[Essexboy]

OK run the MSfixit on this page to repair the MSI http://support.microsoft.com/kb/976982

You may also need the windows imaging component from here http://www.microsoft...ls.aspx?id=1385

Then try to install 4.0

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I ran the MSfixit with no problems. However, I received an error message for the WIC.

 

Setup Error:

 

Setup could not find the update.inf file needed to update your system.

 

(I ran this as an administrator)

[Jamazz]

I ran the MSfixit with no problems. However, I received an error message for the WIC.

 

Setup Error:

 

Setup could not find the update.inf file needed to update your system.

 

(I ran this as an administrator)

[Essexboy]

Have you run an SFC /scannow command

[Jamazz]

No. I'll try that now.

[Essexboy]

Ta.. From my research this appears to one of the many problems associated with the net framework. Maybe MS's worst ideas ever

[Jamazz]

Ran that command. Here are the results:

 

C:\Windows\system32>SFC /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

[Essexboy]

Bear with me please I need to wade through the MS documentation on this

[Jamazz]

Did you find anything?

[Essexboy]

Sorry for the delay but it is a bit of a maze going through that lot

Download the GMER Rootkit Scanner. to your Desktop, it will be a randomly named .exe file .

Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while the scan is being performed. Do not use your computer for anything else during the scan.

Double-click the file you downloaded. The program will begin to run.


**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOKIT" entries unless advised!

If possible rootkit activity is found, you will be asked if you would like to perform a full scan.

• Click NO
• In the right panel, you will see a bunch of boxes that have been checked ... leave everything checked and ensure the Show all box is un-checked.
• Now click the Scan button.
  Once the scan is complete, you may receive another notice about rootkit activity.
• Click OK.
• GMER will produce a log. Click on the [Save..] button, and in the File name area, type in "GMER.txt"
• Save it where you can easily find it, such as your desktop.

Post the contents of GMER.txt in your next reply.

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

[Essexboy]

User returned

[Jamazz]

The laptop is in the same condition it was from when we left off. The .Net framework was, for one reason or another, corrupted. Windows update will not update the .net security patch mentioned in the OP.

 

I will have to check to see if the other issues: iTunes update and VIAO update are functional, in the interim.

 

The log file needed to be attached due to a post error of the content being too long.

Attached Files

•  GMER.log   492.46KB   152 downloads

[Essexboy]

There is one suspect file which I will remove now, I will also reset bits

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

C:\Users\milbus21\Downloads\2gu05uf6.exe
CMD: bitsadmin /reset /allusers
CMD: DEL %TEMP%\*.* /F /S /Q
CMD: RD /S /Q %TEMP%
REBOOT:

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

[Jamazz]

Here is the fixlog:

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-08-2014
Ran by milbus21 at 2014-08-02 15:19:26 Run:1
Running from C:\Users\milbus21\Desktop
Boot Mode: Normal
==============================================

Content of fixlist:
*****************
C:\Users\milbus21\Downloads\2gu05uf6.exe
CMD: bitsadmin /reset /allusers
CMD: DEL %TEMP%\*.* /F /S /Q
CMD: RD /S /Q %TEMP%
REBOOT:

*****************

C:\Users\milbus21\Downloads\2gu05uf6.exe => Moved successfully.

=========  bitsadmin /reset /allusers =========

BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
© Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

Unable to cancel {DD72B403-07B6-4969-8988-1E8B0DD583AD}.
Unable to cancel {9DCDA8E9-B150-4C37-A04D-17744F49971B}.
0 out of 2 jobs canceled.

========= End of CMD: =========

=========  DEL %TEMP%\*.* /F /S /Q =========

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Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04048\instcont_ais-7e5.vpx
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Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\ais_res-7e1.vpx
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Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\aswOfferTool.exe
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\avBugReport.exe
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\avbugreport_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\HTMLayout.dll
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\instcont_ais-7e5.vpx
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Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\instup.exe
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\instup_ais-7e5.vpx
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Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\mgrwsqoz.sys
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\offertool_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\part-iex-1.vpx
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Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\part-prg_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\part-setup_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\part-vps_win32-14062601.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\prod-ais.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\prod-vps.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\selfdefense_x64_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\selfdefense_x86_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\servers.def
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\servers.def.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\setgui_ais-7e5.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\vps_32-d96.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\vps_win32-da7.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\vps_win64-a38.vpx
Deleted file - C:\Users\milbus21\AppData\Local\Temp\_av_iup.tm~a04860\~tmp_aswInstUpHttpGet
Deleted file - C:\Users\milbus21\AppData\Local\Temp\{9918560F-542C-4F1A-8D49-1329DDE0451D}\{21DD6041-7251-40FA-9D06-C5EB30268E0F}\InstallHelper.dll
Deleted file - C:\Users\milbus21\AppData\Local\Temp\{B189B7A1-C4C2-4EEB-B7DB-D4E2BC21E6F2}\{3A88C131-123C-488B-ACC2-F80C97859A8B}\version.txt
Deleted file - C:\Users\milbus21\AppData\Local\Temp\{B189B7A1-C4C2-4EEB-B7DB-D4E2BC21E6F2}\{3A88C131-123C-488B-ACC2-F80C97859A8B}\vnkversion.txt

========= End of CMD: =========

=========  RD /S /Q %TEMP% =========

C:\Users\milbus21\AppData\Local\Temp\CMLS--2014-08-02--13-09-51.log - The process cannot access the file because it is being used by another process.
C:\Users\milbus21\AppData\Local\Temp\FXSAPIDebugLogFile.txt - The process cannot access the file because it is being used by another process.
C:\Users\milbus21\AppData\Local\Temp\~DF218D82939F5B4A4C.TMP - Access is denied.
C:\Users\milbus21\AppData\Local\Temp\~DF706D563033C9436D.TMP - Access is denied.
C:\Users\milbus21\AppData\Local\Temp\~DF7D2A82467B3ECD93.TMP - Access is denied.
C:\Users\milbus21\AppData\Local\Temp\~DF96BF85F39313AE66.TMP - Access is denied.
C:\Users\milbus21\AppData\Local\Temp\~DFB9B4FAEF8DB0D228.TMP - Access is denied.

========= End of CMD: =========

 

The system needed a reboot.

==== End of Fixlog ====

[Essexboy]

OK we are still currently stuck on the dotnet windows update is that correct ?

Within control panel > programs and features do you have the following :

Microsoft .NET Framework 4 Client Profile

If so select that then :

In the Maintenance screen that opens, choose "Repair .NET Framework 4 Client Project to its original state" and click Next.
After the repair completes, click Finish.