Ping is 21ms

Edited by Urd, 28 June 2014 - 02:44 PM.

[Urd]

I ran it twice already.

 

Ping is 21ms

Edited by Urd, 28 June 2014 - 02:44 PM.

[phillpower2]

And any improvement.

 

21ms is very good, mine was 27ms

[Urd]

Not yet

[phillpower2]

You are getting a ping of 21ms which as I said is very good, what were you getting before, I ask as you said there has been no improvement.

 

If you use Chrome or Firefox as your browser disable IE. you have Avast AV which is very good but you also have Defender and the Windows Firewall running as well, keep the Firewall to work alongside Avast but disable Defender;

 

To turn off Internet Explorer in Windows 7

• Click the Start button , click Control Panel, click Programs, then click Turn Windows features on or off. ...
• Untick the checkbox for Internet Explorer to turn it off, then click Yes.
• Click OK and, when prompted, restart your PC.

 

To disable Defender

1. Open Windows Defender by clicking the Start button . In the search box, type Defender, and then, in the list of results, click Windows Defender.

2. Click Tools, and then click Options.

3. Click Administrator, clear the Use this program check box, and then click Save.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

[Urd]

Oh ok I thought you were asking about the issue not the ping. I removed all of that and it didnt ask Me to reboot.

[phillpower2]

The lower the ping time the better your internet connection is and from the results you have provided it suggests that there is no problem with either.

 

What ping times were you getting previously and what ping times do you honestly expect to get, you will struggle to get much better than 21ms.

 

Restart your computer and make sure that the changes that you made have been applied.

 

 

Going offline shortly as it is getting late here.

[Urd]

I didn't check the ping earlier until you told Me to.

My pages are still having issues loading and I keep getting kicked off the net.

Thanks for all the help I'll just have to take My pc to someone to get it checked out.

Have a great night!

[phillpower2]

Before you go to the trouble of taking the computer to a tech try refreshing the USB ports with USB Oblivion, free download here

 

 

To turn off Internet Explorer in Windows 7

• Click the Start button , click Control Panel, click Programs, then click Turn Windows features on or off. ...
• Untick the checkbox for Internet Explorer to turn it off, then click Yes.
• Click OK and, when prompted, restart your PC.

 

To disable Defender

1. Open Windows Defender by clicking the Start button . In the search box, type Defender, and then, in the list of results, click Windows Defender.

2. Click Tools, and then click Options.

3. Click Administrator, clear the Use this program check box, and then click Save.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 

 

 

Did you check that these settings are still the same as what I suggested.

 

I suspect that this is software as opposed to being hardware related but can I ask if it is your own personal router etc that you are using or something like a communal one in a college dorm for example.

[Urd]

Already done those.

[phillpower2]

Yes I am aware that you did those two steps and was asking you to check to see if the changes that you had made had been reverted back to the way they were previously.

 

Before you go to the trouble of taking the computer to a tech try refreshing the USB ports with USB Oblivion, free download here

 

 

Did you try this.

 

can I ask if it is your own personal router etc that you are using or something like a communal one in a college dorm for example.

 

Can you answer this for us.

[Urd]

The changes to the pc have stayed the same after the change. the router is My own I have at My house.

[phillpower2]

 Did you try refreshing the USB ports with USB Oblivion, free download here (no donation required).

[Urd]

It is working great now! Thank you very much for your help!

[phillpower2]

Was it USB Oblivion that did the trick.